Red Roof PLUS+ San Antonio Downtown - Riverwalk

Name: Red Roof PLUS+ San Antonio Downtown - Riverwalk
Address: 1011 E Houston St, San Antonio - TX, united-states
Telephone: +44-204-505-9777
Rating: 3.4

Riverwalk, San Antonio - TX, United States

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About Red Roof PLUS+ San Antonio Downtown - Riverwalk

location

This family-friendly hotel is within pleasant walking distance of many of the attractions for which San Antonio is famous. Guests may take a tour of the Alamo in Downtown San Antonio, a short 3 blocks away, or enjoy the famous Riverwalk on a relaxing riverboat cruise.

facility

The hotel has a lift and features 215 rooms. Guests are warmly welcomed by English-speaking staff at the reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services include medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. A fax machine is available for guests' business needs.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

Guests can enjoy a selection of sport and entertainment options. The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can relax and enjoy the sun loungers and parasols provided. There are many ways to relax or stay active at the hotel, including a spa and a solarium.

meals

Various dining options are available, including a restaurant, a breakfast room and a café. A continental breakfast guarantees a great start to the day.

Amenities at Red Roof PLUS+ San Antonio Downtown - Riverwalk

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Garage
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  Pets
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  Elevator/ Lift
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
Business Center and Conferences
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  Business Center
Common Area
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  Sun Deck
General Services
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
- -
  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  First-aid services
Meals
- -
  Bar
- -
  Cafe
- -
  Restaurant
Object Information
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  Fax
Payment
- -
  ATM
Room Facilities
- -
  Shower
- -
  Bathtub
- -
  Hairdryer
- -
  Fridge
- -
  TV
- -
  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Events

Location

Around this property:

Centre

300 m

Airport

13000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

219

Very Good

235

Average

152

Poor

112

Terrible

119

Recent Reviews: 837

User:GoPlaces55315000664
Trip type: Family
Don’t stay here !
08 Apr 2026
Do not stay here, me and my family checked in they gave me a room with dried blood on bathroom wall lap shades had blood and back of door had blood that looks like it had dripped . Bugs in bed carpet filthy smelled horrible with dogs walking up and down hallway and it looks nothing like the pictures they advertised. They had very nice workers though hotel wasn’t clean at all . They switch me to another room it wasn’t any better just minus the blood the stay was horrible but crew was actually nice . During the stay I had them to come clean up and again and actually seen why it’s so dirty they clean the floor with a towel half sweep the floor and use one spray on the whole room Pay 30 extra dollars and stay else where ! Madison Velian, Marketing at Red Roof PLUS+ San Antonio Downtown – Riverwalk, responded to this review Dear GoPlaces55315000664,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ San Antonio Downtown - Riverwalk. We're sorry to hear about the deeply unpleasant experience you and your family had during your recent stay. I sincerely apologize for the distress and discomfort this caused. Your feedback regarding the cleanliness and the condition of the rooms, especially the presence of blood and bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RiawenRed Roof ManagementRediResponse Specialist
User:Meggsmeow
Trip type: Friends getaway
No thrills, decent price point
23 Mar 2026
This was one of the hotels within waking distance to Riverwalk area. About a 10-15 min walk (depending on your pace) at a decent price point. No thrills and "clean enough." Definitely could have been better w a complimentary breakfast or even something simple like fruit. Would stay here again. Madison Velian, Marketing at Red Roof PLUS+ San Antonio Downtown – Riverwalk, responded to this review Dear Meggsmeow,Thank you for taking the time to share your experience at Red Roof PLUS+ San Antonio Downtown - Riverwalk. We appreciate your comments about our convenient location and price point. We understand that the lack of complimentary breakfast was a drawback. We are always looking for ways to improve our guest experience and will take your comments into consideration.Providing a great experience for our guests is always our top priority. Thank you for choosing Red Roof. We look forward to welcoming you back in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
User:Gregory H
Trip type: Family
Close to a Hostel, far from a hotel.
22 May 2025
This hotel says family friendly but there were late night fights in the hallways. The pool was disgusting and it took 10 minutes for the water to heat up in the shower. The location is close to stuff but in a bad part of town. Unless I was a 24 year old single man, I would avoid this place. Madison Velian, Marketing at Red Roof PLUS+ San Antonio Downtown – Riverwalk, responded to this review Dear Gregory, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ San Antonio Downtown - Riverwalk. We are truly sorry to hear about your disappointing experience. It's disheartening to learn that your stay fell short due to the state of the pool and shower you detailed. We sincerely apologize.We hope to continue to provide great experiences for you at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Very truly yours,HannahRed Roof Management RediResponse Specialist
User:Escape52357023849
Trip type: Couples
Horrible
19 May 2025
Our room was invented in bed bugs. I have pictures of bugs in the bed and of my bike I sent them to the manager and his answer was that I could’ve got bitten anywhere in San Antonio and it took him over 48 hours to even send me an email he has not called or address the issues.This is his reply added Madison Velian, Marketing at Red Roof PLUS+ San Antonio Downtown – Riverwalk, responded to this review Dear Escape, Thank you for leaving your feedback after your experience at Red Roof PLUS+ San Antonio Downtown - Riverwalk. Regarding the insects you described, we apologize for the unfavorable experience mentioned. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
User:Terea M
Trip type: Family
Don’t waste your time on
16 May 2025
First thing that threw my family off was the $15 PARKING! Which was never said online, also they don’t serve breakfast, you don’t get housekeeping & the phone in the room doesn’t work, also the room don’t come with a microwave or a fridge. Not worth the price or the stay. Madison Velian, Marketing at Red Roof PLUS+ San Antonio Downtown – Riverwalk, responded to this review Dear Terea, Thank you for taking the time to share your feedback about your experience at the Red Roof PLUS+ San Antonio Downtown - Riverwalk. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied due to being unaware of the parking fee prior to your arrival, the lack of breakfast, and the other highlighted issues. As per policy, a parking fee is required for all guests. Pertaining to breakfast, there is an Order Inn program, where guests can order food for in-room delivery. Regarding the missing amenities, in the future, please feel free to explore our other room options to ensure you are satisfied. Your satisfaction is important to Red Roof, so I sincerely apologize for any inconvenience caused. Your comments have been shared with management in an effort to address your concerns.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing it with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,SharmaRed Roof Management RediResponse Specialist