Extended Stay America San Jose Downtown

Recent Reviews: 442

• User:jetset114

  Trip type: Friends getaway

  Where To Start

  29 Aug 2025

  I’m not sure where all the good reviews came from but I did not experience that much awesomeness. Homeless camps on the backside street. Hotel is gated but entry gate didn’t close so not great security. Employees were nice and helpful so that was a plus. Room was okay but we killed some kind of small bug not long after arrival. Very weird flute music that played on a loop from somewhere.all.night.longVery weird. It was very low volume but very annoying. No shampoos. You have to ask at desk. Great airport location though. Would probably not stay here again. ESA GM, General Manager at Extended Stay America - San Jose - Downtown, responded to this review Dear jetset114, Thank you for staying with us and for sharing your thoughts. We regret that certain aspects of your visit, including the noise disturbance and in‑room amenities, did not meet your expectations. We appreciate your kind words about our team, who strive to assist every guest, and we will ensure their efforts are recognized. While amenities like shampoo are available at the front desk upon request, we apologize for any inconvenience this may cause. Your feedback regarding security and other concerns has been shared with our team to help improve future stays. We appreciate your input and look forward to welcoming you back for a more enjoyable stay. Sincerely,Hotel Management

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• User:Companion37245614951

  Trip type: Business

  Nice place

  24 Feb 2025

  My stay at Extended Stay America was comfortable and convenient. The room was clean and well-equipped with a kitchen, which made it easy to prepare meals. The staff was friendly and helpful throughout my stay. It’s a great option for both short and long-term stays. Highly recommend! ESA GM, General Manager at Extended Stay America - San Jose - Downtown, responded to this review Dear Companion37245614951, Thank you for commenting on your time at Extended Stay America. It's great to know you loved everything about your suite. We take pride in providing friendly service and homelike comforts with a kitchen for an enjoyable stay and appreciate you recognizing our efforts! We look forward to welcoming you back for another stay and wish you all the best with your travels. Sincerely,Hotel Management

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• User:Navigate07771764725

  Trip type: Couples

  **Disappointing Stay- Not Family-Friendly and Poor Hygiene**

  13 Jun 2024

  We recently stayed at this hotel just for one night.. And unfortunately our stay was far less than satisfactory.**Cleanliness**Our biggest concern was the hygiene of this hotel. From the moment we walked in, we noticed people drinking in the parking lot, dirty walls to add to this terrible sub par experience. The following morning, I turned the kitchen lights on and to my shock and dismay there were numerous COCKROACHES!!!...just running about on the kitchen counter. This experience was incredibly disgusting, upsetting and disappointing. I did how ever attempt to speak to the manager but, there was quite the language barrier, he could not understand a word I was saying. Or maybe he was pretending to not understand. Can't say for sure.But, either way we will never stay here again! ESA GM, General Manager at Extended Stay America - San Jose - Downtown, responded to this review Dear Guest, Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. Ensuring a hygienic environment is a top priority, and we are addressing this matter with urgency. We appreciate you bringing this to our attention and regret any communication difficulties with our manager. Your experience is not reflective of our standards, and we hope to regain your trust in the future.Sincerely,Hotel Management

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• User:Pioneer232121

  Trip type: Solo travel

  Don’t trust Extended Stay America website or staff.

  14 Jan 2024

  Don’t trust Extended Stay America website or staff. I booked at Extended Stay America and had entered the wrong dates by mistake. Their website says 24 hours to cancel a reservation. Called 5 minutes later to cancel and they would not cancel or refund for the mistake. I called the hotel later and the guy at the front desk said he gave a refund. Guess what? No refund ever appeared. Staff lied. Corporate does not live up to their policy. Stay away from any Extended Stay America! ESA GM, General Manager at Extended Stay America - San Jose - Downtown, responded to this review Dear Pioneer232121, Thank you for sharing your valuable feedback. Please accept our apologies for your concerns regarding your reservation while connecting with our team members. We aim to provide every guest with an exceptional and memorable experience, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

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• User:Robert W

  Trip type: Solo travel

  Worst and most unsafe hotel I've ever stayed in

  04 Apr 2023

  I stayed here for work for 2 nights. I have never felt more unsafe in a hotel. There were people loitering around who appeared to be on some mind altering substance. There was a 'security guard' looking at his phone. People were yelling & slamming doors all night both nights. Domestic violence in hallway outside my door at 6:00 am on a Monday. My room was right by front desk, but front desk staff did nothing. They were "out" of basic supplies, like dish soap. The tub dripped water all night and kept me awake. On the first morning, I asked that it be repaired, but when I returned that night, nothing had been done. I was told the maintenance person left at 5:00 and since it was after 5, nothing could be done. So I listened to the water dripping the second night. Lots of things were broken, such as the security gate to the parking lot. No one seemed in any rush to repair any of the broken items. I have always trusted Trust Advisor's green dots, and this is the first time they've steered me wrong. If I could give less than 1 star, I would. Run away. ESA GM, General Manager at Extended Stay America - San Jose - Downtown, responded to this review Dear Robertq95688, Please accept our apologies for the issues you experienced during your recent stay with us. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

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