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The Westin St. Francis San Francisco On Union Square

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The Westin St. Francis San Francisco On Union Square

locationUnion Square Area, San Francisco Area - CA

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About The Westin St. Francis San Francisco On Union SquareAbout The Westin St. Francis San Francisco On Union Square

Location

This elegant luxury hotel is in the heart of the city, facing Union Square. It is located directly by a taxi rank and only 5 blocks from the financial district and Chinatown. Shops, restaurants, bars and pubs are approximately 800 m from the hotel.

Facility

The hotel was built in 1904. 1194 rooms and 40 suites are located on 32 storeys and can be reached by lift. Guests are warmly welcomed by English- and German-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave and tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a games console, an alarm clock and WiFi provide all the essentials for a comfortable holiday. A shower and a bathtub are included the bathrooms. A hairdryer, bathrobes and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a café and a bar. The non-smoking restaurant provides high chairs for children. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at The Westin St. Francis San Francisco On Union Square Amenities at The Westin St. Francis San Francisco On Union Square

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Golf

    • -

      Gym

    • -

      Massage

    • -

      Sauna

    • -

      Steam bath

LocationLocation

Map preview

Around this property:

Bars / Pubs

800 m

Restaurants

800 m

Shopping opportunities

800 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

659

Very Good

290

Average

119

Poor

101

Terrible

139

Recent Reviews: 1308

  • User:989nandinim

    Trip type: Business

    Disappointing Bonvoy Elite Check-In Experience at an Iconic Hotel

    rating09 Jun 2026

    As a loyal Marriott Bonvoy member, I was disappointed by my check-in experience at The Westin St. Francis.When I arrived, I waited at the Bonvoy Elite desk for about 10 minutes while a front desk associate, Stephen, was engaged in a conversation rather than assisting waiting guests. Another person eventually stepped in and remarked that I should be checked in first and that their conversation could continue afterward.Unfortunately, the interaction did not improve from there. During the check-in process, there was some confusion regarding my passport, and Stephen's demeanor came across as rude and dismissive. After a long day of travel, guests are often tired and simply looking for a smooth, welcoming arrival experience. When I mentioned this, Stephen responded that "it needs to be both ways," which felt unnecessarily confrontational rather than customer-focused.As a loyal Bonvoy member, I expect a higher standard of hospitality, especially at the Elite check-in desk. The lack of attentiveness, warmth, and professionalism made for a disappointing first impression of an otherwise iconic property.I hope management takes this feedback seriously and reinforces the importance of guest service and engagement at the front desk. S Gam, Other at The Westin St. Francis San Francisco on Union Square, responded to this review Thank you for sharing your detailed feedback about your experience at The Westin St. Francis San Francisco on Union Square. We regret to hear about the challenges you encountered during your check-in, as we understand how important a seamless and welcoming arrival is, especially after a long day of travel. Your concerns regarding attentiveness, demeanor, and overall service have been noted, and we sincerely empathize with your disappointment as a loyal Marriott Bonvoy member. Your perspective serves as a valuable reminder of the high standards that guests expect and deserve. We appreciate you taking the time to bring this to our attention.

  • User:mauijim96761

    Trip type: Solo travel

    Another exceptional stay at the Westin

    rating30 May 2026

    I just stayed at the Westin St. Francis again and will always continue to make it my hotel of choice when I'm in San Francisco. I arrived early and the wonderful receptionist warmly welcomed me and thanked me me for being a loyal Bonvoy platinum elite member. She provided me an upgrade to a grand deluxe king room on the 28th floor which provided truly amazing views of the city. My room was very spacious and comfortable. Gotta love the heavenly bed and rain water shower. The service all around was 5-star. The club lounge offerings were wonderful as well. Looking forward to my next return trip. S Gam, Other at The Westin St. Francis San Francisco on Union Square, responded to this review Thank you for your continued loyalty and for choosing The Westin St. Francis as your hotel of choice in San Francisco. We’re thrilled to hear your upgrade, city views, and Heavenly Bed made for such a comfortable stay, and that our team delivered a warm and memorable experience. We truly appreciate your kind words and look forward to welcoming you back soon!

  • User:barcatravelerr

    Trip type: Solo travel

    Outdated room (Tower)

    rating10 May 2026

    No real issues during my stay, but not up to expectations of a Westin Hotel or such a storied San Francisco hotel. The location is great, but the room I had on the 19th floor of the Tower was outdated (1990s vibes) but clean. Service was good, although long waits at the front desk at times. S Gam, Other at The Westin St. Francis San Francisco on Union Square, responded to this review Thank you for sharing your feedback. We’re glad you appreciated our great location, cleanliness, and overall service, though we’re sorry the room décor and front desk wait times didn’t fully meet your expectations of a Westin experience. Your comments are appreciated and help guide our ongoing improvements.

  • User:Lois G

    Trip type: Solo travel

    Huge and comfortable room

    rating08 May 2026

    Huge room and very comfortable and bright. The bathroom could have been updated, but was fine. Lots of food options and the front desk staff were fine. The bar staff was friendly and the food came swiftly. My only criticism was the hotel was so big and not enough staff to assist you S Gam, Other at The Westin St. Francis San Francisco on Union Square, responded to this review Thank you for your feedback—we’re glad to hear you enjoyed the spacious, comfortable room, quick service at the bar, and our variety of dining options. We appreciate your note regarding staffing in such a large hotel, as we understand how important timely assistance is. Your comments are valued and help us continue improving the guest experience.

  • User:acek

    Trip type: Business

    Sad Decline of a Once Grand Hotel

    rating24 Apr 2026

    I've stayed here many times over the years as this once grand hotel has declined into mediocrity but my most recent stay was a new low. This place is just awful. The ownership doesn't care about providing a positive or even acceptable guest experience. The historic grand entry on Union Square has been closed to guests so that the owners could lease space to a new restaurant. They hotel entry is now a dark, dinghy corridor off Geary Street, adjacent to a bus stop that attracts transients. During my stay, two of three elevators for the Landmark building were out of service, with waits for an elevator of up to 10 minutes. My room (a Classic Suite) had an odd smell and there no robes or slippers. The bed was too soft and the pillows too thick and hard. Front desk was understaffed and when I went to check out the agent literally turned away mid-sentence to engage in a lengthy conversation with another employee, completing ignoring me. Note for Marriott elites - the policy here is now to upgrade a maximum of only one room class from your booked room, no matter your status. S Gam, Other at The Westin St. Francis San Francisco on Union Square, responded to this review Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent stay did not meet expectations. This is not the level of care we strive to provide. Your comments have been shared with our leadership team, as we value your long history with the hotel and appreciate your candid input as we work to improve the guest experience.

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