Extended Stay America San Jose Morgan Hill

Recent Reviews: 69

• User:Stay26164837543

  Trip type: Solo travel

  Great experience and very comfortable

  27 Feb 2025

  I have been using this hotel over 7 years, when travel to Bay Area for business.Spacious suite, fully equipped kitchen. Very comfy mattress, housekeeping is very great as well.On top of their great quality free breakfast , there are great food options near by, it is close to highway 101, and very peaceful neighborhood if you need to concentrate or work.Staff including management are very knowledgeable and friendly, easy to communicate, and Narineh and her team will take care of your need or problem right away.Will recommend this Hotel

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• User:Laprincesasalvadoren

  Trip type: Family

  Great place!

  22 Jul 2023

  Professional staff, very friendly ladies that always greet guests as they walk by. Staff is always laughing and having a good time. Very detailed explanation of amenities, pretty straightforward. Room was very spacious and clean. Plenty of parking as well. ESA GM, General Manager at Extended Stay America - San Jose - Morgan Hill, responded to this review Dear Laprincesasalvadoren, Thank you for choosing Extended Stay America for your recent stay in San Jose and for sharing your review. We are delighted to read that you had such a wonderful experience, from our clean and spacious suite to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest! Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your compliment to our entire team. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

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• User:Peter P

  Trip type: Couples

  disappointed

  24 Jun 2023

  Initially noticed the awful smell of the room....improved when opened window for awhile. No towel racks in the bathroom??? (just one hook on the door which helps, but isn't enough for washcloths and towels). You must go to the front desk if you want a cup/glass (not even paper cups in the room). Stains on the carpet. There was free internet as advertised but multiple price tiers for faster internet, etc. On the positive side, the bed was very comfortable. I expected more from a large hotel chain. ESA GM, General Manager at Extended Stay America - San Jose - Morgan Hill, responded to this review Dear peterpM2223VI, Thank you for reviewing your stay with us. Please accept our apologies for failing to meet your expectations. What you have encountered is unacceptable by our standards, and we thank you for bringing this to our attention. Although this does not change what transpired, we will share your concerns with our team to inspect your suite for any lacking aspects and ensure our future guests do not encounter the same issues. Also, we regret that you were not informed of our dishware policy, which is to keep our kitchenware at the front desk to ensure cleanliness, and our team delivers it to your room on request. We will train our associates to be more diligent in communicating this with future guests. We hope you will allow us another opportunity to host you again and show you the outstanding accommodation you deserve.Sincerely,Hotel Management

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• User:TaymahB2538PK

  Trip type: Solo travel

  Gross

  25 May 2023

  After reading the reviews, I thought it would be okay for the price, but this place was nasty. The lobby and elevators were dirty and smelled like cigarettes and old food. There were a ton of stains near the bed and around the room. It was clear the room was not cleaned properly at all. I was hoping it'd be decent for the price, but this was really bad. ESA GM, General Manager at Extended Stay America - San Jose - Morgan Hill, responded to this review Dear TaymahB2538PK, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

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• User:Michel L

  Trip type:

  Decent but had staffing issues and needs maintenance.

  22 Oct 2022

  I was in town for two days and needed an inexpensive place to stay for a fast visit. In this case, you get what you pay for.Pros*excellent staff and as accommodating as they could be under the circumstances.*close to all freeways and shopping*quiet* coffee/tea/hot chocolate and small pre-packed items fora grab and go "breakfast*somewhat cleanCons*our pillow smelled like a cigarette*our room and the bathroom had a faint cigarette smell more like maybe a longterm guest who was a huge smoker ( but never smoked in the room) lived for awhile? Although the person may not have smoked in our room just the smell on the person seeped into stuff. *the fire alarm outside our room beeped as it needed a new battery. Was told there was nothing they could do as no one else in the night was on staff, just one receptionist who couldn't leave here post. *Where was the hairdryer? *The bathtub in the shower was somewhat clogged and ended up backing up with water while I was taking a shower. Gross! *Was told there has been a flood and the washing machine did not work so our pillows which smelled like cigarettes could not be replaced that night, (gross) but later the sweet receptionist who was all alone took time and hunted down some pillow for us and surprised us with fresh pillows. Thank you whoever you were!I stayed two nights. Had I had to stay longer, I would have left to go to another hotel. ESA GM, General Manager at Extended Stay America - San Jose - Morgan Hill, responded to this review Dear michellU5323LB, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for the difficulties you had during your stay. Your review will be discussed with our associates, as our focus is on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again for a flawless stay.Sincerely,Hotel Management

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