Arena Hotel

Recent Reviews: 469

• User:Derek R

  Trip type:

  THIS HOTEL IS CLOSED!!!

  28 Feb 2023

  I got this email:Dear Guest:INNsight is just the hotel website operator so we have no control over bookings, but we have received word that the Arena Hotel has been closed and sold to be transitioned into alternative housing, therefore they have canceled all future bookings. We recommend rebooking your stay in the area as an alternative. For any inquiries, you can try emailing the hotel directly, but we wanted to inform you what we have learned so you can rebook elsewhere.Thanks,Raj Patel, CHA

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• User:Laurene M

  Trip type: Couples

  Arena Hotel becoming a homeless shelter.

  29 Jan 2023

  We stayed at this hotel back in 2017. One of the attractions was that it was a short walking distance away from the SAP arena where we were watching the competition. The hotel at that time was comfortable, offered a breakfast buffet in the mornings, and had hospitable personnel. We came back to this hotel in January, 2023, and discovered how the hotel has deteriorated— elevator is not working, no buffet breakfast, and generally a very worn look. We met a fellow customer who said to us that the hotel may have been in the process of being converted to a homeless shelter. We looked this up and found out it was true. That accounted for why the owners are obviously not putting money into basic upgrades. Guest Satisfaction Team, Owner at Arena Hotel, responded to this review Dear Laurene,Thank you for choosing to stay with us. We are sorry for the poor guest experience during your stay at our hotel, we have noted all your feedback. We will surely work towards bringing improvements. Again accept our sincere apologies for the bad experience.Kind Regards,Arena Hotel Management

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• User:FarAway383468

  Trip type: Business

  Very cozy and comfortable

  23 Jan 2023

  Great location, comfortable beds, customer service is the best, and the rooms even come with a jacuzzi. Really would come back any time.My car had easy parking, there's a mini fridge in the room, and a heatet too. It's close to downtown and the freeways too. Thanks ! Guest Satisfaction Team, Owner at Arena Hotel, responded to this review Dear Guest,Thank you for taking the time to write feedback for our business. It's great to hear that you found our place quiet and peaceful during your stay. I hope you choose us again when you return to San Jose; we would be glad to host you!Regards,Arena Hotel ManagementP.S. Don't forget to book your next stay directly on arenahotelsj.com, where you will get exciting offers and great discounts!

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• User:285janeg

  Trip type:

  Basic hotel for our needs.

  09 Jan 2023

  Nothing special, but the room was clean and quiet.Good deal for that area. I would stay there again. We just were there one night.Comfortable bed. Had a coffee maker and frig in room.It just had the basics. It did have some covered parking. Guest Satisfaction Team, Owner at Arena Hotel, responded to this review Dear Guest,Thank you for taking the time to write feedback for our business. It's great to hear that you found our place quiet and peaceful during your stay. I hope you choose us again when you return to San Jose; we would be glad to host you!Regards,Arena Hotel ManagementP.S. Don't forget to book your next stay directly on arenahotelsj.com, where you will get exciting offers and great discounts!

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• User:Laurie W

  Trip type: Solo travel

  WARNING - DO NOT STAY HERE!

  23 Dec 2022

  This property is a dump and unsafe, and it has been converted to a homeless shelter but still sells rooms to unsuspecting tourists. DO NOT STAY HERE! Stains, dust, black mold, hostile staff, freezing cold rooms with only a single blanket and rock-hard pillows, a non-working shower, old bedsheets adorning the ratty lobby furniture, and the whole place smells of tobacco and pot. I fled after six sleepless hours. It's also untrue that there is free airport shuttle service, and I ended up paying $68 RT for a cab. They demand an extra $100 on a credit card for potential "damage", which was laughable considering all the damage I found in my miserable room. REPEAT: DO NOT BOOK THIS PROPERTY. Guest Satisfaction Team, Owner at Arena Hotel, responded to this review Dear Anonymous,Thank you for taking the time to leave us a review. Please accept our apology for the issues in your guest room. We will speak to the housekeeping manager about the issues you pointed out.Furthermore, we cannot change the past, but we will undoubtedly make amends if you give us another chance to host you in the future.Regards,Arena Hotel Management

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