La Quinta Inn By Wyndham San Antonio I-35 N At Toepperwein

Recent Reviews: 692

• User:Ana F

  Trip type: Family

  Don't waste your time and money

  11 Jun 2026

  Room was spacious and beds ok but room smelled like smoke and marijuana, gave us a headache. We asked for another room and it was the same. I was told if I didn't like it, they'd refund me the money, instead of making things right. .also, might as well say no breakfast offered, totally horrible. One waffle maker for the whole hotel.. To top it off, there was a roach wing on the window sill in the kitchen close to the walffle maker. Definitely need to pay attention to the cleaning and keep rooms that are supposed to be smoke free, smoke free! Not happy. Guest Relations Manager, Other at La Quinta Inn by Wyndham San Antonio I-35 N at Toepperwein, responded to this review Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations and that several aspects of your experience were disappointing.We sincerely apologize for the odor concerns you encountered in your room. Guests should be able to enjoy a fresh, clean, and comfortable environment, especially in designated non-smoking accommodations. We understand how frustrating it must have been to experience the same issue in a second room, and we regret the discomfort and headaches this caused during your stay.We are also sorry to hear that you felt your concerns were not addressed in the manner you expected. Our goal is always to provide a positive guest experience, and we regret that you left feeling that a satisfactory solution was not reached.Additionally, we appreciate your comments regarding the breakfast offerings. We understand that breakfast is an important part of the stay experience, and we are sorry that the selection did not meet your expectations.Your comments regarding cleanliness in the breakfast area are especially concerning. Maintaining clean guest rooms and public spaces is a top priority, and we regret that your observations caused concern and negatively impacted your impression of the property.We appreciate you bringing these matters to our attention. Feedback such as yours is important because it helps us identify areas where improvements are needed in cleanliness, maintenance, and the overall guest experience. We are sorry that your stay was not the comfortable and enjoyable visit we strive to provide.

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• User:Estella B

  Trip type:

  It's an ok property

  24 May 2026

  It's an ok property. I was disappointed they did not come and empty trash or replace the used towels. The rooms were very dark, not a lot of lighting Guest Relations Manager, Other at La Quinta Inn by Wyndham San Antonio I-35 N at Toepperwein, responded to this review Hi Estella, Thank you for taking the time to share your feedback. We’re glad to hear that your overall stay was okay, and we truly appreciate your comments as they help us improve the guest experience.We’re sorry to hear that the housekeeping service during your stay did not meet your expectations. Providing fresh towels and keeping guest rooms clean and comfortable is very important to us, and we regret that this was not consistently delivered during your visit. Your feedback will be shared with our housekeeping team to ensure better consistency moving forward.We also appreciate your note regarding the room lighting. We understand how important good lighting is for comfort and convenience, and we’re sorry that the room felt darker than expected. This is helpful feedback as we continue to evaluate ways to improve the overall comfort of our guest rooms.Thank you again for sharing your experience with us. We value your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.

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• User:Christopher L

  Trip type:

  DIrty floors, dirty sheets and blankets, dirty breakfast, stained walls, broken and stained doors, stained bathtub.

  25 Mar 2026

  Pretty much everything was dirty throughout the hotel, except the lobby. The room floors were dirty enough that we would not walk barefoot on them and your socks would turn black on the bottom. The sheets and blankets were dirty and stained; not just stained, but dirty with actual dirt and grass on them with shoe prints on one of them that would have washed off had they of been washed. There were stains on the walls, doors, and in the bathtub. The ceiling did not have stains on them, so that is a plus. The door card reader did not work and had to be repaired multiple times during my two day stay. The bathroom door would not close properly and the door handle fell off. During breakfast, nothing was cleaned until after breakfast was over. The counters were not wiped off, the tables were not wiped off, no chairs were wiped off, nothing was cleaned at all until after breakfast time. When food ran out during breakfast, there was nobody to refill it. People would go to the front desk and tell them that the milk was empty, so the guy from the front desk would go and refill the milk. He would see that the bagels were empty and the toast was empty, but he would not refill them unless he was specifically asked to refill each thing individually. The beds were comfortable and the ceilings were not stained. Those ore pretty much the only positive things I can think of about my stay. I almost forgot something else positive; when other customers complained about how dirty their rooms were, the person at the desk was fine with giving them their money back so they could go to another hotel. That was good of them. Guest Relations Manager, Other at La Quinta Inn by Wyndham San Antonio I-35 N at Toepperwein, responded to this review Dear Chrisopher L, Thank you for taking the time to share such a detailed review. We are truly sorry to hear about your experience and sincerely apologize that your stay did not meet expectations.Cleanliness is one of our top priorities, and it is very concerning to hear about the condition of your room, including the floors, linens, and overall upkeep. What you described is not reflective of the standards we strive to maintain, and we regret that this impacted your comfort. We are also sorry for the maintenance issues you encountered, including the door lock and bathroom door; these should have been addressed promptly and thoroughly to avoid repeated inconvenience.We also appreciate your feedback regarding the breakfast service. The lack of cleanliness in the dining area and delays in replenishing items are not acceptable, and we understand how frustrating that must have been during what should be a smooth and enjoyable start to the day.While we are glad you found the beds comfortable and appreciated the efforts of our front desk team to assist guests, it’s clear that we fell short in several key areas. Your comments have been shared with our housekeeping, maintenance, and management teams so that immediate improvements can be made and situations like this are prevented moving forward.We truly value your feedback, as it helps us identify where we need to do better. Thank you again for bringing these concerns to our attention.

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• User:Rosa D

  Trip type: Family

  Bed sheets

  16 Mar 2026

  The price was Excellent. The room was a perfect size for us just the bed sheets and covers were not clean Guest Relations Manager, Other at La Quinta Inn by Wyndham San Antonio I-35 N at Toepperwein, responded to this review Hi rosadW6586TE, Thank you for taking the time to share your feedback. We’re glad to hear that you found the room to be the perfect size and that the pricing met your expectations.We sincerely apologize for the issues you encountered with the bed sheets and covers. Cleanliness is one of our top priorities, and it’s disappointing to hear that your room did not meet the high standards we strive to maintain. Your comments have been shared with our housekeeping team so they can address this and ensure that it does not happen in the future.We truly appreciate your feedback, as it helps us improve our service for all guests. Thank you again for sharing your experience, and we hope to have the opportunity to provide a fully comfortable and clean stay for you in the future.

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• User:Dana J

  Trip type: Family

  Great stay

  14 Mar 2026

  Excellent service wonderful people Guest Relations Manager, Other at La Quinta Inn by Wyndham San Antonio I-35 N at Toepperwein, responded to this review Hi danajQ1550YL, Thank you very much for your kind review. We truly appreciate you taking the time to share your experience with us.It’s wonderful to hear that you received excellent service and found our team to be such wonderful people. Our staff works hard every day to create a welcoming and comfortable environment for our guests, and feedback like yours means a great deal to everyone here.Providing friendly, attentive service is one of our top priorities, and we are delighted to know that our team helped make your stay a positive one. Your kind words will certainly be shared with the staff, as they are always encouraged to know their efforts are appreciated.Thank you again for your thoughtful feedback and hope to have the pleasure of welcoming you again in the future.

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