Extended Stay America Fremont Newark

Recent Reviews: 317

• User:milly e

  Trip type: Business

  roach heaven

  01 Jun 2026

  Long-term guests should carefully consider this property.I stayed at this Extended Stay America location for several months while on a work assignment. During my stay, I encountered an ongoing roach problem that persisted even after I reported it and was moved to a different room.The issue was documented with photos and videos, and management was made aware. Although I received a room change and a one-night credit, the pest problem continued. After escalating the matter through Guest Relations, I was informed that pest control would be scheduled on the day following my departure.The most frustrating part of this experience was not the initial discovery of roaches, but the lack of an effective resolution despite repeated reports over several months.Travelers, especially those planning extended stays, should be aware of this experience when making their decision. I sincerely hope the property addresses these concerns and improves conditions for future guests. ESA GM, General Manager at Extended Stay America - Fremont - Newark, responded to this review Dear Guest,We sincerely apologize for the concerns you experienced during your stay and understand your frustration regarding the pest-related issues you reported. Providing a clean, comfortable, and well-maintained environment is one of our highest priorities, and we regret that your experience did not reflect our standards. We appreciate the time you took to document and communicate your concerns, as well as your patience while our team worked to address them. Your comments have been reviewed with the concerned teams and are being used to help guide ongoing improvement efforts. We value your feedback and the opportunity to learn from your experience. We hope to have the chance to provide you with a significantly improved stay in the future.Sincerely,Hotel Management

  Read more

• User:Kelsey D

  Trip type: Couples

  Worst customer service and management

  25 Apr 2026

  They told us to wait for credit to stay at the next location then the manger that was on lunch never came back to help us but was on the property doing more important things. They don’t respond and they made us wait outside. The front desk agent and the manager were not understanding the importance or wasn’t even on site. We will never do business at this location because staff isn’t up to par. ESA GM, General Manager at Extended Stay America - Fremont - Newark, responded to this review Dear Guest, We’re very sorry your experience did not meet expectations and regret the concerns you’ve shared regarding your interactions with our team and the availability of assistance during your visit. We understand how frustrating this must have been, particularly with the delays you encountered and the lack of follow-up. Your feedback has been shared with the appropriate team to help improve guest support and communication. If you would like to discuss your experience further, please reach out to us at the hotel at your convenience. We appreciate you bringing this to our attention and hope to make this right.Sincerely,Hotel Management

  Read more

• User:Jessie O

  Trip type: Family

  WORST BEDS EVER!

  09 Nov 2025

  We stayed here while touring colleges with our 17 year old son for 3 days. We are 2 days in now and we ALL are having back pain, even our 17yo.I spent the evening last night in my car and had a better night sleep than the evening before. I was a little freaked out by the idea of sleeping there given some activity I saw in the area earlier that day but I didn’t have any other choice at this point. Honestly, if I knew I’d be paying to torture my back like this, we would have car camped before reserving this place. This morning our kid begged to find someplace to “look at his back” or do massage. It smells weird too. Im not sure if it’s the cleaner they use but it’s got an odd spicy odor. While the rooms are clean, the carpets in the halls are NEVER clean day or night, there is trash and junk in the halls, and it feels like there are some unsafe people living here somewhat permanently. The only positives I can say are the front desk staff was pleasant, there are so many wonderful Indian restaurants and shops nearby and it’s affordable.This is definitely going on our list of NEVER AGAIN hotels. ESA GM, General Manager at Extended Stay America - Fremont - Newark, responded to this review Dear 454jessieo, We sincerely apologize for the discomfort and inconvenience you experienced during your stay. We’re truly sorry to hear that your stay affected your family’s rest and comfort. Your comments about the hallway cleanliness, and overall environment have been shared with our housekeeping and maintenance teams. We also regret that you felt uneasy during your visit, as guest safety and comfort are always our top priorities. We’re, however, glad our front desk team made a positive impression. Your feedback is invaluable, and we would love the opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

  Read more

• User:Robert B

  Trip type: Family

  Clean and comfortable

  28 Sept 2025

  The customer service is awesome. The staff always looked out for my family and made us feel welcome. The rooms are clean and comfortable. Would recommend! ESA GM, General Manager at Extended Stay America - Fremont - Newark, responded to this review Dear bobbyblaine, Thank you for taking the time to share your feedback regarding your recent stay. We are delighted to hear that you found our rooms clean and comfortable and that our staff provided excellent service, making you and your family feel welcome. Providing a positive and memorable experience for our guests is always our top priority, and your kind words are a wonderful acknowledgment of our team’s efforts. We truly appreciate your recommendation and look forward to the opportunity to welcome you and your family back to Extended Stay America for another enjoyable and comfortable stay in the future.Sincerely, Hotel Management

  Read more

• User:MohanGK

  Trip type: Family

  Very convenient and you get what you pay for

  01 Sept 2025

  Its easy to write a bad review about this place. However its not that easy to find a place less than 100 dollars a day with free parking in Fremont CA (and bonus if you are Indian right behind a decent tasting Indian restaurant that you can walk to). The place is convenient. You get pots, pans and other utensils including a coffee maker if you ask for it. Even Shampoo is on demand. They Change towels once a week (even if you stay for 2 days). Its clean, spartan, has a bed, a stove, a fridge and little else.You pay less for this than you would for a studio apartment in the bay area taken on a monthly basis. They have cut back a lot since the last time i stayed here 21 years ago. Its very very basic. You take out your own trash. So this is like a furnished studio apartment with free utilities. Its a steal for the price.

  Read more