Holiday Inn Golden Gateway

Recent Reviews: 2353

• User:Tourist26717159221

  Trip type: Couples

  Pretty cheap but for a reason

  02 Jun 2026

  The check in process and the lobby for the hotel was nice. I liked how there was a designated parking structure for guests. The view of San Francisco was pretty good. The room was very average. The elevator was extremely loud, I woke up multiple times during the night because the sound of the elevator shook the bed. General Manager, Guest Services / Front Office at Holiday Inn San Francisco-Golden Gateway by IHG, responded to this review Thank you for sharing your experience with us, Tourist26717159221. While you found the lobby and parking convenient and enjoyed the city views, we are sorry your room and the noise from the elevators disrupted your rest. Our engineering and Guest Relations teams will look into the elevator noise so we can work to improve comfort for future guests. We appreciate you taking the time to tell us about your stay.

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• User:alvinjr12

  Trip type: Business

  Erick is Best Manager

  03 May 2026

  Erick is the best hotel manager in the world. He is willing to go the extra mile for you!!! General Manager, Guest Services / Front Office at Holiday Inn San Francisco-Golden Gateway by IHG, responded to this review Hearing such kind words about Erick truly makes our day, Alvinjr12! It is wonderful to know that his dedication left such a lasting impression on your visit to Holiday Inn San Francisco Golden Gateway. Our team is fortunate to have someone who leads with such care, and we hope we can welcome you back soon for another great stay!

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• User:tharlinsmith

  Trip type: Family

  One of my SF go-to hotels

  28 Apr 2026

  I lived in San Francisco for 40 years and now I come back frequently for short visits. The Holiday Inn Golden Gateway is one of my go-to hotels.The hotel is a 25 story tower surrounded by 5 story buildings. If you are on a mid-to-upper floor the views can be amazing. You can ensure this by explicitly booking an upper floor corner room for a nominal upcharge. On my last two visits I had a panoramic view of the bay, Alcatraz, Coit Tower, the Transamerica Pyramid, Nob Hill, downtown, and the bay again.It's very centrally located, which is another way of saying it is equally far from most tourist attractions. But SF is the city that birthed Uber, Lyft, and Waymo, and you can quickly grab a ride and get to nearly anything interesting in 10-20 minutes. One exception is the cable car. There are two (remaining) cable car lines in SF. There's the one that all the tourists take that runs north-south and is crowded. Granted it is also more scenic than the one that runs east-west. But the latter starts right outside the Holiday Inn and goes all the way to The Embarcadero and the ferry building. The ferry building is now a large food and shops court. And if you want you can switch cable car lines at the top of Nob Hill where they cross.Now for my big complaint, which unfortunately can't be fixed and costs the review a star. The average SF high temperature in August is 70 degrees and in January it's 56. Nobody who lives in the city has air conditioning, you just throw open a window any time of year and get a nice ocean breeze. But not at the Holiday Inn - All windows are completely sealed shut and each room has its own loud HVAC unit (not sure about the V) that cycles between chilly and stuffy.Some people in this forum complain about having to pay for parking. That's so precious. In fact, this hotel has one of the lowest parking rates I've found. And it's a Really Good Garage. It's high security, you can come and go as you please, and it's integrated with the hotel on every floor so you don't have to go the bottom and then back up. At checkout time bring your bags right to your car and you're on your way. General Manager, Guest Services / Front Office at Holiday Inn San Francisco-Golden Gateway by IHG, responded to this review We truly appreciate you sharing both your loyalty and your detailed perspective, Tharlinsmith. It means a great deal that Holiday Inn San Francisco Golden Gateway remains one of your preferred places to stay when visiting the city. Your description of the panoramic views and the convenience of our location, especially the cable car line just outside, offers a wonderful sense of what it’s like to stay with us.We do wish your experience in your room with the sealed windows and HVAC unit had been more comfortable. Our engineering team is always working within building parameters to provide a pleasant environment, and we are sorry this aspect was disappointing to you. Thank you as well for highlighting the garage and its convenience—your practical tips will surely help future guests.We value your honest feedback and hope we can continue to be a welcoming stop on your trips back to San Francisco.

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• User:Veronica D

  Trip type: Family

  good value, Lousy Values

  30 Mar 2026

  I have stayed at this location previous times and have even recommended it to others because of its centralized location, value and amenities … but my last visit was subpar at best. The staff at the check-in desk were beyond unprofessional and disrespectful. After a large group of all white customers cut in front of me in line, I let the check-in staff know and she ignored me and moved to the other side of the desk to more easily assist the group who cut in front of me. When she returned to finally assist me, a woman of color, I immediately requested to speak with a managerial staff member. She pointed to the woman next to her and said, “she’s right there,” with a snarky tone. As I begin to tell the “manager” what just occurred, she did not respond other than to ask me to wait because she was helping someone else. Fine, but then she turns to her employee, without addressing me first and asks her, “did this really happen?” So not only did the manager and her employee help all the white customers before me, but now they’re accusing me of lying. I suggested she go view the camera footage if she can’t believe a long-standing loyal “brown” customer. Later on, the “manager” who I believe was named Princess or something like that, called my room to try to rectify things but the damage was already done. There customers who cut in front of me were not held accountable, the employee who chose to help the white customers over the brown ones was not held accountable and I don’t believe the manager was either, even though she later attempted to by offering a free breakfast that I wouldn’t be able to use anyway because we already booked plans for the morning. I’m unsure if the “manager” ever even viewed the footage, but she did continue to insist they didn’t know the other party had cut in line … but this is untrue because I told them they had, and if they didn’t know it’s only because they refused to listen to me … and why did they refuse to listen to me … I can only imagine it was due to the color of their skin versus mine. Otherwise, please explain what else it could’ve been. General Manager, Guest Services / Front Office at Holiday Inn San Francisco-Golden Gateway by IHG, responded to this review Dear Veronica,Thank you for sharing your feedback and for your continued loyalty. We regret that your recent experience did not meet your expectations.We apologize for any frustration during the check-in process. The group you referenced were airline crew members, who follow a designated priority check-in process as part of standard operational arrangements. We understand this may not have been clearly communicated at the time and regret any confusion this may have caused.We are also sorry to hear that your interaction with our team left you feeling overlooked. Providing courteous and professional service to every guest is very important to us, and your feedback has been shared with the team to reinforce clear communication and service expectations.We regret that our attempt to address your concerns during your stay did not fully meet your expectations.Thank you again for bringing this to our attention.

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• User:Andrew M

  Trip type: Family

  Worst Stay ever

  26 Mar 2026

  My 1st impression of the HI on arrival was pleasant especially in the reception area that seemed busy, great to see the hotel doing great with numbers. I saw that there was the IHG rewards counter and I walked over to the young lady behind the desk. There was zero acknowledgment of my existence and after two minutes standing there I returned to the end of the check in queue with everyone else.Whilst waiting in line I was able to view the previously mentioned employee behind the desk who was more interested in her finger nails and had the odd glance at her screen in front of her, I think we’d all like a job like that given half the chance.Once I finally got to the front of the line I was greeted by an employee who gave the attitude that he really couldn’t give a F&@k about being there, there was zero mention of my IHG priority status or even welcoming greeting. He then proceeded to give me a white paper bag with a verbal command of ‘take this’ along with my room key, my wife and I looked at each other in total bemusement, did we both just witness this excuse for hospitality.We then proceeded to our allocated room (2000) to an amazing view which we were more than happy with. We then proceeded in search for a coffee only to find that the coffee shop in the foyer was closed, no major, we went elsewhere. After a couple of hours walking and sight seeing around this amazing city we proceeded to return to the hotel and decided to have another coffee as the coffee shop in the foyer was now open.Sadly again we were extremely disappointed with the service as we encountered another employee who just shouldn’t be in hospitality representing the IHG group. Offhand, grumpy and argumentative, my wife was dealing with him as I had to walk away as he was just down right rude! My wife paid in cash and then he proceeded to try and charge the purchase to the room which was queried immediately. He recognised his mistake but was hardly apologetic and tried to direct the blame on my wife for his incompetence. Never have I experienced anything like this in a so called four star hotel.We have a meal one night again only to be disappointed, have had better TV dinners.The only saving grace about our stay was the lady in the coffee shop in the morning was just smiley, polite and a pleasure to deal with. The room attendants were lovely. I thought I’d give you a chance to reply prior to completing my Trip-Advisor review.Will I return to San Francisco, YESWill I be staying at the Holiday Inn, NO.As was the title of Worst Stay ever in a hotel, it truly was.I was by the hotel some 6 days ago regarding and replied to them, still havent anything.Andy. General Manager, Guest Services / Front Office at Holiday Inn San Francisco-Golden Gateway by IHG, responded to this review Andy, we want to thank you for offering such a detailed account of your experience with us. Reading your review is deeply concerning, and we are very sorry for the treatment you described throughout your visit. What you encountered with our Guest Relations team, from your first moments at reception to your interactions in the foyer, is unacceptable and not reflective of the care we want every guest to feel. It is especially disappointing to hear about the lack of acknowledgment for your IHG status and the way you and your wife were spoken to during your stay. We are also sorry that your dining experience and several other interactions left you frustrated.Your comments will be shared with our Guest Relations and Food & Beverage leadership to ensure this is fully addressed. The warmth you experienced with the morning coffee shop team member and our room attendants is the kind of hospitality we aim for across every part of the hotel, and we want that to be the standard from start to finish.Thank you again for bringing all of this to our attention before posting your review. We are truly grateful for your candor and are committed to making meaningful improvements for future guests.

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