La Quinta Inn By Wyndham Ih-10 West San Antonio Tx

Recent Reviews: 471

• User:Compass06973620193

  Trip type: Business

  Older than crap

  07 Jun 2026

  I don’t mind old hotels. What I do mind is total disregard of care. From the minute I checked in and the rudeness of individual til check out. Place is old, dirty, and unkept. Breakfast is a joke. No amenities to member. The vending machines are empty. They do charge $40 for incidentals but there is nothing to purchase. They should demolish this place Guest Relations Manager, Other at La Quinta Inn by Wyndham San Antonio Vance Jackson, responded to this review Dear Valued Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with us was so disappointing.While we understand that older properties may not always offer the newest accommodations, we agree that guests should always expect a clean, well-maintained environment and courteous service. We sincerely apologize that you felt we fell short in these important areas during your stay.We are particularly sorry to hear that your interactions with our team left you feeling unwelcome. Providing friendly and respectful service from check-in through check-out is a fundamental part of hospitality, and we regret that your experience did not reflect that commitment.We also apologize for your concerns regarding the condition of the property, the breakfast offerings, and the availability of vending machine products. We understand how frustrating it can be when expected conveniences and amenities are not available or do not meet expectations.Your comments regarding the overall upkeep of the hotel and the value you received are taken seriously. Feedback such as yours helps identify areas where improvements are needed, and we appreciate you bringing these concerns to our attention.We regret that your stay did not leave a positive impression and appreciate you taking the time to provide your honest perspective. Your feedback will be reviewed carefully as we continue working to improve the experience for all of our guests.

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• User:Crystal B

  Trip type:

  La quinta Vance jackson

  31 Mar 2026

  Shower didnt have hot water the shower was clogging. Shower had alot of mold. I dont eat breakfast so I cant leave details on that but in the past I had gotten it for a friend and it wasnt nothing special just waffles, cereal,muffins, bagels and oatmeal...with juice or milk and coffee. Guest Relations Manager, Other at La Quinta Inn by Wyndham San Antonio Vance Jackson, responded to this review Dear Crystal B, Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with the shower, including the lack of hot water, drainage concerns, and cleanliness. These are certainly not the standards we aim to provide, and we understand how important these aspects are to a comfortable stay. Please know that your comments will be shared with our maintenance and housekeeping teams so these concerns can be thoroughly addressed.We also appreciate your sharing your perspective on the breakfast offerings. While we aim to provide a simple and convenient selection for our guests, we understand that preferences can vary and value your input.Your feedback is important to us as it helps us identify areas where we need to improve. Thank you again for bringing these matters to our attention.

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• User:Roy K

  Trip type: Family

  Avoid

  10 Nov 2025

  I would not recommend this hotel at all. Homeless camping out nearby. Room had no working locks on the door. Black mold on the shower wall. Termite and rust damage on the door entering the shower. Floor was not clean. Shower head rusted and full of calcium deposits. Avoid. Guest Relations Manager, Other at La Quinta Inn by Wyndham San Antonio Vance Jackson, responded to this review Dear roykK308GC, Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet expectations. The issues you mentioned regarding the cleanliness and maintenance of your room are concerning, and we truly regret that you encountered them. Please know that this is not the level of comfort or quality we aim to provide our guests.Your comments have been shared with our maintenance and housekeeping teams so that immediate corrective action can be taken, including a full inspection and deep cleaning of the room in question. We are also addressing security measures and surrounding property conditions to ensure that all guests feel safe and at ease during their stay.We greatly appreciate your feedback as it helps us identify areas where we can improve. We hope you might consider giving us another opportunity in the future to provide the clean, comfortable, and welcoming experience that our guests deserve.

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• User:HeatherSab

  Trip type:

  Mouldy Hotel

  29 Jul 2025

  So the hotel rooms smelled mouldy. At first, I thought it was just the humidity because it was hot and the AC was at a low. The first room we were given (room 158) had massive mould in the ceiling corner above the shower head. I only discovered it while taking a shower because I looked up. It was huge, green and gross. My husband was dead against staying in there after I told him. He went to the receptionist, who was upset that we had used the room. He said to my husband, "If there was mould, then why did you shower?" He explained to him that I only saw it after I was already in the shower. He wasn't impressed. I imagine he was going to try to rent out the room if we didn't touch anything, but now he wouldn't get the cleaners in time because it was evening. That's just my speculation. Anyway, he personally took us to room 154 and walked to the bathroom and asked my husband to come and check for mould. My husband said this was acceptable. The room also smelled wet and mouldy, and we presume the whole hotel does. We decided that it was too late to move to another hotel and that we were only going to be there for one night anyway. So we stayed. The next day, the so-called included breakfast was stale pastries, coffee, and batter for a waffle maker. Honestly, it just wasn't appetizing. I highly recommend this hotel location, just give up on the whole "breakfast," save on the variable cost of food and put it towards improving the rooms. Guest Relations Manager, Other at La Quinta Inn by Wyndham San Antonio Vance Jackson, responded to this review Dear HeatherSab, Thank you for taking the time to share your experience in such detail. We sincerely apologize for the disappointing and uncomfortable stay you had with us. The conditions you described are far from the standards we set for our property, and we completely understand your frustration.We are truly sorry for the mold you found in the first room and for the unpleasant odor you noticed in both rooms. Your comfort and safety are our top priorities, and we regret that this was not reflected during your visit. We also apologize for the way your room change was handled. Regardless of the circumstances, you should have been treated with understanding and empathy. We’ll be following up with our team to ensure our guest service reflects the level of care we expect at all times. Additionally, we appreciate your honest feedback about breakfast. We’re sorry that it did not meet your expectations and understand how this added to your disappointment. Your suggestion to reallocate resources to further improve the guest experience is valuable, and we will be reviewing it as we consider updates to our offerings.Please know we are taking your feedback very seriously. We have already scheduled a thorough inspection and cleaning of the affected areas you noted, and we will be reviewing the property as a whole to address any underlying maintenance or air quality issues. We truly regret that we fell so short during your visit and would be grateful for the chance to make things right. Thank you again for bringing this to our attention. Your feedback helps us make meaningful improvements, and we sincerely hope you might give us another opportunity in the future to provide you with the clean, comfortable, and welcoming experience you deserve.

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• User:Liz T

  Trip type:

  Algae

  16 Jul 2025

  The pool was available. It was full of algae. The management didn't seem to be in a hurry to clean it. Internet was very slow. Guest Relations Manager, Other at La Quinta Inn by Wyndham San Antonio Vance Jackson, responded to this review Dear Liz T, Thank you for taking the time to share your feedback with us. We sincerely regret that your recent stay did not meet your expectations, and we appreciate the opportunity to respond.We’re very sorry to hear about the condition of the pool during your visit. Please know that the cleanliness and safety of our amenities are very important to us, and we work closely with our maintenance team and pool service providers to ensure proper upkeep. Unfortunately, during your stay, we experienced an unexpected chemical imbalance that led to the algae issue you described. While it was addressed shortly after being reported, we regret that it was not resolved in time to enhance your experience.Regarding the internet speed, we understand how essential a reliable connection is, especially for those traveling for work or staying connected with family. We are actively working with our service provider to improve the network’s speed and stability and appreciate your patience as we make those upgrades.We truly value your feedback, as it helps us improve. We hope you will consider giving us another opportunity in the future to provide you with the high standards of service and comfort we strive to offer all our guests.

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