Travelodge By Wyndham San Antonio Downtown

Recent Reviews: 330

• User:Samantha M

  Trip type: Couples

  Smelly dirty

  13 May 2026

  Absolute awful dirty smelly pee stained bed and moldy rooms. No working fridge. Rude staff no breakfast which was included.. no refund. Staff refused to help ..nothing like photos booked for 9 night. Stayed 3. Nothing like it picture.. worst smelling place ever Guest Relations Manager, General Manager at Travelodge by Wyndham San Antonio Downtown Northeast, responded to this review Dear X2991FUsamantham, Thank you for taking the time to share your feedback. We are very sorry to hear about the serious concerns you experienced during your stay, and we sincerely apologize that your visit did not meet expectations.The issues you described regarding cleanliness, including unpleasant odors, stained bedding, and mold concerns, are completely unacceptable and not reflective of the standards we aim to maintain. We understand how distressing and uncomfortable this must have been, especially over an extended stay.We are also very sorry to hear about the concerns with the in-room refrigerator, the breakfast not being available as expected, and the level of service you received from staff. Providing clean, functional accommodations along with courteous and helpful service is a basic expectation, and we regret that we fell short in these areas.Additionally, we understand your frustration regarding the difference between the property images and your actual experience, as well as the shortened length of your stay. Your feedback highlights multiple serious concerns that will be shared with the appropriate teams for immediate review and attention.Thank you again for bringing these issues to our attention.

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• User:Amanda G

  Trip type:

  Do not stay here if you expect cleanliness, friendliness, or appliances to work.

  18 Feb 2026

  The first room they put us in was filthy. The bathtub had hair in it. There was dirt caked on the bottom. I went the front desk and asked if someone could come clean the room. The front desk advised me that housekeeping would come in the morning around 11 or 12 to clean the room. I then offered to clean it myself. The front desk advised that they were unable to accommodate that, so I asked to be moved to a different room. Initially, the front desk was not very accommodating and stated that the hotel was almost full. I asked the front desk to please find another room as my children were not going to take a bath in a dirty bathtub. The front desk finally found another room and we moved to that room. In this room, the mini fridge was broken. It did not work. Housekeeping did not come the entire six days we were there. We had to ask for toilet paper and towels from the front desk. My kids wanted to watch TV, but there was no remote for either TV in the room. I went to the front desk and asked for a remote. The lady asked if we searched all of the drawers and cabinets in the room for the remote. I advised her that we had. Instead of taking my word for it, she came to our room to look through all of the drawers and cabinets for herself. We were then provided one remote that did not work for either TV. This stay was terrible and I would not recommend this hotel to anybody. Guest Relations Manager, General Manager at Travelodge by Wyndham San Antonio Downtown Northeast, responded to this review Dear Amanda G, Thank you for taking the time to share such detailed feedback about your stay. We are truly sorry to hear about the many issues you experienced. What you described does not reflect the standards of cleanliness, comfort, or service that we work hard to provide.First and foremost, please accept our sincere apologies for the condition of the initial room. A bathtub with visible hair and dirt is completely unacceptable, and we understand your frustration, especially when traveling with children. You should never have had to request basic cleanliness, nor feel that cleaning it yourself was even an option. That is our responsibility, and we are very sorry we fell short.We also regret that the room change process felt difficult and not as accommodating as it should have been. While occupancy levels can sometimes limit options, your concerns were valid and should have been handled with greater urgency and understanding from the start.It’s equally concerning to hear that the second room had maintenance issues with the mini fridge and that housekeeping service was not provided during your six-night stay. Guests should not have to repeatedly request essential items like towels and toilet paper. That is certainly not the experience we want anyone to have.Additionally, the situation with the TV remotes sounds both frustrating and inconvenient. Being questioned after you had already searched the room and then receiving a remote that did not work properly is not the level of service we aim to deliver. We sincerely apologize for how that was handled.Your experience clearly fell short in multiple areas, and we deeply regret the disappointment this caused you and your family. Feedback like yours is taken very seriously and has been shared with our management team to review our housekeeping standards, maintenance checks, and front desk service approach to ensure improvements are made.We truly appreciate you bringing these matters to our attention, and we are very sorry that your stay did not meet expectations.

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• User:Joseph C

  Trip type:

  Shut this place down

  05 Nov 2025

  Stayed in Room 109 from October 31–November 2. The room was filthy. There was black mold on the ceiling, hair in the bathtub, and a hole in the bathroom floor with bugs crawling in and out. The sheets weren’t clean, and the fridge and microwave smelled rotten.When I asked the front desk about getting water, they told me to go to another hotel across the street. Then they pulled an extra $100 from my account with no explanation.Dirty room, rude staff, and shady charges. This place shouldn’t be carrying the Wyndham name. Avoid it. Guest Relations Manager, General Manager at Travelodge by Wyndham San Antonio Downtown Northeast, responded to this review Dear Joseph C, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and the issues you encountered during your stay. This certainly does not reflect the standards of cleanliness, comfort, and service that we strive to provide to all our guests.Your comments about the room condition and cleanliness are very concerning, and we have immediately shared them with our housekeeping and maintenance teams to ensure a full inspection and corrective action. We want every guest to feel comfortable and confident in their accommodations, and we regret that this was not the case during your visit.Regarding your concerns about the charge, we understand how frustrating that must have been. Additional holds are sometimes placed temporarily for incidentals, but they should always be communicated clearly at check-in. We also regret if any member of our staff appeared unhelpful. Our goal is to provide friendly and attentive service, and your experience will be used as a training opportunity to improve guest interactions moving forward. We sincerely appreciate your feedback, it helps us make meaningful improvements. We hope you’ll consider giving us another opportunity to restore your confidence in a future stay.

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• User:Mandy C

  Trip type: Family

  Do NOT RECOMMEND

  15 Jul 2025

  Do not waste your money! We stayed here for two weeks and then had to book another two weeks. Their pool is green with cat piss all over the pool area. When we first got into our hotel room there was a huge hole in the wall ( our fault we didn’t get a photo). They charged us $200 for something we didn’t do. You can also never get ahold of the manger Mr Kamal Patel. He never responds to emails or calls. Their internet went out for over day and Mr Henry was NO help (I’m I work remotely and Mr Henry was made aware and did absolutely nothing) .Fast forward to the next two weeks. We got a house and moved out July 14th! I contacted Expedia who I booked through and they told me it was up to the hotel if we received a refund. Mr Henry told Expedia we needed to contact the property after 4pm…We did and guess who wasn’t available!? That’s right the manager Mr Patel!!! So Mr Henry and Mr Patel are playing games with a refund they owe us! If you do come here take photos of everything so they don’t scam you either!! If you do stay and you stay in room 200 and there is still a hole! Tell them before you leave!! I do NOT recommend this hotel! Guest Relations Manager, General Manager at Travelodge by Wyndham San Antonio Downtown Northeast, responded to this review Dear B7191NVmandyc, Thank you for sharing your feedback. We are genuinely sorry to hear about your disappointing experience during your extended stay with us. Please know that we take all guest concerns seriously, and we deeply regret that your stay fell far short of expectations.We sincerely apologize for the condition of the pool and surrounding area during your visit. Maintaining a clean and safe environment is a top priority, and we are actively addressing the concerns you’ve raised. Your feedback has been shared with our maintenance and housekeeping teams for immediate follow-up.We’re also very sorry to hear about the unresolved room damage charge. We understand how frustrating this must be, especially when you feel you were charged unfairly. While we aim to be thorough in assessing room conditions, we absolutely agree that clear documentation and communication are essential. We encourage all guests to notify us immediately of any room issues upon check-in, and we regret that a photo was not available to help resolve this matter more easily.Regarding the refund process and communication with our management team, we sincerely apologize for the delays and any lack of responsiveness you experienced. We understand the urgency of your situation especially with internet concerns affecting remote work and we regret that we did not meet your needs in a timely or effective manner. We are following up internally with both Mr. Patel and Mr. Henry to ensure that all concerns are being handled more promptly moving forward. We appreciate you bringing these matters to our attention and will use your feedback to improve our service, communication, and guest experience overall. While we recognize that your trust has been shaken, we hope to learn from this and do better.We truly regret that this was your experience and thank you again for your feedback.

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• User:Adriana A

  Trip type:

  Mold in bathroom

  17 Jun 2025

  Lacks cleanliness. Closet was dusty and so was the furniture. Carpets were dirty. There was mold in the bathroom. Overall, it wasn't very cozy or comfortable. Guest Relations Manager, General Manager at Travelodge by Wyndham San Antonio Downtown Northeast, responded to this review Dear Adriana A, Thank you for taking the time to share your experience with us. I want to sincerely apologize for the cleanliness issues you encountered during your stay. What you’ve described regarding dust, dirty carpets, and mold in the bathroom falls well below our standards and certainly below the experience we aim to provide every guest.We take your feedback very seriously and have already addressed your comments with both our housekeeping and maintenance teams. Immediate corrective steps are being taken, including deep cleaning in guest rooms, detailed inspections, and refresher training to ensure that every area from the furniture and closets to bathrooms and flooring is consistently clean, well-maintained, and guest-ready.Comfort and cleanliness are the foundation of a positive hotel experience, and I'm truly sorry we failed to deliver that for you. Please know that this is not typical of the standards we set for our team, and your comments are helping us ensure it doesn’t happen again.We appreciate you bringing these concerns to our attention and hope you might consider giving us another opportunity in the future to provide you with the clean, comfortable, and welcoming experience you deserve.

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