Holiday Inn Express & Suites San Francisco North

Recent Reviews: 765

• User:Carlos C

  Trip type: Friends getaway

  Rooms were extremely dated but clean.

  15 Jun 2026

  Location was good as it was close to the San Francisco Airport (7 minute drive).Parking was $25 a night, $15 would have been more appropriate if you ask me.Rooms were extremely dated but clean. Overall it was an okay hotel for a 1 night stay.

• User:Skylar M

  Trip type: Couples

  Good package deal! Be weary of charges.

  28 Feb 2026

  Location is nice. Hotel is clean and the park, sleep, fly option is great if you don’t want to park at the airport. The lady that checked me in, she was having a hard time finding my reservation. I made it online and paid $54 upfront so I had a remaining balance to pay when I arrived back from Hawaii. We parked in their garage. But once we got back, it was the same lady who helped me before we got back. She was having another issue with my reservation? She said it was booked and changed date for March when that wasn’t accurate. Now I have 2 pending charges on my account for $207 and $237? We called and she said that they’re pending and it would change once we checked out. Thankfully, I spoke with a different lady named Maria before we left and she pulled everything up and was extremely confused by what the original lady did. She printed my receipt and said she is so sorry and she would take it into her own hands to get the charges fixed. She said instead of it taking 7 business days, she’s going to try to expedite the process and call customer support for me. It was much appreciated. Thank you Maria! Guest Experience Team, Owner at Holiday Inn Express San Francisco-airport North By IHG, responded to this review Dear guest, Thank you for taking the time to share your experience. We are glad to know you appreciated our clean accommodations, convenient location near SFO, and the ease of our park, sleep, and fly option. We understand how important smooth check-in and billing are, and we are truly sorry that part of your experience caused confusion. It is reassuring to know that Maria was able to assist you promptly and with genuine care to resolve the issue. We appreciate your patience throughout the process and your recognition of the effort made to correct the situation. Your comments will be reviewed with our team to ensure consistency in service for future stays at Holiday Inn Express SFO North.Best Regards,Holiday Inn Express SFOCustomer Experience Team

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• User:ononlam

  Trip type: Family

  Suitcase stolen from shuttle. Smart driver helped recover it.

  24 Dec 2025

  I just checked into the hotel and I have already ran into several issues. Let's go through the pro's and con's.Pros:- The hotel honors IHG elite status. They provided a complimentary upgrade.- Hotel provides free breakfast to all guests (Note: I haven't tried it yet and don't think I will, so I can't comment on food quality. However, free breakfast from a Holiday Inn Express? Kudos!).- Hotel room seems to be quite clean. Another kudos.Cons:- This is a BIG CON. The complimentary shuttle service provided also serves other hotels. Since people get on and off the shuttle at different times, it is EXTREMELY EASY for thieves to take what they want (e.g. suitcases). It just happened to me where another family took my suitcase and left the shuttle before I did. Fortunately, the shuttle driver (I should have taken his name so that I can let the hotel know how good he is) realized a family might have taken too much and drove back to a hotel previously stopped by and let my wife search for that family at the hotel lobby... the driver deserves compliments but there is a big problem with this service. Anyone can lose their belongings while using this service.- Rooms don't have any USB ports. While it is quite common for IHG properties to provide fewer USB ports than customers need, this one provides none. Wow! Have we gone back to Stone Age?Since this is a layover, I just need to sleep well. Since I got my suitcase back, I should be able to sleep very well.I consider myself very lucky... but I am sure others will run into this same problem. IHG Service, Owner at Holiday Inn Express San Francisco-airport North By IHG, responded to this review Hello ononlam, Thank you for your recent stay at Holiday Inn Express San Francisco-airport North and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We strive to be the best Holiday Inn Express, but I'm sorry to learn about what happened. We take feedback seriously and I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps so it won't happen again. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Sincerely, Jenilyn J.Case ManagerIHG Hotels & Resorts Service

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• User:LD R

  Trip type: Couples

  Bad bad and worse

  26 Nov 2025

  We should have known to leave when we were checking in. It took forever and even though there were two people at the desk, only one could be bothered to check people in. The lady at the desk just sat and ignored everyone else in line. During check in.Get to the room and the outlets are janky. They don’t charge near the bed. No laundry bags. Paid up the ass for parking a stupid rental car because the airport shuttle doesn’t run early enough for early flights. TV is supposed to be DirectTV but keeps glitching. If you’re booked for this place and haven’t checked in, just cancel and go elsewhere. Seriously. Not worth the unlimited headaches. Guest Experience Team, Owner at Holiday Inn Express San Francisco-airport North By IHG, responded to this review Dear guest, we are truly sorry that this was your experience. We sincerely apologize for the initial frustration you felt during check-in. It is completely unacceptable that you felt the service was so slow and that one of our team members seemed less than attentive; we will absolutely address the staffing and hospitality protocols at the front desk immediately.We regret that you encountered issues with the functionality of your room's amenities and that the TV service was inconsistent. Our maintenance team is looking into these systems right away to ensure they are working perfectly for all guests. We understand your frustration with the parking fee, and we apologize that the airport shuttle schedule didn't align with your early flight needs. Given our desirable location, we offer safe and convenient on-site parking, and our rates are aligned with local standards and remain competitive for the area. We appreciate you sharing this crucial feedback, We'd love the opportunity to make things right and restore your faith in the Holiday Inn Express SFO North.Best Regards,Holiday Inn Express SFOCustomer Experience Team

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• User:MTV248

  Trip type: Couples

  Great stay prior to cruise trip

  10 Oct 2025

  The Good:Spacious room Jet tub in the suite Two bathroom suite Coffee maker, refrigerator and microwave in the room Free parking Airport shuttle EV chargers on the premises Free breakfast Hot tub and pool in the premises Business center ATM in the lobby The staff was very friendly and helpful. The staff did their best to get us checked in early since our flight came in ahead of schedule. The Bad:Nothing to report this time Guest Experience Team, Owner at Holiday Inn Express San Francisco-airport North By IHG, responded to this review Dear guest,Thank you for sharing such a wonderful review of your recent stay at Holiday Inn Express SFO North. It’s great to hear the spacious suite, jet tub, and dual bathrooms made your pre-cruise visit comfortable. We’re pleased you appreciated the convenience of in-room amenities, complimentary breakfast, free parking, and our airport shuttle service. Your mention of our friendly and helpful staff — especially their efforts to accommodate your early arrival — means a great deal to the team.We’re delighted your experience was seamless from start to finish and that every detail met expectations.Best Regards,Holiday Inn Express SFOCustomer Experience Team

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