Greenwich Inn

Recent Reviews: 342

• User:Katyo1234

  Trip type: Business

  Great location, comfortable rooms, lovely owner/manager!

  25 Sept 2025

  I have booked clients here multiple times and they all have been very happy with the rooms. The manager/owner of the hotel is a delightful woman who is extremely accommodating and helpful. The location is terrific, and the owner goes out of her way to make her guests feel welcome. We will continue to use her motel far into the future for our clients and family!

• User:MaraB159

  Trip type: Couples

  Conformable stay

  17 May 2025

  Super close to the Chestnut St shops and buses to Golden Gate Bridge. Room was serviced daily with fresh towels.Note- the motel does not store luggage which caught us and another couple out when we checked in 1hr earlier. Managed to find a GNC supplement store 5min walk away that also holds luggage. Recommend not staying here if you cannot sleep firm mattresses and cannot sleep with street noise.

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• User:Omnia M

  Trip type: Family

  Very very very bad experience

  21 Oct 2024

  I had a terrible experience at this hotel. My sister was visiting me in the U.S., and I was staying with her when an employee locked us out of our room because one of the pillows was stained with hair oil. She demanded $50 just to unlock the door! We even offered to clean the pillows ourselves, but she refused. We have video evidence of how poorly we were treated.Additionally, I noticed that they don’t change the bed sheets during room service. I would not recommend this hotel based on my experience. Guest Experience Team, Owner at Greenwich Inn, responded to this review Dear Omnia M, thank you for taking the time to share your experience. We are genuinely sorry to hear about the distressing situation you encountered during your stay at our hotel. It is unacceptable that you and your sister were locked out of your room and faced such difficulties regarding the pillow and service. We pride ourselves on providing excellent customer service and ensuring our guests feel valued. Your feedback regarding the staff interaction and housekeeping practices is taken seriously and will be addressed with our team to prevent similar incidents in the future. We truly appreciate your input and hope you might consider giving us another chance to improve your experience.Warm regards,Customer Care Team

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• User:Alaa_199131

  Trip type: Family

  Terrible experience

  21 Oct 2024

  I had a very disappointing experience at Greenwich Inn Hotel. After a long day, I returned to my room only to find that my key had been changed without any prior notice. The reason? 2 dirty towels and one yellow pillow from my hair oil. The staff who claimed she is manager was incredibly rude about it, demanding a $50 fee at a late hour without any consideration for my situation. This lack of communication and respect is unacceptable. I won't be returning and wouldn't recommend this hotel to anyone Guest Experience Team, Owner at Greenwich Inn, responded to this review Dear guest, thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay at the Greenwich Inn Hotel. It is disappointing to hear about the inconvenience of having your room key changed without prior notice, as well as your interaction with our staff. We strive to provide clear communication and respectful service to all our guests, and it’s clear we fell short in your case. Your feedback regarding the handling of the situation will be reviewed with our team to ensure improvements are made. We appreciate your comments and hope you will consider giving us another chance in the future to provide the experience you deserve.Warm regards,Customer Care Team

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• User:brucel840

  Trip type: Couples

  Great Find !

  17 Sept 2024

  Very good value. Really friendly helpful service which was lovely.Well appointed room serviced daily. Clean and tidy. Complete with hot beverage machine fridge and microwave. Great location. Close to bus routes, bike hire etc.Rosie’s Cafe & Mel’s diner for breakfast one block. Lots of restaurants and shops 2 blocks. Easy walk to the Bay shore. Guest Experience Team, Owner at Greenwich Inn, responded to this review Dear Brucel840, thank you for your fantastic review! We're delighted you enjoyed the value, our friendly service, and the well-appointed, clean room with daily servicing. It’s great to hear you appreciated the hot beverage machine, fridge, and microwave, as well as our prime location near bus routes, bike hire, and local dining options like Rosie's Café and Mel's Diner. Being so close to the Bay shore is a bonus we're glad you took advantage of. We look forward to welcoming you back on your next visit!Warm regards,Customer Care Team

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