Hampton Inn San Diego/Del Mar

Recent Reviews: 1042

• User:OasisBound T

  Trip type: Family

  Do your research and stay elsewhere.

  21 Sept 2026

  Not a good Hilton brand hotel. First off the Hilton app let us pick a room on a high floor, away from freeways. Upon check in we were assigned a room lower floor and facing the freeways, which was noisy. We heard people upstairs and constant traffic noise from the freeways. I asked to be moved and they offered a room with one bed instead which didn’t work for our family. Secondly, one of the managers was rude and told untruthful details. I had to deal with Hilton customer service multiple times to resolve the issues with the app and the room assigned and the untruthfulness of the front desk staff. Will never return. Rachelle Gray, Owner at Hampton Inn San Diego/Del Mar, responded to this review Thank you for taking the time to share your feedback. We are sorry that your stay did not meet your expectations and regret the frustration you experienced regarding your room assignment.We understand that you requested a high-floor room away from the freeway through the Hilton app. While we do our best to accommodate room preferences, these requests are subject to availability at the time of check-in and cannot always be guaranteed. We apologize that we were unable to provide the room location you had hoped for. When you requested to move, our team offered the available alternative; unfortunately, that room did not meet your family’s bedding needs.We are also disappointed to hear that you felt your interactions with our management and front desk team were not handled appropriately. We take concerns regarding communication and the accuracy of information provided to our guests seriously.I would personally appreciate the opportunity to look further into your reservation and the circumstances surrounding your stay. Please reach out to me directly so I can review the details and better understand what occurred. 858-792-5557.We sincerely regret that we did not provide the experience you expected and appreciate you bringing your concerns to our attention.Sincerely, Rachelle GrayGeneral Manager

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• User:Lifeisonetrip

  Trip type: Family

  Would stay again

  15 Aug 2026

  Absolutely the cleanest Hampton Inn we have ever stayed at. The employees are constantly working to keep things clean and well maintained, both inside and outside. The room we had was spacious and well laid out and in working order, except for the A/C, which sounded like a jet airplane taking off. But it kept the room cool. They charge for parking, never had a problem finding a spot. Location is good, easy on/off for a major freeway and access to streets that lead to all the venues in the area. Rachelle Gray, Owner at Hampton Inn San Diego/Del Mar, responded to this review Thank you so much for the wonderful review! We are thrilled to hear that you found our hotel to be the cleanest Hampton Inn you have stayed at. Our team takes great pride in keeping both our hotel and grounds clean, well maintained, and welcoming for our guests.We’re also glad to hear that you enjoyed the spacious layout of your room, our convenient location, and the ease of finding parking during your stay. We do apologize for the excessive noise from the A/C. While we’re pleased it was able to keep the room comfortable, we understand that the noise was certainly less than ideal, and we appreciate you bringing it to our attention.Thank you again for choosing to stay with us and for recognizing the hard work of our team. We truly appreciate your business and hope to welcome you back on your next visit to the area!

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• User:MONICA O

  Trip type: Family

  Overcharged, double!!!

  14 Aug 2026

  I just stayed there this weekend. At check-in, they placed a $700 hold on my bank card for the full amount of the stay. Then, at checkout, I was charged the full amount again, meaning I essentially needed to have double the cost of my stay available in my account. I’ve stayed at many Hilton properties and have never experienced this before. I was told the original $700 hold would eventually be released and that I should contact my bank. This policy really should be clearly communicated to guests ahead of time, especially since it can tie up a significant amount of money. Rachelle Gray, Owner at Hampton Inn San Diego/Del Mar, responded to this review Thank you for bringing this to our attention. We sincerely apologize for the confusion and inconvenience regarding the authorization placed on your card during check-in.We would appreciate the opportunity to review the details of your stay and determine exactly what occurred with the authorization and final charge. Please contact me directly at the hotel at your convenience so I can personally investigate this matter and provide you with clarification.We understand how concerning it can be to see what appears to be a duplicate charge, particularly when a significant amount of funds may temporarily be unavailable. We appreciate you bringing this to our attention and hope to have the opportunity to speak with you and resolve your concerns.

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• User:Jose H

  Trip type: Family

  Emma and Liliana should be fired. Super Rude!!!!!

  26 May 2026

  Emma at front desk was super rude. Now I understand why so many bad reviews with her name on it. I tried talking to manager Liliana and she was even works threatened to call the policy because I didn’t want to listen to her excuses. Rachelle Gray, Owner at Hampton Inn San Diego/Del Mar, responded to this review Dear Guest,Thank you for sharing your feedback regarding your recent stay. We are sorry to hear that your interaction with our team left you feeling upset and unwelcome, as this is not the experience we strive to provide for our guests.Our team is committed to maintaining a professional, respectful, and safe environment for both guests and staff. While we understand frustrations can arise, we do expect all interactions to remain respectful. During this situation, management became involved due to the aggressive approach and behavior directed toward our staff. At that point, the mention of contacting local authorities was made solely as a precautionary measure to help ensure the safety and well-being of everyone involved.We regret that the situation escalated and that your stay did not meet expectations. Guest feedback is important to us, and we will continue to review these matters internally with our team.We wish you the best in your future travels.

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• User:Jose C

  Trip type: Family

  Front desk was rude

  23 May 2026

  Emma at front desk was not very nice. I said hello and she didn’t even respond. After that she was not flexible at all when I requested 2 beds for my grad kids. I will never stay here again. Rachelle Gray, Owner at Hampton Inn San Diego/Del Mar, responded to this review Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations. Due to the high occupancy of the holiday weekend, we unfortunately did not have availability for a two-bed room at the time of check-in, despite our team’s efforts to accommodate requests whenever possible.We also want to acknowledge your concerns regarding the interaction at the Front Desk. While we understand that travel situations can be frustrating, we do expect respectful communication between guests and staff at all times, and aggressive or yelling behavior is not acceptable. That said, we are sorry that Emma did not provide the level of hospitality and service that you should expect from our hotel, and we will be addressing the matter internally with her.We appreciate your feedback, as it helps us improve the guest experience moving forward.

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