El Capitan Hotel

Recent Reviews: 94

• User:900eunicec

  Trip type: Couples

  This place seems like the perfect hideaway for El Chapo. Run away!

  21 Jun 2022

  Horrible place that looks like a jail, loud music, people outside with open windows. Full of graffiti and surrounded by homeless. Nothing against them, but definitely not the ideal place to go on a romantic retreat! GuestXperience Team, Other at El Capitan Hotel, responded to this review Dear Guest, we are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were suitable for you and close to your expectations. We are incredibly sorry for your troubles, as customer service is of utmost importance to us. We sincerely apologize for the loud noise disturbance you mentioned as well. We must let you know that it pains us that our guest did not have a good time staying with us. Providing relaxing accommodations and pleasant services is what we're all about, and your dissatisfaction with choosing our hotel for a romantic retreat is heartbreaking. However, we assure you that we will look into our facilities and service, take the necessary measures and make the right changes to prioritize our guests' satisfaction and comfort. We regret that your visit to our hotel was not fruitful as we wished it would be, and we apologize from the bottom of our hearts, hoping that you would kindly accept it. We understand that these instances have prompted you not to revisit our hotel, but we kindly request you to give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Kind regards,Customer Care Team

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• User:snwbr12

  Trip type:

  COMPLETELY UNHYGIENIC!!!!

  13 Sept 2019

  WORST.EXPERIENCE.EVER! Do not make the same mistake as I did booking this place. It was completely unsanitary, it smells like cat piss and there are bugs biting you in the bed. People is unhygienic (yes, there are people living here!) and the bathroom and tube were awfully dirty and stinky. PLEASE, DO NOT BOOK THIS DUMP!!! GuestXperienceTeam, Guest Relations Manager at El Capitan Hotel, responded to this review Dear Guest, Thank you for your feedback. Your stay does not sound like the type of stay that we generally provide for our guests, we apologize for all of the issues that you had during your time here. We will review your comments in detail as a team, and we see what changes that we can make in terms of both improving our property and training our staff, to improve our future guests' experiences. Thank you again for your comments, we really appreciate them. Kind regards,Customer Care Team

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• User:sbeusch13

  Trip type: Couples

  El capitan

  05 Aug 2018

  Although we didn't stay here the hotel was nice enough to cancel and refund our non refundable reservation.This hotel wasn't what we wanted once we saw it. It was not in the area we wanted to be in. Thanks El Capitan GuestXperienceTeam, Guest Relations Manager at El Capitan Hotel, responded to this review Dear guest, Thank you for your feedback. We hope you will have an opportunity to stay with us in the future. Kind regards,Customer Care Team

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• User:enm-96

  Trip type:

  Don’t recommend

  19 Jul 2018

  We stayed here as we were travelling around America and needed to budget on cheaper hotels, most of the hotels in SF are not cheap, especially for our budget so we found this place and just thought, whatever it’s just a place to stay. It smelt bad, the bath had paint coming off it and stains, didn’t look like anything had been cleaned hence the cob webs in the corners. we didn’t have a proper curtain it was just hanging by a wire! Also our room was facing the street so at night it got loud with people hanging about and the window didn’t fully close. Honestly this hotel needs a revamp, felt so uneasy staying here! I understand it was a cheap stay but would of rather paid abit more to stay in a better place, I wouldn’t even call this a hotel. GuestXperienceTeam, Guest Relations Manager at El Capitan Hotel, responded to this review Dear enm-96, thank you very much for booking your stay with us. We try very hard to make our guests stay as pleasant as possible, and it is always a disappointment when we learn one of them has left with a less than the first-rate experience. Your room does not sound like it was made up to our usual standards and I apologize profusely for this. We are sorry that we were unable to meet your expectations. Your feedback will definitely help us improve in the future. We hope that you would give us another opportunity in the future to prove our hospitality.Kind regards,Customer Care Team

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• User:Vanesaa B

  Trip type: Family

  Do not rent a room here !!!!!

  13 Jul 2018

  There is no elevator it smells terrible and the "shared bathrooms" are disgusting the bathtubs need to be replaced. While I was there the hotel was being sprayed for pests this place doesn't deserve half a star GuestXperienceTeam, Guest Relations Manager at El Capitan Hotel, responded to this review Dear Vanesaa, thank you very much for booking your stay with us. We try very hard to make our guests stay as pleasant as possible, and it is always a disappointment when we learn one of them has left with a less than the first-rate experience. Your room does not sound like it was made up to our usual standards and I apologize profusely for this. We are sorry that we were unable to meet your expectations. Your feedback will definitely help us improve in the future. We hope that you would give us another opportunity in the future to prove our hospitality.Kind regards,Customer Care Team

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