Extended Stay America San Diego Sorrento Mesa

Recent Reviews: 301

• User:Melinda L

  Trip type: Friends getaway

  Disgusting room and unprofessional management.

  03 May 2026

  Stay far away from here. As soon as we opened the door, the room smelled disgusting- old and dingy. Room was pitch black and the main light switch didn't work. Nick, (the manager) was super unprofessional and said we should have used the switch behind the TV. I would give it zero stars if I could. We really wanted to just rough it for the night to just sleep and then leave, but made the decision to just book another room instead- it was that BAD. Stay across the street at the Hyatt. Room rate was actually cheaper, had better customer service, and the rooms were way cleaner. You'll also feel way safer there. After looking at the pictures of other reviews, we made the best decision to leave. Our kids couldn't wait to get out of there. ESA GM, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review Dear Guest, We sincerely appreciate you sharing these details, as providing a refreshing and secure environment for families is our top priority. It is our goal to ensure every guest feels welcomed and supported from the moment they arrive, and we are disappointed that we did not meet those expectations during your visit. We are committed to maintaining high standards of service and hospitality, and your insights are invaluable as we work to enhance our guest experience. Thank you for your feedback, which allows us to focus on continuous improvement and care for all who stay with us. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management

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• User:Camper27995980017

  Trip type: Family

  Room was in horrible shape

  07 Oct 2025

  If I could give a zero star, I would. Will never book a reservation for here again. The room smelled and was in bad shape. When we asked for towels, we were told to bring it down and exchange the towels that were in the room. The TV did not work and so did one of the lamps. The AC had a bad smell when it was blowing air. The carpet looked like it was not deep clean in a very, very, very long time. There were stains on the table. The stove burner was rusted. ESA GM, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review Dear Camper27995980017, We sincerely apologize for the disappointing experience you had during your stay. The condition of the room you described falls far short of the standard we strive to provide, and we regret the discomfort this has caused. Your feedback has been shared with our housekeeping and maintenance teams to address these concerns promptly and prevent similar issues in the future. We truly appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a stay that better reflects the quality and comfort we aim to deliver.Sincerely,Hotel Management 

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• User:Ron C

  Trip type: Solo travel

  Terrible Place To Stay

  14 Aug 2025

  Terrible place to stay. It is loud, the room smelled like smoke and there was no coffee in the lobby as advertised, even after asking twice. Stay away from this garbage! ESA GM, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review Dear roncR2026PG,We sincerely apologize that your experience fell short of the comfort and consistency we aim to provide. A fresh environment, reliable amenities, and a peaceful atmosphere are all important parts of a stay with us, and it is clear we need to strengthen our efforts in these areas. Your feedback highlights opportunities where our team can do better, and we will use it to reinforce both our standards and the guest experience. We remain committed to ensuring a more pleasant and dependable visit for all who choose to stay with us. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

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• User:Gus C

  Trip type: Business

  Great housekeeping

  16 Apr 2025

  Great place to stay amazing, house keeping , maricar especially :) also very clean place, good parking, friendly people all around, very peaceful too, never have any issues with anyone or anything . It is an amazing place recommended …:))) ESA GM, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review Dear gusc819, Thank you so much for sharing your kind words! We’re delighted you had such a positive experience and truly appreciate your recognition of our housekeeping team—especially Maricar. It’s wonderful to hear that you found the property clean, peaceful, and well-maintained, with friendly service. Your recommendation means a great deal, and we look forward to welcoming you back to Extended Stay America for another comfortable stay!Sincerely,Hotel Management 

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• User:55terriv

  Trip type: Couples

  Beware Cancer Patients!

  03 Mar 2025

  Property is toxic and NOT cancer patient friendly! They won’t refund me but I had no warning! Imagine how you would feel after arriving to find this after a day of cancer treatment! Plus non-smoking buildings are not smoke free. Cannabis reads out of every room ESA GM, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review Dear 55terriv,We deeply regret that your stay did not meet your expectations, especially during such a difficult time. Your concerns about the environment and air quality are important, and we sincerely apologize for any discomfort this has caused. While we strive to maintain a smoke-free environment in designated areas, we regret that your experience did not reflect the standard we strive for. We are also sorry for any miscommunication regarding your refund request. Guest well-being is a priority, and we appreciate your feedback as it helps us enhance our services. Please feel free to reach out to us so we can assist further. If you are open to it, we would love the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management

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