Harrah's Resort Southern California

Recent Reviews: 14096

• User:Craig R

  Trip type: Couples

  Meh

  06 Jun 2026

  We decided to book date night around the Jim Gaffigan show. Room rates were about triple of normal for the show. We wanted to make it easy and fun, so we booked. Made a reservation for the signature dining experience. Check in is at 4pm, we arrived at 3pm. We grabbed pool passes and headed there to kill time. Unfortunately, no lounges available. By 6pm our room still wasn’t ready. At close to triple normal rate this wasn’t the experience we were paying for. After 6pm, with the show starting at 7pm we waited on line to see if we could check in. Immediately the Harrahs employee told us, I’m just going to put you in what’s available. We were given keys to our room in the dated west tower. When we arrived, it was apparent whoever just checked out had left the pool. The furniture was wet, rugs wet, bench in front of bed wet. Not even wiped dry by cleaning crew. The room was dated and worn and not representative of the rate we paid. The wet rugs and furniture, the fixtures dated and dusty, the chair was worn and possibly blood stained and sliding glass doors were very dirty. We didn’t have time to complain, we barely got in our room with time to get changed to get the show on time. The facility doesn’t have a dedicated theater, it was more of event hall suited to act as theatre. The floor was flat, not tiered and when seated difficult to see the stage with a person in front of you. They have projection screens where you can better view the live show, but that’s basically the same experience as watching it as you would at home. Despite have reservations, the signature dining had a long wait. The service and food was overpriced and just so so. Overall, Jim was funny but a one k overnight date night should have been a much better experience. Im surprised Harrah’s puts their name on this place. Very much a pig with lipstick experience. When I turned on the TV it was bragging about their 700 plus million annual revenues. No wonder.

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• User:Katie G

  Trip type: Solo travel

  My machine playing wasn’t as good as it usually is here. I ate at the Cafe and it was great! All the staff I worked wit

  03 Jun 2026

  I come here to rest and relax, play, and enjoy your great food.

• User:kaj20

  Trip type: Family

  Always fun

  01 Jun 2026

  We stayed overnight at Harrah's. It's a nice property, and we always have a good time there. All the employees are friendly and helpful. Robert was great at check-in.

• User:ericanQ8323IL

  Trip type: Friends getaway

  Extremely Disappointed with My Stay – Unacceptable Service Failures Throughout My Visit- this is a fleabag hotel

  30 May 2026

  If I could put a negative star, I would.I am writing to express my extreme disappointment, frustration, and outrage regarding my recent stay at Harrah’s Rincon. I have worked in the luxury hotel industry for over a decade and have also spent more than a decade in senior group sales, including with Hilton, LXR Hotels & Resorts, Curio Collection, Hyatt, The Unbound Collection, and currently HEI Hotels & Resorts. Because of my extensive professional background, I understand hotel operations, service standards, guest recovery, and the level of accountability expected when service failures occur. What I experienced during this stay was, without question, one of the worst hotel experiences of my life and far below what should be acceptable at any Caesars property.Furthermore, based on the numerous service failures and the fact that the hotel did not provide the amenities, services, or overall experience that were advertised, I intend to dispute the charges associated with this stay with my bank. I do not believe I received the product or services that were represented when I booked my reservation. Quite frankly, my experience left me feeling as though this property operates as a complete scam. Given the extent of my disappointment and the lack of accountability demonstrated throughout my stay, I can confidently say that I will never return to this hotel again.Upon arriving at Room 6026, my friend and I were immediately met with a strong unpleasant odor in the room. There was no bottled water provided, and the water coming from the shower, bathtub, and sink was noticeably cloudy. This was not the level of cleanliness or quality I expected from a resort of this caliber. As someone who has spent the past decade in senior group sales representing leading hospitality brands, I know firsthand how important first impressions and room quality are to the overall guest experience. Unfortunately, the issues began immediately upon arrival and only continued to escalate throughout my stay.Later that evening, we dined at Hell’s Kitchen. I ordered a Caesar salad because I was not feeling well and was not particularly hungry. The salad was extremely dry, lacked proper dressing, and was frankly inedible. The lettuce also appeared to be well past its prime and pretty much expired. I barely touched it, yet I was charged approximately $25 for a dish that failed even the most basic expectations.The evening became even more frustrating when I attempted to order food delivery to my room. I scanned the QR code provided and attempted to text the number listed. The text message bounced back and did not work. I then attempted to order directly through the system, only to be met with various restrictions and error messages that prevented me from placing an order altogether.At one point, I simply wanted a can of Sprite. The ordering platform indicated canned beverages were only available during extremely limited hours, which made no sense. When I contacted the Front Desk seeking assistance, I was told there was nothing they could do. When I requested a manager, I was informed that a manager would simply tell me the same thing and that I should email the hotel instead. That response was dismissive, unhelpful, and completely unacceptable.To make matters worse, I eventually went downstairs looking for a simple canned soda and discovered there was nowhere in the hotel where I could purchase one. Even the vending machines were not functioning properly, I went to four different levels to try and order a can of soda at a vending machine. Not one of them worked. When I went into the Emporium to try and find it nothing was there besides Celsius. When asking the sales person, she said go across the street to the gas station.On Saturday, my group rented a pool cabana for approximately $1,000. Despite paying a premium price, our beverage order took over an hour and a half to arrive. Waiting ninety minutes for drinks at a cabana is unacceptable by any hospitality standard. Had any of my clients experienced this level of service at a hotel I represented, I would have been mortified.The final straw occurred during checkout. Because I had several heavy items, I called the Front Desk and requested a bell cart. When I asked for an estimated arrival time, I was told there was no ETA and that it could take 30 to 45 minutes. Meanwhile, I could physically see multiple bell carts sitting near the front entrance. When I expressed my frustration and called back, the Front Desk associate answered and immediately hung up on me. I called again and was hung up on a second time. There is absolutely no excuse for a hotel employee hanging up on a guest repeatedly.Throughout this stay, I encountered failure after failure:• Poor room condition upon arrival• No bottled water in the room• Cloudy water from multiple fixtures• Poor food quality at Hell’s Kitchen, including a Caesar salad made with lettuce that appeared expired• Broken room-service ordering system• Unhelpful and dismissive Front Desk staff• Non-functioning vending options• Excessive wait times for cabana service despite significant spending• Being hung up on by Front Desk staff during checkoutI am genuinely shocked that a property operating under the Caesars brand would allow service standards to deteriorate to this level. I have stayed in budget roadside motels that provided better customer service, responsiveness, and hospitality than what I experienced during this visit.At no point did I feel valued as a guest. Instead, I felt ignored, inconvenienced, and repeatedly dismissed. This was not a minor service lapse—it was a consistent pattern of failures across multiple departments throughout the entirety of my stay.I would appreciate a response from management explaining how these issues will be addressed and what corrective action will be taken regarding the service failures I experienced.I have never left a hotel feeling this disappointed, frustrated, and disgusted by the overall guest experience.You couldn’t pay me money to ever go to this hotel again.

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• User:128endlesss

  Trip type: Couples

  Quick overnight stay

  29 May 2026

  Super clean rooms. Comfy beds. Nice casino and reasonably priced drinks.