Motel 6 San Francisco Ca Great Highway

Recent Reviews: 225

• User:Geremy S

  Trip type: Couples

  She closed the window and would not even help me

  02 Nov 2023

  I had stayed there many times for years but now they have changed the place with new staff and a different place to check in I reserve a room and got screwed in with now where to stay I just put a good review from my last visit and then they have to change the way they treat people Guest Experience Team, Other at Rodeway Inn & Suites San Francisco, responded to this review Dear Geremy, we're sorry to hear about the changes in your recent experience at the hotel. It's disappointing to learn that the new staff and changes in the check-in process didn't meet your expectations. Your feedback is valuable, and we apologize for any inconvenience you encountered. We'll ensure your comments are shared with the management team to handle the situation accordingly. We appreciate your continued loyalty and hope that we can regain your trust on future visits.Best Regards,Customer Care Team

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• User:Jane B

  Trip type: Family

  Friendly hotel, good location

  04 Aug 2023

  The location is great, overlooking the beach and a one block walk away. Really convenient for the tram into the city center and plenty of good restaurants within walking distance and more a short drive or tram ride away. The photo is a little flattering! The hotel itself is quite tired and there are trailers parked all the way down the street but the residents were not any trouble. The staff were friendly and really helpful. Thank especially to Rob for all his help! The rooms were spacious but the wifi in our suite was not great. It worked a bit in one of the rooms but not at all in the other, which was a big deal for our kids. There were no mugs, plates or cutlery in the kitchenette but that seems to be normal these days. Also the refrigerator didn't seem to work and kept freezing our food but we only reported this on the last day. The sound proofing between the rooms was non existent but the hotel staff were really helpful in asking other guests to quieten down if noisy late at night. The coffee in the office is very good :-) Guest Experience Team, Other at Rodeway Inn & Suites San Francisco, responded to this review Dear Jane, thank you for taking the time to share your detailed feedback. We're glad to hear that you appreciated the convenient location and helpful staff. We apologize for any inconveniences you encountered during your stay, such as the wifi issues and the kitchenette amenities. Your comments are valuable to us, and we'll use them to make improvements and ensure a more enjoyable experience for our guests. We hope you had an overall positive stay and that you consider staying with us again in the future.Best Regards,Customer Care Team

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• User:Amanda S

  Trip type:

  DON'T STAY HERE

  26 Apr 2023

  Do you value your life? Then I suggest you stay elsewhere. My daughter and I stayed here and I wish I would have read the reviews beforehand.There's a homeless camp across the street and they will wander onto the grounds and scream all hours of the night. Leave nothing in your vehicle and HOPEFULLY that'll keep it safe.We were on the ground floor and had a door that looked as though it had been kicked in a time or two. Pathetic lock. Paper thin walls where we got to listen to domestic violence at all hours of the day/night. The room smelled thick of smoke and cannabis, there was a huge blood stain by the sink and cigarette burns in our sheets. The fact that this place is legally allowed to operate is baffling to me.The staff act like they don't want to be there (I don't blame them) and they absolutely do not care, it's non-refundable Hotel for a reason!The only good thing I can say about it is that it was close to a fantastic beach.Pay an Uber to go to the Beach, it isn't worth the stay. GuestXperience Team, Other at Rodeway Inn & Suites San Francisco, responded to this review Dear Amanda, thank you so much for your valuable feedback. We feel sad to hear about your experience with us was not up to the mark and we sincerely apologize for falling short of your expectations and failing to provide you with a better experience. We always strive to serve our guests to the best of our abilities. However, we seemed to have failed in that particular endeavor. We promise to inquire about your claims and take appropriate measures to avoid such instances going forward. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again.Best Regards,Customer Care Team

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• User:JBoise67

  Trip type: Couples

  What a dump!

  26 Mar 2023

  I believe when writing a review, you are not suppose to use profanity, but if there was ever a place to use profanity in describing it, this place would be it! What a dump! This place was absolutely the most rundown, dilapidated, place on the planet. The staff behind the front desk was terrible, very rude, & should not be working in hospitality. The location is ok, except it’s directly across the street from a homeless encampment. There were 2-3 campers across the street that had garbage all around them, and people up all night. Definitely does not feel like a safe place for your car, and you definitely don't want your kids out walking around here. The outside of the place is very old, dirty, and rundown. The rooms are extremely disgusting. Our door looked liked it had been kicked in a time or two as it was battered and patched up around the doorknob area. The bottom 3-4” of the door was rotted & the wood was peeling off. The bathroom door had been busted a time or two as u could see all the splits/cracks where it had been glued back together. Huge crack across the tile floor, number of cracks in the bathroom sink, and the shower curtain is 2-3” short so the water runs out on the floor. There was no toilet paper holder in the bathroom so they just put the toilet paper roll on top of the toilet. The only nice thing was the shampoo/ conditioner dispenser in the shower, it was nice & worked well. Avoid this place at all costs!! GuestXperience Team, Other at Rodeway Inn & Suites San Francisco, responded to this review Dear guest, thank you so much for your valued response. We feel sad to hear about your negative experience with us and we sincerely apologize. We always strive to provide our guests with the best possible experience and serve our guests to the best of our abilities. However, we seem to have failed in our endeavor and we will take appropriate steps to provide a better experience from now on. We hope to remain your place of choice and we seek another opportunity to serve you yet again. Best Regards,Customer Care Team

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• User:Andersen1967

  Trip type: Solo travel

  Not something to recommend...

  19 Mar 2023

  I will not recommend this place, but won't say it's not for you either. First I had to quarrel about the price. Maybe this is the way to do it in the US... but it is not nice to get many different prices stuck out as an offer - for the same thing/room. The room I got was old and dark, and the fact that it is right out to a balcony and to the pacific ocean is maybe nice in the summer, but not in march. The bath was something from the 70th or 80th... working, but not up-to-date. The room was quite big, I guess, and the bed was more than okay! Everything did function (TV, wifi, bathroom, hot water, microwave and such) except the card for the door. I had to go and get a new card to open up my own door 6 out of 7 times I came back from town. That's for me just too much. They cleaned my room 2 times in a 6-7 days stay, by themselves and that was okay by me too. No need to clean every day. Free coffee in the morning. Later I asked a guy for coffee, it was empty, and he said he didn't know how to make coffee, and didn't seem to want to rise from his chair to try. The stay could have been "nearly okay" if not for the staff. The woman I met when I arrived and left was nice and did her job. But... and this is a big thing - the guy/guys I met at night time was the most indifferent/lazy receptionist I have ever come upon. I had 3 small questions as a first timer in the US/San Francisco area and went to the reception. This one guy got up from his chair in the room behind, look upon me as if I had already irritated him, making him leave the backroom, and then he answered the first question as short as possible. To my second question he answered: "Have you googled it?" ... The 3rd question i didn't even like to ask. The other guy was somehow of the same caliber but I didn't meet him that much. Only when he wasn't in the mood to try out the coffee machine (I could have done it) or to make a receipt to another customer. (That was not about me.) Those guys in the reception made this place to a place I will never return to. GuestXperience Team, Other at Rodeway Inn & Suites San Francisco, responded to this review Dear Anders, thank you so much for your valuable feedback. We feel sad to hear about your experience with us was not up to the mark and we sincerely apologize for falling short of your expectations and failing to provide you with a better experience. We always strive to serve our guests to the best of our abilities. However, we seemed to have failed in that particular endeavor. We promise to inquire about your claims and take appropriate measures to avoid such instances going forward. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again.Best Regards,Customer Care Team

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