Comfort Inn Gilroy

Recent Reviews: 330

• User:kerin p

  Trip type: Business

  Beautiful hotel

  19 Apr 2026

  Excellent hotel, and very clean room Guest Relations Manager, Owner at Comfort Inn Gilroy, responded to this review Dear 310kerinp,Thank you for taking the time to share your positive feedback! We’re delighted to hear that you enjoyed your stay and found your room to be both excellent and clean.Your kind comments are truly appreciated and will be shared with our team, as they continue to work hard to maintain the high standards our guests expect.We sincerely appreciate your support and look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Guest Relations Specialist

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• User:yazhiroa

  Trip type: Business

  Front desk very rude

  15 Apr 2025

  Is kind of expensive and the beds are bad, I call to asked how much the rate the lady from front desk told me a price and when I get checked in she charge me another price I’m a truck driver and I ask for any discount and she said no discount not good at all Guest Relations Manager, Owner at Comfort Inn Gilroy, responded to this review Dear yazhiroa, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your recent stay. We understand how important honest communication and comfortable accommodations are, especially for hard-working travelers like yourself.We’re very sorry to hear about the confusion with the rate at check-in. That is certainly not the experience we want for any of our guests. While rates can vary depending on the time of booking, room type, or demand, we strive to communicate all charges clearly and accurately, and we regret that this was not your experience. We will review your comments with our front desk team to ensure better consistency and transparency moving forward.We also appreciate your comments regarding the bed comfort and are sorry it didn’t meet your expectations. Guest comfort is a top priority for us, and we are continually evaluating our bedding and room furnishings to make sure they support a restful stay.As for discounts, we’ll make sure our team is properly informed on how to assist with these requests in the future. Thank you again for your valuable feedback. We know you have many choices while on the road, and we hope to have the chance to provide you with a better stay in the future.

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• User:1travelperson

  Trip type: Couples

  Knock loudly on office door if no one is at the desk. Maybe someone will come out, maybe not. Plan your arrival accordingly.

  18 Mar 2024

  Hotel property is nice, but front desk staff rarely attended the front desk. Evening employee made me feel as if I was intruding on his personal time...Room mostly clean (floor needed to be mopped). Bed and furniture comfortable. Everything functioning. Guest Relations Manager, Owner at Comfort Inn Gilroy, responded to this review Dear 1travelperson,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We appreciate your compliments on our comfortable and clean room, though I do apologize for any inconveniences that you experienced. Reviews like yours are extremely helpful in our ambition to continuously improve the guest experience. Thank you for choosing our hotel. We hope to see you again soon.

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• User:jonthethird

  Trip type: Business

  Give it time: hopefully it will improve, but for now, it is more a Quality Inn experience

  27 Jan 2024

  Large Sign "Comfort Inn Now Open" indicates it must have been closed for renovation. The site is open, but shows it needs some work before meeting Comfort Inn standards.The desk and lobby were unmanned at 4pm when we arrived for checkin. After 15 minutes, the clerk returned (very nice person) who checked us into our rooms. The first room we went to was dirty: had not been cleaned from the previous guest.The second room lacked the Dish Network receiver for the TV, so we requested a third room.The room was comfortable, but the decor lacked any color. Kinda bland. The beds were clean and comfortable, and I do like the showers which are the low step in style. Breakfast was lacking: the only hot offering were the waffles; no eggs, sausages, etc. Coffee was good, and the usual cold offerings were available. The lobby was unmanned the entire time we were in the breakfast area. The only employee we ever saw was the desk clerk upon check in Guest Relations Manager, Owner at Comfort Inn Gilroy, responded to this review Hi jonthethird,Thank you for sharing your experience, and I am terribly sorry to hear of your disappointment with our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We understand your sentiments, and will take your comments to heart. Allow me to forward your concerns to our management team so they can discuss this with the team.We hope that you will allow us to show you the true customer service of our hotel, and to make up for this disappointing experience. We will review our selection of breakfast offerings to ensure a more enjoyable experience for our guests. Please give us another chance to serve you better as we promise a more pleasant stay.

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• User:Travel00828093652

  Trip type: Family

  Ok.

  30 Sept 2023

  Just ok. The room wasn’t very clean, had sticky or some dark build up under the cabinet in the bathroom. Hair on the shower curtain from other people. The person who checked us in was nice, gave us a key to the room..unlocked the door and it was occupied! So we went back to the front desk..she gave us another room located to the one we just walked in on. Yes, the people were in there. Awkward for us scary for them. Easy drive to gilroy gardens. But because they gave us a key to an occupied room I didn’t feel safe there with my family. I’d stay somewhere else Guest Relations Manager, Owner at Comfort Inn Gilroy, responded to this review Hi Travel00828093652,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We apologize for the inconvenience that the housekeeping issues have caused you, we have raised this concern to our maintenance manager for immediate action. Rest assured that we are doing the best we can to provide you with a safe space for your stay. Your satisfaction is important to us, and we will use the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests. We do appreciate the compliments to our front desk staff and we hope you'll return and let us show you a far better experience.

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