Kasa The Catrina San Mateo

San Francisco Airport, San Francisco Area - CA

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About Kasa The Catrina San Mateo About Kasa The Catrina San Mateo

Location

This hotel is located right in the heart of San Mateo.

Facility

50 rooms are available to guests at this hotel, which includes a reception desk. The hotel provides a safe, a laundry service, a conference room, a business centre and a coin-operated laundry. Wireless internet access is provided in public areas. Wheelchair-accessible facilities are available. Guests arriving by car can park their vehicles in the garage or in the car park.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony or terrace is among the standard features of some rooms. Rooms include a double bed. Children's beds can be requested for younger guests. Valuables can be securely stored in a safe. A refrigerator, a microwave and a tea/coffee station are standard features. A direct dial telephone, a TV and WiFi provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex provides invigorating refreshment. After an eventful day, guests can work out and recharge in the gym.

Meals

Bed and breakfast can be booked. A continental breakfast guarantees a great start to the day.

Payment

The hotel accepts payment by MasterCard.

Amenities at Kasa The Catrina San Mateo

Facilities
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  Air conditioning
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  Car Park
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  Conference Room
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Pets
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Contactless room service
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  Enhanced cleaning programme
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  Housekeeping only upon request
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  Hygiene training for staff
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective hygiene screens
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  Safe Stay (AHLA)
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Continental Breakfast
Sport/Entertainment
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  Gym
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  Number of Pools
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  Outdoor Pool(s)

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

100

Very Good

Average

Poor

Terrible

Recent Reviews: 354

User:Naturelover99
Trip type: Couples
Worst hotel experience in recent memory
20 Apr 2026
I booked this hotel having researched it on trip advisor. When I arrived turns out there are no human beings working here. Only a virtual reception. The guy in front of me took half an hour and never got his booking. They couldn’t find it. I took a turn and 30’mins later and 2 trips back and forth to the room I paid for only to be denied entry coz the code they gave me was wrong, and I finally got in. The receptionist is a girl in a foreign country who can’t solve anything and has a virtual fake background. Save yourself a nightmare and never stay here. Trust me. I know
User:Royal M
Trip type: Business
Terrible Experience
08 Mar 2026
Terrible experience. They have no humans on site. The Indians (from India) speak poor English and are not allowed to assist with anything. They escalate everything to the management. Except the management never responds. Do not stay here.
User:Jose P
Trip type: Family
Okay motel.
24 Nov 2025
Very basic motel. Our toilet kept running 24/7 despite bringing it to staff’s attention. NOT a big fan of kiosk check-in. No elevator also difficult for seniors. Smoke detector clearly not working, also noted for the “staff”. Otherwise it was fine for what it was. Aristocrat Hotel, Owner at The Catrina San Mateo, responded to this review Dear Jose, On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future.
User:222annie
Trip type: Solo travel
Management of facility a problem
13 Oct 2025
Definitely a cute hotel but with poor management. Kiosk check in unsatisfactory with language barrier staffing. Definitely a deterrent so that staff on site does not need to interact with guests. Female staff members, on site, threatening and not stating position at hotel correctly.... refusing to give name and properly identifying themselves. Also, problems with vandalism..on site female staff hiding information regarding survellance videos and ability to review. Hotel guests vandalized a vehicle and management not willing to help with information for insurance information.
User:mintcookie
Trip type: Friends getaway
Good value, pleasant stay
25 Jul 2025
I had to wait a bit to check in as the only staff member was out helping another guest and the virtual checkin wasn't available. Other than that my stay went well. The room was clean and pleasant. There was a nice coffee/breakfast spot within walking distance. No frills but cost was reasonable for what you get. Aristocrat Hotel, Owner at The Catrina San Mateo, responded to this review Dear Mintcookie, Thank you for your feedback regarding your recent stay at Aristocrat.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty.

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Kasa The Catrina San Mateo

Location

Facility

Rooms

Sport

Meals

Payment

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