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Comfort Inn Palo Alto

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Comfort Inn Palo Alto

locationPalo Alto, San Jose - Silicon Valley - CA

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About Comfort Inn Palo AltoAbout Comfort Inn Palo Alto

Location

This hotel is located in the centre of Palo Alto.

Facility

The hotel has a lift and features 70 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include room service, an alarm call service and a laundry service. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including golf and a gym.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day.

Amenities at Comfort Inn Palo Alto Amenities at Comfort Inn Palo Alto

  • Facilities

    • -

      Air conditioning

    • -

      Car Park

    • -

      Conference Room

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      Disability-friendly

    • -

      Hotel Safe

    • -

      Laundry Service

    • -

      Pets

    • -

      Restaurant(s)

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

    • -

      Golf

    • -

      Gym

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

33

Very Good

60

Average

76

Poor

27

Terrible

32

Recent Reviews: 228

  • User:trvlx

    Trip type:

    OK -- but

    rating01 Jun 2026

    Slow desk service. Hidden costs - not advised in advance of daily charge for parking. Room cleaning only every other day. Guest Experience Team, Other at Comfort Inn, responded to this review Dear guest, thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not fully meet your expectations. We understand how frustrating slow service at the front desk can be, especially when checking in or seeking assistance. We also regret your disappointment regarding the parking fee and apologize if the charges were not communicated clearly in advance. Transparency regarding fees and policies is extremely important, and we understand how unexpected costs can impact the overall guest experience. Additionally, we appreciate your comments regarding the housekeeping schedule. We recognize that guest preferences vary, and we understand how less frequent room service may not align with everyone's expectations. Your feedback has been shared with our management team for review, as comments regarding service, communication, and guest expectations are invaluable in helping us improve. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Best Regards,Customer Care Team

  • User:JefferyL88

    Trip type:

    Really nice place to stay.

    rating15 May 2026

    Really nice place to stay while in Palo alto. He rooms were very clean. The beds were very comfortable and the pillows were nice as well. The breakfast was great. Staff was helpful. Guest Experience Team, Other at Comfort Inn, responded to this review Dear Jeffery L, thank you for your wonderful feedback. We are delighted to know you enjoyed your stay with us in Palo Alto and appreciated the clean rooms, comfortable beds and pillows, helpful staff, and the breakfast offered during your visit. Providing a relaxing and welcoming experience for our guests is always our goal, and your kind comments truly mean a great deal to our team. We sincerely appreciate your support and look forward to welcoming you back again in the future.Best Regards,Customer Care Team

  • User:Fara O

    Trip type: Business

    The "Policies" and Fines Treat customers as Criminals

    rating16 Apr 2026

    The location is nice. It is right in the busy part of town. Easy to reach Stanford Hospital. I was caretaking a recent transplant patient. She had a tiny, less than a centimeter, accident. It was a tiny spot. I asked for the sheets to be changed. Brio, the front desk person, was very smug as he kept repeating it was a stain and we would be fined. He did not listen to another thing we said, he just kept repeating the policy that they have fines for stains. Apparently, he cannot use a washing machine. Anyhow, beware of their housekeeping policy. Parking is also paid. Guest Experience Team, Other at Comfort Inn, responded to this review Dear Fara O, thank you for your detailed feedback—we’re pleased that our central location and proximity to Stanford Hospital were helpful during what sounds like a very important and sensitive visit. At the same time, we are truly sorry for the way your request regarding the sheets was handled, as this does not reflect the level of care, understanding, and professionalism we expect from our team, especially in situations involving guest well-being. Your experience has been shared with our management team to address both communication and approach, ensuring that concerns are handled with empathy and clarity rather than frustration. We are also reviewing how our policies are explained so they are conveyed respectfully and appropriately, without causing unnecessary distress. Regarding parking, we apologize if this was not clearly communicated in advance and are working to ensure greater transparency. We genuinely appreciate you bringing this to our attention and hope to have the opportunity to provide you with a far more supportive and considerate experience in the future. Best Regards,Customer Care Team

  • User:pinetree1950

    Trip type: Business

    New parking charges

    rating01 Mar 2026

    This location just started to charge for parking, with no advance notice. Rooms have been remodeled and are fairly clean but should be aired out to remove lingering smells. Guest Experience Team, Other at Comfort Inn, responded to this review Dear guest, thank you for sharing your feedback with us. We’re pleased to hear that you noticed the recent room renovations and found them fairly clean, though we’re sorry for any inconvenience caused by the new parking fee and for the lack of advance notice regarding this change. We understand how important clear communication is for our guests, and your comment has been noted as we work to ensure updates like this are shared more transparently moving forward. We also appreciate you mentioning the lingering odor, as proper ventilation and freshness are essential to a comfortable stay; our housekeeping and maintenance teams will continue focusing on airing out rooms and addressing any scents that may remain after renovations. Your insights are truly valuable as we refine the guest experience, and we hope to have the opportunity to welcome you back for an even more comfortable stay in the future.Best Regards,Customer Care Team

  • User:crystalhalpin

    Trip type: Business

    Aran helped out tons!

    rating29 Dec 2025

    Great room staff above and beyond! Aran took great care of everyone ! Very clean . Definitely recommend. Guest Experience Team, Other at Comfort Inn, responded to this review Dear guest, thank you for the wonderful review—we’re thrilled to hear you enjoyed a great room and such a clean stay, and especially that Aran went above and beyond to take such great care of everyone. Your recommendation means a lot to us, and we truly appreciate you taking the time to recognize the team’s efforts—we look forward to welcoming you back again.Customer Care Team

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