La Quinta Inn San Antonio I-35 N At Rittiman Road

Recent Reviews: 485

• User:Jonathan H

  Trip type: Solo travel

  Consider very carefully before choosing to stay here!

  11 May 2026

  This was probably the worst hotel I have stayed in during the last 50 years.The hotel is shabby and in need of a major uplift. The room was dingy and badly lit. There were no facilities to make coffee either in the room or available in reception. There was no breakfast available.I only saw one member of staff present the whole time I was there. When I asked him about changing my room he had to lock the front door to come with me.I asked to change my room as it had obviously been a smoking room and I booked a non-smoking.Worst of all, I did not feel safe there. There were people on the car park trying to get money from me, I was offered a pair of trainers from someone in their socks. I had someone banging on my door asking if his friend was in my room. When I told reception I was told to bolt my door and call the police if I felt threatened.I was booked for three nights but left after two. I could not stay there. To be fair to the staff member he did give me a refund for the third night but that is the only positive thing I can mention. If I could give a zero star I would.My advice is AVOID.

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• User:Thomas d

  Trip type: Family

  Use to be a good place

  19 Mar 2026

  Well been twice tv didn't work at all and somebody took the TV remote before we got there second time

• User:Heather M

  Trip type:

  Nope, never again

  03 Feb 2025

  This place needs a complete overhaul.Smoke smell and stains on ceiling. Cigarette burm in sheets. Dirty baseboards. Possibly mold. I'm not even sure the outlet in the bathroom can function. 24 hour coffee station not stocked and I'm nit sure the creamer would help... it was thick like molasses. It was too late in the night to even change things I was too tired. Guest Relations Manager, Other at Townhouse Garden Inn & Suites San Antonio I 35, responded to this review Dear Heather M, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Providing a clean, comfortable, and well-maintained environment is our top priority, and it’s disappointing to hear that we fell short of expectations.Your concerns about smoke odors, cleanliness, and room condition are being taken seriously, and we will be addressing them with our housekeeping and maintenance teams immediately. Additionally, we will ensure that our 24-hour coffee station is properly stocked and maintained so that all guests can enjoy a fresh and high-quality experience at any time.We regret that we didn’t have the opportunity to resolve these issues for you during your stay. We appreciate your feedback, and we hope to have the opportunity to provide you with a much improved experience should you choose to stay with us again.

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• User:Road39997461367

  Trip type: Solo travel

  Dumpsta Juice

  24 Jan 2025

  First off the whole place is under construction. Very used and under construction. I couldn't get things to work in the room and instead of going downstairs to complain. I deemed it was much safer to stay put and accept the broken shower and television. I know its only 100 dollars but you get what you pay for. Guest Relations Manager, Other at Townhouse Garden Inn & Suites San Antonio I 35, responded to this review Hi Road39997461367, Thank you for sharing your experience with us. We deeply regret that your stay did not meet your expectations and that you encountered challenges during your visit. Your feedback is invaluable, and we appreciate you taking the time to let us know about your concerns.We understand that staying in a property under construction can be inconvenient, and we apologize if this impacted your overall experience. While renovations are necessary to improve the quality of our facilities, we strive to ensure minimal disruption to our guests. We regret that this was not your experience and that it left a negative impression.We’re truly sorry to hear about the issues you encountered with the shower and television in your room. It's concerning to know that you felt unsafe addressing these concerns in person. Please know that the safety and comfort of our guests are top priorities, and we would have been more than happy to assist you with resolving these issues promptly had we been informed.We recognize that value for money is important, and we are continuously working to enhance our property to provide an exceptional guest experience. Your feedback motivates us to address these areas more effectively during our renovations and to communicate better with guests regarding our progress.We hope you will consider giving us another opportunity to serve you in the future. Once the construction is completed, we are confident our improvements will provide a much more comfortable and enjoyable experience for our guests.

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• User:meghanmcgee1

  Trip type: Family

  good stay

  12 Oct 2024

  I had a fantastic stay at the hotel on N I-35 in San Antonio! The rooms were clean and comfortable, and the staff was incredibly friendly and accommodating. The location was convenient for exploring the area. I highly recommend this hotel for anyone visiting San Antonio Guest Relations Manager, Other at Townhouse Garden Inn & Suites San Antonio I 35, responded to this review Hi meghanmcgee1 ,Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful stay at our hotel. It's great to know that you found our rooms clean and comfortable and that our staff made your stay enjoyable with their friendly and accommodating service. We're glad our convenient location helped you explore the area easily. Your high recommendation means a lot to us, and we look forward to welcoming you back on your next visit to San Antonio!

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