Heritage Inn & Suites

Recent Reviews: 18

• User:Getaway32422907868

  Trip type: Couples

  Terrible

  17 May 2025

  Terrible ,there was blood on curtains and on towels . When we told them they said we were lying .Wanted us to pay extra for late check out when on website it said it was included . Told us to leave and don’t come back after we complained . Homeless man yelling at 4am

• User:Curious22286075426

  Trip type: Friends getaway

  Awful place

  28 Apr 2024

  It was awful. Homeless people outside our room yelling. We saw a review that people were breaking in. Talked to the person upfront at the desk and was promised a full refund. Yet we never received the refund money, and couldn’t get in contact with the hotel. Awful experience

• User:Raymond F

  Trip type: Solo travel

  Passport returned, leaved outside

  05 Aug 2023

  Why was this safe comfort motel put after TAIWANCAME SOUTH THE BOARDERWITH PASSPORTENTRAPPMENT OF SOUTH MAN GONE TAIWAN ?? Ghost rayMadera California outside gave no house and aloneAllow the son prove , honor

• User:cmX3430UK

  Trip type: Solo travel

  Avoid at all costs

  05 May 2022

  This motel is disgusting . Pictures make it seem clean. No. Gross everything. The people that stay there camp out in their cars. I honestly felt they were gonna try to break in to my car. I was getting out of my car one night, and a bunch of transients started to gang up. And they were walking towards me. Had I not showed them a flicker of my taser, I think they were going to jump me. Then a rape crime happened right outside of my room door. It was horrifying. I felt like I was In a horror movie at all times there. Unless you’re into horror , dirt, and getting beat up, don’t stay there. I may be saving your life with my advice.

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• User:amerifrog

  Trip type:

  Urine & feces & liars OH MY!!

  22 Nov 2019

  I'll keep this on point because after what I've experienced with booking.com, OYO Hotels and "Hotel Corona", I want to make sure they're exposed for who they really are: scam artists and cheats. They'll charge your card the day before (10/25/19) and require a $100 cash deposit, but when you cancel due to the smell of urine and finding what appears to be mice feces on the sheets and pillows, you get this: "Yes, that's right. You'll receive a refund in 7 to 10 days." There's a sign at the front desk stating you have 10 minutes to look over the room and if not satisfied to let the clerk know in order to change rooms or get refunded the deposit. Property gave me back my $100 and handed me a check-out receipt dated the next day (10/27/19). Told me that to get my refund I have to call booking.com (LIE!) Booking.com sent me an email stating I canceled the room and would not be charged the cancellation fee as informed by OYO Hotels, which is the price of the room ($112.20). So I called on the 11th day, talked to a girl in India (Baaangaaaaaaaaaaaaaalorrre!!) who now tells me 21 days. In the meantime, booking.com is worthless for any help because they just act as a liaison. OYO then writes asking for my bank info, that it's required to process the refund:Booking Id: Account number to refund into:Name of the account holder:Name of the Bank:SWIFT code:IBAN:Sort code:Routing no.:Refund amount:Contacted my credit union to start fraud investigation and get charges to my card reversed. Received "refund" (my CU credited me) 2 days later. NOW, as of 11/21/2019, my CU informs me that OYO Hotels is refusing to pay them, that I checked out of the room! Whaaaaaaaaaaaaaaaaaaat??!!My CU sent me a letter to sign, countering OYO's claim, that copies of emails show the room was canceled and that a refund was promised. Moral of this story?STAY AWAY FROM THIS INDIAN BASED COMPANY UNLESS YOU LIKE THE SMELL OF URINE AND SLEEPING WITH MICE FECES!! (And of course fighting like mad for your promised refund). PS: My CU's anti-fraud dept sent me a text message early on 10/25/19 asking if the charge by OYO Hotels was legit. I said it wasn't because I didn't recognize the name. I then called and confirmed that OYO Hotels was in fact "Hotel Corona Hwy 91" once I saw the amount to be charged. YO! OYO! STOP USING THE OLD NAME ONLINE FOR YOUR CRAPPY PROPERTY!!

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