Bay Bridge Inn

Recent Reviews: 309

• User:BethUhhKnee

  Trip type: Solo travel

  This place has seen better days

  08 Feb 2026

  First off, this place is a great location. Was working Super Bowl Experience for a couple days at Moscone Center South. Traffic in the area was horrendous. Being able to park at Bay Bridge Inn for free and walk the 4-5 blocks was super convenient.I really wanted to like this place, but couldn't get over the musty/smoky smell in the office and room 106. At first glance, the rooms match the pictures, but taking a closer look there were broken lampshades, no swing lock/bar chain on door, sloppy caulking in the bathroom, broken closet bar holder bracket, broken window shutters, etc.Since this trip was primarily to work, I was looking for a clean and safe stay. Do not need all the bells and whistles, but the room did not feel clean. I think the housekeeping staff is doing there best with what they're being given. Not sure if the smell was in the carpet or the furniture, but had to open the windows and air out the room during the day. Would not recommend if you're sensitive to odors, allergens or cigarette smoke. If that's not an issue than this may work for you.All staff was friendly and helpful. This place has seen better days and has so much potential. Guest Satisfaction Team, Owner at Bay Bridge Inn, responded to this review Dear Beth,Thank you for your detailed feedback. We’re glad to hear you found our location convenient and our staff friendly and helpful. We apologize for the issues you encountered in your room, including cleanliness concerns, maintenance items, and unpleasant odors. Your comments have been noted and will be reviewed with our housekeeping and maintenance teams to address these matters. We appreciate your input and hope to improve the experience for future guests.Sincerely,Bay Bridge Inn Management

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• User:931kenc

  Trip type: Business

  First choice for business stay.

  21 Aug 2024

  The managers work really hard to create a clean, quiet and safe place to stay. Centrally located. The rooms are small, but I had everything I needed, including a mini-frig and microwave. Super friendly and helpful staff. This will now be my first choice when on business in the Bay Area. Guest Satisfaction Team, Owner at Bay Bridge Inn, responded to this review Dear Guest,Thank you for your fantastic review!  We're delighted to be your first choice for business stays and appreciate your kind words about our hardworking team.  It’s great to hear that you found our location convenient and our amenities helpful.  We look forward to welcoming you back on your next trip to the Bay Area!Thank You,Bay Bridge Inn Management

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• User:LoneStranger2U

  Trip type: Friends getaway

  Awful manager

  14 Aug 2023

  The hotel itself isn’t bad. It’s a good value for the money. Most of the staff is very friendly and welcoming. But there is one younger guy, whom I was told is the manager, that is truly awful. I had a specific issue and this “manager” couldn’t have cared less. He was condescending, rude and totally lacked any sense of what customer service is. I was basically told if I didn’t like it I could go somewhere else. This hasn’t been my only instance with him. I’ve stayed at the hotel several times and he either hates his job or is truly oblivious to what it means to work in the hospitality industry. If I were the owner of this hotel I would seriously consider firing him or make him take intensive classes on customer service because in my opinion he is hurting the hotel with his uncaring attitude Bay Bridge Inn, General Manager at Bay Bridge Inn, responded to this review Thank you for leaving a review. We're pleased to hear that our staff was friendly and helpful. We're very sorry to learn about your negative experience with the manager. This is not reflective of our standards, and we will address this matter promptly. Your satisfactory is important to us, and we hope you give us another chance to provide you a better experience.

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• User:Regina L

  Trip type: Solo travel

  Weak wifi, but otherwise a good, clean hotel for the price - I would stay there again

  11 Aug 2023

  It's not a luxury hotel, but it's a fairly priced and affordable hotel that's clean with a professional staff. I wouldn't say the staff is warm and friendly, but they are professional and responsible. My biggest complaint is that the wifi is weak. Thankfully, they let me move rooms to be closer to the main wifi router, but even after moving, the wifi was still too weak for a Zoom call. Thus, I had to do a Zoom call standing up for an hour in a corner of the small lobby, where the wifi was strongest. The parking lot is small with only a few parking spaces; after parking my car, I took Uber/Lyft around town to avoid losing my parking space. The TV in my room was unplugged from the cable/DirecTV - I'm guessing the previous guest unplugged the TV to plug in an Apple TV, Roku, XBox, etc. - but the front desk clerk happily reconnected the TV for me. I believe the hotel uses cheap mattresses, but I was able to sleep fine. The bathrooms are small but sufficient and clean. I would stay here again if I'm looking for a bargain in San Francisco. If you like to be really warm at night, bring an extra blanket! Bay Bridge Inn, General Manager at Bay Bridge Inn, responded to this review Good afternoon, thank you for your detailed review and for staying with us. We're glad you found our hotel clean, affordable, and our staff professional. We're truly sorry for the inconvenience the wi-fi has caused you during your stay with us. I'm pleased to inform you that we've since upgraded our Wi-Fi for better connectivity throughout the hotel. We hope to welcome you back soon.

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• User:straav

  Trip type:

  poor service and dirty

  27 Jun 2022

  So the room was poorly kept and dirty, the photos show the stained nature of the floors and the lack luster cleaning that was happening. There was other minor damage around the room.Normally I would take these concerns to the front desk for help, but the service at checkin was so poor that I didn't feel it was worth the time.We arrived early to see if we could checkin early and were told 3pm, fair as normally you need to clean rooms between checkins. We could see the cleaning cart on the second floor and that made sense. Came back at 2:30 to see if we could checkin (the cart was on the lower floor and one door from being done) and was told no 3pm. they said it was for cleaning (even though they had already done the room we would be assigned) and offered they might be able to allow us at 2:45... Bay Bridge Inn, General Manager at Bay Bridge Inn, responded to this review Thank you for the feedback. We apologize for your check-in experience. Our standard check-in time is 3 PM to ensure rooms are well-prepared. Arriving earlier might not always guarantee early check-in. We value your comment and will work on improving our services. Please contact us directly when you encounter any issues with the room.

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