Hampton Inn & Suites San Diego Airport Liberty Station

Recent Reviews: 347

• User:karhem1

  Trip type: Business

  an employee with a tank of insecticide walked into our room and woke us up,

  21 May 2026

  Hampton Inn, Liberty Station, May 14-16, 2026, flying in from the East Coast. During our stay, we were NEVER notified carpet cleaners would be entering our room, and we did not secure our valuables. We returned to find the room door propped open for aeration. Despite our concern regarding the lack of security and the wet carpet, we decided to take a nap. An employee entered our room with a hand-held sprayer tank that appeared to be some type of insecticide. He was shocked to see us in bed, and we were shocked to be awoken by him. No response when I emailed the General Manager and Assistant General Manager. We will not be staying here again.

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• User:xmascrayZ

  Trip type: Family

  Carpet cleaning while guest is checked into room?

  16 May 2026

  Two issues - one aggravating and the other just unacceptable. We checked in on May 7 for a 3-night stay. While going up to our room on the elevator, there was notice that the hotel would be conducting carpet cleaning the next couple of days. Nothing was mentioned to us at check in, so we went about our stay. On the afternoon of May 9, we returned to our room exhausted. We had spent the day moving our daughter out of her dorm and her things into storage. Instead of being able to get showers and relax in our room, we were greeted by (super friendly and apologetic) carpet cleaning crew. The hotel was actually cleaning carpets in rooms that had been paid for and assigned to guests. WHAT MANAGEMENT DOES THAT?? Not being able to relax in our room, we asked to get in so we could change to go to the pool while they shampooed the carpet. Already upset about that, our beds hadn’t been made. Even though I feel Hilton’s cleaning process of every other day is ridiculous (when you’re paying what are to stay there), the sticker on our bathroom mirror said beds would be made, towels replenished, and garbage removed every other day. So we left not making our beds. This triggered me, so I called the front desk. I was asked, if at check in, I was given the guidelines for how service is provided in the hotel. I hadn’t but informed her of the sticker in the bathroom. She followed that up with they only make beds every 4 days. Well then, get your notifications in the rooms updated. When we returned to our room from the pool, we weren’t surprised that the carpet was still damp. In fact, we had to wear our shoes in the room through the next morning because it soaked through our socks. I have been loyal to Hilton hotels for over 20 years, but more and more, they continue to disappoint me. My family and I are planning to start staying with other chains to find a new brand we like because this kind of nonsense is not worth my hard-earned money. When I go on a trip, I expect to have comfort and relaxation, without having to make my bed, clean up after myself, reuse towels, and certainly not have to slosh through soggy carpet because this brand can’t figure out common sense. Routine cleaning and maintenance such as this should mean blocking off rooms NOT TO BE RENTED OUT TO PAYING GUESTS. After communicating my dissatisfaction, I will say they comped me the one night of parking we had for $25. Although a gesture in the right direction, it’s not enough to keep my loyalty. I’m ready to explore other hotel chains. This stay was absolutely ridiculous. I would like to give a shoutout to David in the breakfast area. He was super friendly and walked around conversing and saying happy Mother’s Day to all the momma’s. That was very nice and you could tell he was genuine!

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• User:Chris S

  Trip type: Business

  Great hotel

  21 Apr 2026

  This is the 3rd time I have stayed at the Hampton Inn Liberty Station and it has been great every time. Kind staff, clean rooms, great breakfast, nice patio, convenient location to airport, harbor, and Liberty Station. Kristen Murad, Other at Hampton Inn & Suites San Diego Airport Liberty Station, responded to this review Thank you for taking the time to provide feedback from your recent stay with us! We are so glad you enjoyed your time here and look forward to the opportunity to host you again in the future!

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• User:FlyFisherman33

  Trip type: Solo travel

  The worst Hampton Inn I have ever stayed

  03 Apr 2026

  As a Diamond member, I usually get free bottle of water but front receptionists tried to sell the water bottle. They also didn’t provide me physical keys when I checked in. I just used digital key from Hilton App (A card key requires to turn on the lights) Therefore, I had to go down the reception area again but nobody was there for more than 10 minutes.There were not enough bath issue and room was filthy. Kristen M, at Hampton Inn & Suites San Diego Airport Liberty Station, responded to this review Thank you for taking the time to provide feedback from your recent stay with us! We are sorry to hear that some aspects of your stay were not up to your expectations. We will definitely work to provide a better stay experience for the future! We value all of our guests, but especially our elite Hilton members, and hope we have to opportunity to give you a 5star experience next time!

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• User:YuontoGo

  Trip type: Couples

  Perfect place to stay for next day flight out.....

  27 Mar 2026

  We stayed here one night before our flight out of San Diego. The room was huge and very clean. Breakfast was OK with only one flavor of yogurt. We used the airport shuttle and it was on-time and convenient. We would stay here again. Kristen M, at Hampton Inn & Suites San Diego Airport Liberty Station, responded to this review Thank you for your feedback! We are so glad you enjoyed your stay with us and look forward to the opportunity to host you again in the future!

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