Quality Inn & Suites I-35 Near Att Center

Recent Reviews: 72

• User:CHRISTINE G

  Trip type: Family

  This place is a dump!

  12 Oct 2025

  This place is a dump. We had 2 roaches in our room.There were not enough towels and this place didn't even have an elevator. There was a panel in the wall that would not close and probably is where the roaches came from. The breakfast was horrible. The eggs were cold. There was no salt and the hand sanitizer by the dining room was empty. The only good thing was the pool was very clean but the hot tub didn't work. Guest Relations Manager, General Manager at Quality Inn & Suites I-35 Near AT&T Center, responded to this review Dear christinegA1488KS, Thank you for taking the time to share your feedback. I’m very sorry to hear that your recent stay did not meet your expectations. What you’ve described is certainly not the experience we want our guests to have, and I truly apologize for the inconveniences you encountered.Cleanliness and comfort are very important to us, and I regret that your room and breakfast experience fell short. Your comments about the room condition, pest issue, and breakfast quality have been shared with both our housekeeping and maintenance teams for immediate follow-up. We’re also addressing the breakfast setup to ensure food is properly heated and supplies like salt and sanitizer are consistently replenished.I’m glad to hear you found our pool area clean; that’s something our team works hard to maintain, but I do apologize that the hot tub was not in working order during your visit.Please know that your feedback helps us improve, and we’ll be taking your comments seriously as we make the necessary corrections. We truly hope you’ll consider giving us another opportunity in the future to provide the clean, comfortable, and worry-free stay you deserve.

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• User:Randy C

  Trip type: Family

  What a Dump

  05 Apr 2024

  Filthy, stains on the bedding, walls and floors. Spiderwebs in the corners and under the window ledge. Ice bucket is disgusting. Mirrors not cleaned. Garbage in the hallway. Absolutely no way the five star reviews are from legitimate guests. Guest Relations Manager, General Manager at Quality Inn & Suites I-35 Near AT&T Center, responded to this review Dear randycL7390QK, We sincerely apologize for the disappointing experience you had during your stay. We have immediately addressed the cleanliness issues you mentioned with our housekeeping team to ensure all rooms and common areas meet our high standards of cleanliness. This includes a thorough inspection and deep cleaning of all areas you highlighted.We take all feedback seriously, and we aim to address any discrepancies to ensure accurate and genuine guest experiences are reflected in our reviews. We appreciate you bringing these matters to our attention, and we hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve.

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• User:aew118

  Trip type: Business

  Horrible experience, think twice before staying here!

  05 Sept 2023

  Cockroaches! You may not want to stay here! I checked in on 8/23/23 to a suite that I booked in advance. When I went to my room, the bathroom light was broken. The front desk person gave me another room. Before I even had a chance to unpack, I saw and killed a cockroach in the room! I immediately went back to the front desk and asked for a refund and stated that I was checking out! They refused to give me a refund. I left and found a much nicer hotel. Here is a photo of the roach I killed on the desk. Guest Relations Manager, General Manager at Quality Inn & Suites I-35 Near AT&T Center, responded to this review Dear aew118, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want to apologize for the condition of your room, bathroom lights and these maintenance mishaps and to assure you that this inconvenience has been addressed. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of roaches in any of our rooms. However, each room were still treated with a pest heater for precaution. I hope you will find your expectations to be far surpassed during your next visit!

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• User:Irisn1994

  Trip type:

  Do not stay here

  09 Jul 2023

  Short version: Steer far away from this hotel, it’s full of issues. The rooms were dirty, the breakfast hotel was a joke, visibly old hotel on the outside and inside.Extended version: We chose this hotel because it was closest to the AT&T Center we needed to be by. When we got there to check in, the receptionist told us that they did not have any availability for the room we requested, which was a double bed, but that they had upgraded us to a handicapped suite for no charge. I thought- "great, the room will be bigger and maybe a little nicer." It wasn’t.Problems the room had:-The smell was immediate as we opened the door. The best way I could describe it, is that it smelled like a wet towel that had been piled up in the corner. Just a moldy kind of smell.-The carpet was dirty. There were all kinds of debris and dirt, as if they hadn’t vacuumed. The restroom floor had debris as well as hair and hair in the shower.-Blow-dryer in room did not work.-Ironing table did not have a cloth cushion-Bed mattress had plastic underneath which made it uncomfortable-Beds are small for 2 people to shareI called the receptionist to let them know about these concerns which she tried to excuse by saying the vacuum does not pick up everything, but she asked if we could stay the night in this room and tomorrow they would move us to another. So we did.Our stay included breakfast, so we decided to get up early to get breakfast. We walked to the breakfast room in the lobby and the breakfast they had was barley breakfast. They had 2 types of cereal, mini muffins, yogurts, and on warmers they had some biscuits and what looked like frozen egg patties. Very disappointing. The breakfast was very limited and not at all appetizing.I returned to the lobby around 3pm the next day to get moved to the other room like they said they would. I got a new room assigned and it was slightly better but still had problems.The problems this room had:-There was still a smell in the room, but it was not as bad.-One of the restroom light switches needed to be pressed multiple times in order to stay on.-Beds are small for 2 people to share-The A/C did not seem to cool like the other room did.-The remote control for the TV did not work.We had to turn on the TV manually from the buttons on the TV but the remote still wouldn't change the channels or volume. I called the lobby to let them know and they said it may be batteries. So, I went to go change the batteries but still it did not work. I let them know again and the receptionist said there was nothing to be done about it and that they could change us to another room if we’d like. We denied that because we did not want to move all of our belongings again.Overall, the stay at this hotel was very disappointing and not at all relaxing, as a hotel stay should be. When someone has a day full of activities planned, people want to come back to their hotel room to relax. This hotel did not help us to do that at all. Guest Relations Manager, General Manager at Quality Inn & Suites I-35 Near AT&T Center, responded to this review Dear Irish1994,Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We are sorry for sharing with us such an inconvenience with our cleanliness and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.

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• User:andre2p

  Trip type: Couples

  Good location but dishonest management

  29 Apr 2023

  Great location and quiet rooms. Unfortunately we were charged twice. We prepaid with Hotwire.com, but the check-in person insisted that we needed to pay because she said the first charge was only a credit hold. I have proof they charged me twice and they refused to issue a refund after repeated attempts. Buyer beware. Guest Relations Manager, General Manager at Quality Inn & Suites I-35 Near AT&T Center, responded to this review Dear andre2p, Thank you for providing us with feedback on your recent stay. It's great to hear that our location and rooms were nice, however, I do regret that you experienced several shortcomings during your stay, especially with your reservations. I have communicated these issues with the appropriate department heads to ensure they are remedied quickly. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

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