La Quinta Inn By Wyndham San Antonio Lackland

Recent Reviews: 1055

• User:Sean S

  Trip type:

  Unappealing

  30 May 2026

  The hotel was very unappealing. The upkeep was very poor and the hotel itself felt very unsafe as well as the room location. Guest Relations Manager, Other at La Quinta Inn by Wyndham San Antonio Lackland, responded to this review Dear Sean S, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet expectations and that you felt uncomfortable during your visit.We sincerely regret that the overall condition of the property and the upkeep of the hotel left a negative impression. We also understand your concerns regarding safety and the location of your room, and we are truly sorry that this impacted your sense of comfort during your stay. Creating a welcoming, well-maintained, and secure environment for all guests is extremely important to us, and we regret that we fell short in your experience.Your comments are being taken seriously and will be shared with the appropriate teams for further review and attention. Feedback like yours is important in helping us identify areas where improvements are needed to enhance both the property and the overall guest experience.We truly appreciate you taking the time to share your thoughts and regret that your stay was not a more positive one.

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• User:Stacey C

  Trip type:

  Poor

  21 Apr 2026

  Room was smelly, like mold. The window was missing glass panels and you could put your arm inside our room and I had 2 children with me. Also, the tv had blurred lines, could hardly see the screen. Checked out after barely an hour of arriving. Guest Relations Manager, Other at La Quinta Inn by Wyndham San Antonio Lackland, responded to this review Dear Stacey C, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that your stay was cut so short due to the condition of the room.We sincerely apologize for the odor you encountered, as well as the serious concern regarding the window. A secure, clean, and comfortable room is absolutely essential, especially when traveling with children, and we understand how alarming and unacceptable that situation must have been. The issue you described with the missing glass panels is particularly concerning and does not reflect the standards of safety we are committed to providing.We also regret the problem with the television and the overall condition of the room. These maintenance and housekeeping issues should have been addressed well before your arrival, and we are sorry they were not.We completely understand your decision to check out early and appreciate you bringing these concerns to our attention. Your feedback will be taken very seriously as we review these issues with our maintenance and housekeeping teams to ensure improvements are made immediately.

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• User:Mindy M

  Trip type:

  Wynhdam has gone downhill

  15 Feb 2026

  Dont stay here!!Not a safe area. Homeless people. Dirty rooms. Not worth the $. Doors did not lock all the way. No towels. No conditioner. It was awful and embarrassing Guest Relations Manager, Other at La Quinta Inn by Wyndham San Antonio Lackland, responded to this review Dear Mindy M, Thank you for sharing your feedback. We are very sorry to hear that your stay did not meet your expectations and that you experienced multiple issues during your visit.We sincerely apologize for the condition of your room and the missing amenities. Cleanliness, safety, and having all necessary supplies available are fundamental priorities, and it’s clear we fell short in providing a comfortable and secure environment for you. We also regret that the door did not lock properly. Guest safety is extremely important to us, and this is unacceptable.Your comments regarding the surrounding area, room condition, and missing items have been shared with our management and housekeeping teams to ensure that these issues are addressed immediately. Feedback like yours is essential in helping us improve our services and facilities for future guests.We regret the frustration and embarrassment you experienced and appreciate you bringing these matters to our attention. Your input will help us work toward providing a safer, cleaner, and more comfortable stay for all our guests.

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• User:Toni G

  Trip type:

  BAD...

  17 Nov 2025

  They had no breakfast to speak waffles were only hot food no sausages, eggs, biscuits no bagels no juice just lemonade.The room was very dated, double beds, the exterior of the building was very none welcoming. Guest Relations Manager, Other at La Quinta Inn by Wyndham San Antonio Lackland, responded to this review Dear Toni G, Thank you for taking the time to share your feedback. We sincerely apologize that your experience with our breakfast and overall accommodations did not meet your expectations. We understand how important a well-rounded breakfast and a welcoming environment are for our guests, and we regret that our offerings fell short during your stay.Your comments regarding the room condition, bedding, and exterior appearance have been shared with our management team for review. Guest comfort and satisfaction are very important to us, and your feedback helps us identify areas where we can make improvements.We truly appreciate your honesty and hope you might consider giving us another opportunity in the future to provide a stay that better reflects the quality and comfort we strive for.

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• User:Martha G

  Trip type:

  Motel Hell

  25 Aug 2025

  Do Not Stay Here!!! Do not go by the pictures because this place looks nothing like the pictures online. The place is dilapidated & needs some serious remodeling. Dingy walls, stained bed sheets, non-draining bathtub.....just a few of the things that stuck out. Guest Relations Manager, Other at La Quinta Inn by Wyndham San Antonio Lackland, responded to this review Dear Martha G, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations and that the condition of your room left you disappointed. Cleanliness, comfort, and accuracy in how we represent our property are very important to us, and it is disheartening to learn that we fell short during your stay.Your comments regarding the walls, linens, and bathtub are being taken seriously and will be shared with our housekeeping and maintenance teams to ensure immediate attention. We are also in the process of reviewing areas of the hotel that are due for updates, and feedback such as yours helps us prioritize where improvements are most needed.We sincerely apologize for the frustration this caused and would welcome the opportunity to regain your trust on a future visit.

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