Quality Inn

Recent Reviews: 112

• User:John S

  Trip type: Business

  Plesant stay, would stay again.

  13 Sept 2024

  I was here for business, stayed two weeks. Absolutely no issues. Room was very nice. I think they recently redid a lot of things here. There is a pool which I did not use but did see kids using. It's an outside hallway place but it does have an elevator. Housekeeping was daily and the room I was in had the best shower of any hotel or motel I have stayed at in California in years. Parking can be a little tight but street parking is available. Although it is on a main street through Chula Vista, it is remarkably quiet at night. Breakfast is good.

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• User:kevone332

  Trip type: Friends getaway

  Don't go there it is.............Run.......Not worth it

  19 Jul 2024

  The worst stay ever. we got to the hotel. Went to check in at 3pm and was told that my reservation was canceled. had to rebook a reservation that i had for 484 and had to pay $794.82. We had a few friend over for a drink and was asked to leave the following day. We were told that the front desk agent did not feel safe. They called the cops and had us removed. Literally the worst experience I've ever had at any hotel. I would never recommend that anyone stay here. The breakfast was also terrible. dry and burnt. waiting on the General manger to give me a call to let me know how I made them unsafe and why there were NINE (9) cops called to remove me from a room we paid for. Akshay Aswani, General Manager at SureStay Plus By Best Western Chula Vista West, responded to this review Dear Kevone,Thank you for letting us know about this concern of yours. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our reviews reflect the true image of our property and services. However, It is important to clarify that our primary commitment is to maintain a peaceful and hospitable environment for all our guests.Our representatives are welcoming and happy to help with any situation, whenever a guest requests. Should you have requested it, our staff would have definitely accommodated your requests right away.The Check In-time begins at 3:00pm, and early check-ins are subject to availability, due to peak summer time and San Diego being a tourist destination, early check-ins are unfortunately unavailable at this time. Forcing our staff and creating chaos in the lobby is not acceptable.Usage of intentionally blocking hotel room inventory by using a fraudulent credit card is a misdemeanor and against the hotel policies. Your reservation was flagged and marked as invalid by the website you booked it from because of such an event. Causing a ruckus and preventing other guests from staying is not something we appreciate as an aftermath.Calling other guests who are staying at the hotel who are complete strangers to your room without any context resulted in multiple complaints against your behavior and it's an unusual activity that is not in accordance with the hotel policies, further complicating our efforts to uphold a tranquil atmosphere. Moreover, inviting people to your room after the regular visiting hours without informing us is against the hotel policies and no exception can me made when there are multiple violations, We still allowed you to peacefully stay and although the stay amount is non-refundable according to the website policies you booked from, we still went ahead and refunded the remaining few days to make your stay pleasant. Despite these challenges, we made efforts to accommodate your stay in a manner that aligns with our commitment to guest satisfaction. We understand your dissatisfaction, however, we must stress that actions or statements perceived as threatening to our staff or guests cannot be tolerated. Our policies are in place to ensure the safety and comfort of all who visit our establishment. When you were informed about the hotel policies, your reaction with violent behavior was perceived as threatening to our peaceful staff. Upon your own admission, your explanations were insufficient to prove your innocence to the police because of validity and soundness to take such an action against you.We serve only the finest and best-in-class Full hot breakfast everyday with the following options:Scrambled Eggs, Sausages, Oatmeal, 7 oz Burrito, 5 oz Yogurt, Danish Bread/Pastry/Muffins, Bagels, Regular White bread, Whole wheat and grains bread, Whole milk, and Reduced fat Milk, Applesauce, Cream-cheese, Butter, Fruit & nut oats granola Bar, Mixed Fruit Juice,Orange Juice,Apple juice, Apples, Oranges, Assorted Tea, Decaf and Regular finest Arabica Coffee.We apologize that a breakfast of this substance was insufficient to bring you satisfaction.Thank you for choosing to stay with the SureStay Plus Hotel by Best Western Chula Vista West.Sincerely, Management.

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• User:marchandm10

  Trip type:

  Do not stay here!

  05 Jul 2024

  The people are rude. 200 a night got us a 3pm check in time (the guy at the counter said he would charge me extra for early check in when we arrived at 1:30pm. The breakfast was Dried out powdered eggs, burned sausage, expired yogurt... housekeeping started pounding on our door at 10:30 am insisting that we "leave now" despite the 11am checkout time. Akshay Aswani, General Manager at SureStay Plus By Best Western Chula Vista West, responded to this review Dear Mike Marchand,Thank you for completing the survey regarding your recent stay at our property.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.On behalf of our entire team, I would like to apologize for not exceeding your expectations. You came to the lobby to check-in at 12pm, yet the front desk agent checked-in for free by waiving your early check in fee. The check-in time is at 3 pm which is clearly written on your confirmation letter, but you were inconsiderate why the check-in time should be 3 pm!!! Additionally, on your reservation you deliberately placed guest information 1 adult & 2 children, but while check-in there were 3 adults & 2 children. Hotel still gave you a free upgrade with a pull out sofa bed suite room with 2 queen beds. Finally, you also checked out late at 12:30pm. After getting free early check-in at 12 pm, adding 2 extra adults for free, getting a free upgrade with a suite room & finally getting a late checkout for free we seem to have failed to satisfy your requests. We still apologize to you after providing all of these extra facilities for free. For educational purposes we would also like to inform you that your assessment about the eggs being powered is violently incorrect. We provide scrambled whole eggs and well-cooked sausages and fresh yogurt!I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Management

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• User:Margo V

  Trip type:

  Common Courtesy should not be out of fashion

  09 Jun 2024

  Courtesy should be standard from a service industry business. Not at this hotel. We were denied checking in 45 minutes early. I understand this if there is not a room available but they actually have a sign, which I saw later, printed that says no early check in. They are not accommodating anyone. Breakfast is until 9 am on a Saturday. First it is the weekend and second we are on vacation and third they did not inform us of this upon check in. We fortunately made it to breakfast before 9 am. At 9:02 we were kicked out of the dining area, although we had not completed our breakfast and were in the process of eating, and told we would need to eat in our room so they could mop. No information about check out, pool times, breakfast time or anything else was provided at check in. I was informed that I could have "visitors" from 9 am to 9 pm. If I wanted visitors in their own car outside of "visiting hours" I would need to pay $20 for a parking permit for them. My credit card was charged $100 OVER what the room was for and in addition a separate deposit charge of $100 was charged to my card. NEVER AGAIN. Best Western is usually much better than this. Not at this hotel. Akshay Aswani, General Manager at SureStay Plus By Best Western Chula Vista West, responded to this review It’s disheartening to hear about experiences like this. This should have been a relaxing and effortless getaway—I regret that was not the case. I hope you can accept my sincerest apologies for the inconvenience encountered during your stay. I completely understand your disappointment and would feel the same way in your position. I appreciate your feedback as we constantly work on improving the guest experience. I hope one day you can find it in your heart to return and allow us a second chance.

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• User:nybelton

  Trip type:

  Clean and comfortable

  09 Jun 2024

  Came from Louisiana to San Diego for my granddaughter’s graduation. Stayed 9 days, my room was very clean and comfortable. Center-ally located depending on what you want to do