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Best Western Plus Grosvenor Airport Hotel

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Best Western Plus Grosvenor Airport Hotel

locationSan Francisco Airport, San Francisco Area - CA

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About Best Western Plus Grosvenor Airport HotelAbout Best Western Plus Grosvenor Airport Hotel

Location

This hotel warmly welcomes guests in San Francisco.

Facility

The hotel has a lift and features 206 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park (for a fee). Further services and facilities include a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. The outdoor pool complex provides invigorating refreshment. Comfortable sun loungers are available on the sun terrace. There are many ways to relax or stay active at the hotel, including a gym and aerobics.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals. Alcoholic beverages are available.

Amenities at Best Western Plus Grosvenor Airport Hotel Amenities at Best Western Plus Grosvenor Airport Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Gym

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

17.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1038

Very Good

979

Average

396

Poor

143

Terrible

110

Recent Reviews: 2666

  • User:Tourist07360224786

    Trip type: Family

    Excellent run hotel

    rating29 Mar 2026

    This is a an excellent run hotel by the airport. We stay often for 7 or more days while taking care of family in the city. Having a car and knowing the traffic flow in and out of SF, makes it a great base. All areas of the hotel are well run from the check in desk and customer services to breakfast quality and service, room service, maintenance and cleanliness. Even the small gym is well kept. It can be a little noisy on the street but the trade off of the experienced customer services and the location near the airport make it a great airport hotel.

  • User:guysteve

    Trip type: Solo travel

    Overnight Stay

    rating30 Dec 2025

    I have stayed at this hotel several times overnight before a cruise. Airport shuttle was on time & there was a decent breakfast buffet. Room was clean & I had no issues. I met my needs for the night. David Huddleston, Other at Best Western Plus Grosvenor Airport Hotel, responded to this review Thank you for your feedback.

  • User:katy-lied

    Trip type: Couples

    2nd and last time to stay here

    rating18 Dec 2025

    Very disappointed. Long wait for shuttle at SFO, long lines to check in and only 2 staff members working. I had a requested a quiet room but was given a room on the 8th floor directly opposite the elevators, ice and vending machines. The elevator made a revving sound every few minutes and sleep would have been impossible.I asked at Reception to change rooms which was handled professionally however, the 2nd room was freezing - heating didn't work and I had to request additional blankets. In-house phone didn't work so had to traipse back down to Reception.Breakfast was plentiful and filling, but the coffee machine was out of order on both mornings and staff just shrugged their shoulders. The breakfast room was a free for all - children running around with no supervision - children also running up and down corridors late a night, screeching and screaming.Front desk staff whilst professional, didn't really engage with their guests, giving a standoffish impression. I understand it was a holiday weekend but the noise levels were unbearable. I wouldn't return. David Huddleston, Other at Best Western Plus Grosvenor Airport Hotel, responded to this review Thank you for your feedback and comments regarding your stay with us.

  • User:mormor28

    Trip type: Friends getaway

    The hotel should say “Limited Shuttle Service”

    rating13 Nov 2025

    The hotel is close to the airport, and we were able to take the 5 a.m. shuttle to the airport. The shuttle driver was helpful, kind, and on time. However, there is no breakfast, only coffee offered at that hour. Also, upon returning from our 18 hour flight, we learned that the shuttle does not offer rides during the afternoon. I had to uber to the hotel, pick up my car (@$10/day), and drive back to the airport to pick up my fellow passengers. NOT convenient. Be warned if you are planning to park your car at the hotel while on vacation; if your flight returns in the afternoon you will not have “free” shuttle service. David Huddleston, Other at Best Western Plus Grosvenor Airport Hotel, responded to this review Thank you for your feedback. Sorry to hear of the shuttle hours confusion. Shuttle does run every 45 minutes from 5am-1145am, and 5pm-1145pm. The hours our listed on the website and confirmation page.

  • User:lazybayli

    Trip type: Friends getaway

    Not a good airport hotel

    rating24 Oct 2025

    Stained sheets and missing soap/shampoo in both rooms (different reservations and different floors). Airport shuttle does not run for FIVE hours in the middle of the day, so we had to Uber since our flight arrived at 3pm.Obviously understaffed.Air conditioner was loud but worked well. Shower had good water pressure. Average breakfast. David Huddleston, Other at Best Western Plus Grosvenor Airport Hotel, responded to this review Thank you for your feedback. Sorry to hear of the missing shampoo/soap in the guest room. This has been addressed with the housekeeping department. The shuttle schedule is limited. The shuttle runs every 45 minutes from 5am-1145am, and 5pm-1145pm. This is noted on the website, and confirmation. Sorry to hear you feel the complimentary buffet breakfast, with items that include, eggs, breakfast meat, potatoes, waffles, breads, danish, muffins, fruits, yogurt, Cereal, oatmeal, juices, teas, coffee, and specialty coffee, is average.

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