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Grand Hyatt San Francisco

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Grand Hyatt San Francisco

locationUnion Square Area, San Francisco Area - CA

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About Grand Hyatt San FranciscoAbout Grand Hyatt San Francisco

Location

This hotel is located at the heart of San Francisco’s Union Square, within paces of Chinatown and a range of premier shopping venues.

Facility

660 rooms are located on 36 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a games console, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A shower and a bathtub are included the bathrooms. A hairdryer, bathrobes and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are many ways to relax or stay active at the hotel, including cycling/mountain biking, golf, windsurfing, a gym, aerobics and hiking.

Meals

Various dining options are available, including a dining room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Breakfast, lunch and dinner are available. Special meals, including diet meals, are also available. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Grand Hyatt San Francisco Amenities at Grand Hyatt San Francisco

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Windsurfing

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3358

Very Good

2258

Average

822

Poor

322

Terrible

262

Recent Reviews: 7022

  • User:Cynthia M

    Trip type:

    Perfect location for city exploration

    rating07 Jun 2026

    Ideal location for exploring the city on foot as well as easily accessing other areas by vehicle.We reserved an executive suite plus adjoining room for our party of 5: two parents plus 3 young adult children. That set up gave us 3 full bathrooms, a king primary bedroom, a second bedroom with 2 beds, as well as a fairly spacious sitting area in between. With "big kids" it is so nice to have room for everyone to exist without feeling crowded. Our experience at this property was fantastic! Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square, responded to this review Cynthia M,Thank you for sharing such a wonderful review — we’re thrilled to hear your stay was fantastic. It’s great to know our ideal location made exploring the city easy, whether on foot or by car.Your setup with the executive suite plus adjoining room sounds like it worked perfectly for your family of five. We’re glad the combination of three full bathrooms, a king primary bedroom, a second bedroom with two beds, and a spacious sitting area gave everyone room to relax without feeling crowded — especially with “big kids” in the mix.Our team truly appreciates your kind words, and we hope to welcome you and your family back for another great stay.Tonia

  • User:Emmy N

    Trip type: Couples

    Yun Was Awesome

    rating03 Jun 2026

    We had a wonderful experience with Yun at the front desk of the Grand Hyatt San Francisco. She was incredibly friendly, easy to talk to, and went above and beyond to help us with our questions and arrangements. Her professionalism, warmth, and excellent customer service made a great first impression before our stay even began. Thanks to Yun’s help, we’re even more excited and looking forward to our stay at the Grand Hyatt this weekend. Thank you, Yun, for making us feel so welcome! Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square, responded to this review Dear 860emmyn,Thank you for sharing such a wonderful review. We are delighted to hear that your experience with Yun at the front desk made such a positive impression. Her friendliness, professionalism, and genuine care for our guests truly reflect the service we strive to provide, and it is heartwarming to know she helped make your arrival both welcoming and memorable. We will be sure to share your kind words with her, as they will mean a great deal.We are thrilled that her assistance has made you even more excited for your upcoming stay with us. We look forward to welcoming you this weekend and ensuring the rest of your visit is just as exceptional.Kind regards,Tonya

  • User:Sanjay1403

    Trip type: Family

    Excellent San Francisco Hotel

    rating21 May 2026

    We stayed here for 4 nights towards our last leg of US visit. To my surprise, it was bang opposite to Taj hotel where we had stayed the first time around. We had booked an executive suite so all that turned out to be nice. The staff was courteous and friendly and even their restaurant/lounge we tried was amazing. Nice clean property and cannot complain about the location. Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square, responded to this review Dear Sanjay1403,Thank you for your delightful review of our Grand Hyatt San Francisco Union Square! We are happy to hear that you enjoyed your stay with us, and our team will appreciate your kind words regarding their service! We hope to welcome you again soon!Warm regards,Jamie

  • User:Hye Sun C

    Trip type: Family

    To Ed Brandes

    rating19 May 2026

    I had the displeasure of interacting with a front desk employee named Ed Brandes during my stay. If you look at reviews on other sites, it seems other guests have had similar experiences with him as well.During check-in, he:1. Told us he initially thought we were Japanese because “all Asians look the same.”2. After we understandably did not laugh, told us to “smile” because we “didn’t understand his humor.”3. Said he was glad ICE was not there because we were international.We had prepaid for the room and, in hindsight, should have left immediately.During checkout, we witnessed another disturbing interaction. A guest who appeared to have limited English proficiency was struggling with the card reader, and Ed aggressively slammed the machine down in front of them. The guest still thanked him politely afterward. The behavior was shocking and completely inappropriate for someone working at the front desk. I have genuinely never experienced this level of unprofessionalism, hostility, and discriminatory behavior from hotel staff before. We will be formally reporting this incident. No guest should be subjected to racist remarks or intimidation while checking into a hotel. Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square, responded to this review Greetings hyesunc2026, Thank you for taking the time to share your experience regarding your stay at Grand Hyatt San Francisco.We are deeply concerned and sincerely apologize for the behavior you described. The comments and actions you encountered are completely unacceptable and do not reflect the values, standards, or level of respect we expect from our colleagues. Every guest deserves to feel welcomed, safe, and treated with dignity, and we regret that this was not your experience.We take matters like this extremely seriously, and your feedback has been escalated for immediate review by our leadership team. Please know that this type of conduct is not tolerated under any circumstances.We would truly appreciate the opportunity to connect with you directly to learn more about your experience and address your concerns appropriately. If you are willing, please contact us through our social media channels so we can follow up with you as soon as possible.Thank you again for bringing this to our attention.Best,

  • User:W9150CFmarkt

    Trip type:

    Nice, quiet space in the middle of The City.

    rating18 May 2026

    Nice hotel in a very busy part of San Francisco, just blocks away from Union Square. Nice oasis in the middle of the hustle and bustle. Clean rooms with a nice hotel bar and plenty of security in the lobby and in front. Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square, responded to this review Good evening,Thank you for your thoughtful feedback. We’re delighted to hear you enjoyed the peaceful atmosphere of our hotel while being so close to the energy of Union Square and the city. It’s wonderful to know you appreciated the clean accommodations, hotel bar, and the sense of comfort and security throughout your stay. We truly appreciate your kind comments and look forward to welcoming you back to Grand Hyatt San Francisco again soon!Warm regards,Monty

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