Motel 6 San Francisco Ca Fisherman’S Wharf

Recent Reviews: 297

• User:mannyshome72

  Trip type: Solo travel

  The judge a motel by the cover, it’s what’s inside that is important.

  31 Dec 2022

  The room conditions are terrible and pose a health hazard. The conditions have been reported to the hotel staff but in a stubborn manner refuse to do anything to address the issue, but instead concentrate of unimportant details, such as when I reported the issues, semantics that are besides the point. They choose to ignore the seriousness of the room conditions at the expense of their guests!

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• User:fromSantaBarbara

  Trip type:

  This is a $60 per night value for an over $220 pricetag.

  06 Sept 2022

  When booked, thought the price was about $78, but turned out to be over 220. pnight. Too late, because booked on website and couldn't cancel upon arrival. No ice, very old building, paint chipped, dirty spots on the wall, lukewarm water never got hot. Good location in SF, and it had parking lot; but there are much better places to stay for that price. Won't go back. GuestXperience Team, Other at Van Ness Inn Hotel, responded to this review Dear Guest,Thank you for taking the time to write to us about your recent stay. We're extremely gutted to learn that you had a disappointing experience at our property. We've noted your feedback and without any further delay, we will take a close look at these aspects to ensure that we eliminate the glitches as soon as possible. We strive to make sure that the quality we offer does not only comply with our standards but yours as well. No matter how challenging it may sound, we are ready to give it our best shot as our primary aim is to enhance the guest experience at our property. On that note, we request you to give us another chance to make it up to you!Best Regards,Vanness Inn, Customer Care Team

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• User:744evelyna

  Trip type: Family

  Don’t even try. We paid what the Marriott would have charged for a much better experience !!!!

  28 Aug 2022

  AWFUL. DIRTY. UNABLE TO GET MONEY BACK. One person agrees to something, then manager doesn’t like it and tells staff not to do what they had agreed on a few days prior when reservation was done. Manager refuses to come out and speak to guest. Never ! GuestXperience Team, Other at Van Ness Inn Hotel, responded to this review Dear Guest,Please let us assure you that this is not the norm and we are extremely sorry that we have failed you in this instance. We have taken serious note of your comments and will strengthen our focus and provide the correct training needs in these specific areas to avoid guests being inconvenienced similarly in the future. Although our apologies do not erase the unsatisfying experience you have been through, however, we urge you to view this experience in isolation and allow us another opportunity to regain your confidence in our services.Best Regards,Vanness Inn, Customer Care Team

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• User:August72022

  Trip type:

  Stole my credit card information

  08 Aug 2022

  Paid with a credit card that hadn't been used for anything else recently. The night after we checked out there were five fraudulent attempts to use that card (two were for under $1 - clearly a test to see if it would work). Had to cancel the card and am waiting for a new one to be sent to me.Tried twice to report this to the manager. Front desk clerk said he was sometimes around, sometimes not. Insisted on knowing why I wanted the manager and I finally told him "a front desk problem" since I suspect that's where the credit card info got stolen. Not totally surprised that I haven't been called back. Who knows if the manager got the message?Maybe he'll find out about his security problem by reading this. GuestXperience Team, Other at Van Ness Inn Hotel, responded to this review Dear Guest,Thank you for taking the time to review us. We're extremely disappointed to learn about the issue you incurred with regard to the credit card and we will surely investigate this thoroughly as this is not what our brand represents. This has never happened before and we will verify this by taking into consideration the factors preceding this to ensure what exactly went wrong. Meanwhile, we urge you to stay connected and reach out to us for further assistance and queries. We'll be happy to help!Best Regards,Vanness Inn, Customer Care Team

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• User:Steven M

  Trip type:

  Great value for San Francisco

  08 Dec 2021

  I stayed two nights at the Van Ness. It was a great value for San Francisco. The cost for the room wasn't much more than what I paid for the daily parking at a downtown SF hotel where I stayed on my last visit. At the Van Ness, parking is free, which is a real bonus for San Francisco.The room was clean, comfortable and quiet. I had a bit of trouble with my TV, but the manager came to my room and helped me to get it working. The location is very good, within walking distance of Fisherman's Wharf, Russian Hill, and other sites. - although you sometimes have to walk over very steep hills to get where you are going!A great place - I would stay here again. GuestXperience Team, Other at Van Ness Inn Hotel, responded to this review Hi Steven,Thank you very much for your encouraging comments on the various aspects of our service. To be held in such high regard by our customers is surely a dream come true for us and this is motivation enough for us to keep scaling greater heights. We're glad that our amenities and overall ambiance suited your needs. Do expect enhanced levels of commitment on every visit!Best Regards,Vanness Inn, Customer Care Team

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