Holiday Inn Express San Francisco Union Square

Recent Reviews: 301

• User:alchemista

  Trip type: Business

  Disappointing Stay — Far Below IHG Standards for the Price

  14 May 2026

  The room had several issues that made for an uncomfortable stay. The A/C was centrally controlled by the front desk, which left me unable to reach a comfortable temperature — likely why the window was already cracked open when I arrived. That open window also seems to be how a moth ended up in my room. Tattered shade when I closed it.The advertised free amenities were underwhelming; the shaving cream provided was a tiny, generic packet I wouldn't trust on my skin. Room condition also left something to be desired — there was a hair in the sink, and the windows did little to block outside noise.Overall, this stay didn't come close to the IHG standard I've come to expect. For the price charged, the quality simply wasn't there. I'd encourage the property to revisit both its upkeep and its amenity offerings before calling itself an IHG-caliber hotel. IHG Service, Owner at Holiday Inn Express San Francisco Union Square By IHG, responded to this review Hi alchemista,Thank you for staying at Holiday Inn Express San Francisco Union Square and sharing your experience. We truly appreciate your business with IHG® Hotels & Resorts.We aim to ensure your stay is both welcoming and comfortable by delivering exceptional service and top-quality accommodations. I apologize for not meeting your expectations. Your feedback is very important to us, and I’ve shared your comments with the hotel’s leadership team so they can review and make improvements where needed.We value your feedback and welcome the opportunity to serve you better in the future.Warm regards,Crisel V.Case ManagerIHG® Hotels & Resorts Service

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• User:Attkica

  Trip type: Friends getaway

  Great location

  03 Aug 2025

  Great location for exploring downtown San Francisco. Easy access to all mass transit. Close to restaurants and bars. Free breakfast for getting you going each morning. Very comfortable beds.

• User:Cookiemonster203

  Trip type: Solo travel

  Good location, comfortable stay

  17 Jul 2025

  Overall, this was a good stay. The location is very good for access to BART, MUNI Metro as well as historic street cars. The staff I dealt with with were polite and friendly. Check in and check out was efficient. The hotel was happy to hold on to a suitcase for a few hours on check out. The room was comfortable and spacious. The air conditioning was effective. There is a coffee machine and pods provided in the room. Coffee pods were replaced daily.The in room safe would not lock for the duration of the stay. This was despite drawing the attention of reception to this fact. Breakfast was included in the cost of the stay, and offered a good level of choice. However, a minor criticism is that the room where breakfast is a very small space and appears too small for the size of the hotel. On two of the five mornings that I had breakfast in the hotel I had to bring my breakfast back up in the elevator to my room, because there was simply no space left in the room to have breakfast. The windows of the hotel were very dirty throughout my five night stay and looked like they hadn't been cleaned in months. There is also a bar at street level under the hotel and this was, at times in the evening, a source of considerable noise.

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• User:Meltem G

  Trip type: Family

  A Pleasant Stay Near Union Square – Super Comfy Beds and Great Breakfast!

  30 Jun 2025

  We had a wonderful stay at this hotel. The beds were incredibly comfortable, and the location couldn’t have been better – it’s right next to Union Square and makes getting to all the main attractions really easy. Despite being in downtown, the hotel was surprisingly quiet, and we slept very well.We enjoyed the breakfast, which was quite sufficient and offered a nice variety. It was a buffet-style setup, and I especially loved the white egg veggie omelet. There were plenty of healthy options that fit my daily protein intake needs, which I really appreciated.Check-in and check-out were both very quick, and the staff were always friendly and welcoming. Our room was cleaned every day, with fresh sheets and towels provided daily.The only downsides were that the window was quite dirty, making it hard to enjoy the view outside, and the showerhead had low water pressure. It would be great if they could clean the windows more often and improve the water pressure in the shower.I’d definitely stay here again. It was excellent value for money!

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• User:Michael O

  Trip type: Family

  Very pleasant stay and great location in downtown San Francisco

  27 Jul 2024

  Very pleasant stay and excellent location in San Francisco. The rooms are comfortable, well insulated against outside sounds, and the breakfast is pretty good, at least according to expectations for Holiday Inn Express. As a European, I'd prefer a breakfast that generates less waste. In particular, metal silverware and reusable dishes are much more enjoyable than their disposable versions.The staff is friendly and helpful too.

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