Four Seasons Silicon Valley Palo Alto

Recent Reviews: 801

• User:Yan C

  Trip type: Business

  Excellent service, quiet luxury

  05 Mar 2026

  Exceptional service, good gym, luxurious atmosphere, great comfortable room. All the way this hotel gives vibe of tranquil luxury and discreet comfort. I didn’t like my room on the seventh floor and they swapped me for another room easily, on the same floor while making sure they switched off the mini bar as I’m a light sleeper and it’s annoying to me. My preferred hotel in the valley, by far.

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• User:Crayolalife

  Trip type: Family

  Overcharged, Many Lapses, Disappointing

  24 Jan 2026

  - Loyal four seasons guest globally. This was the most disappointing 4 Seasons experience in more than 12 years. - Cannot recommend this hotel; overpriced, noisy, low quality of service and accountability. - Stayed multiple nights across 3 different guest rooms. Multiple repeating issues and problems. An overall low standard, with poor and incomplete resolution. - Upon check out, hotel charged a rate thousands of dollars higher than they had confirmed. - We fortunately noticed and notified. It has taken more than 5 days for them to come back, they never showed the calculations, they repeatedly skirted responsibility and did not demonstrate due care regarding the matter.- Days later, the right refund calculation remains unclear, not properly documented, unresolved. Hotel manager Wisit Noonkleang, in particular, has seen un-apologetic and the overall staff generally un-caring about the severe overcharge.- Other problems were numerous. Days before the stay, it was repeatedly emphasized to prepare a quiet room, and confirmed by email, yet it was never executed. Hotel later moved me to a quiet room after much street noise. - Hotel helped to make the move but in the process lost a number of items such as face wash, and left many items in the refridgerator or in the bathroom. These items were never recovered.- Father was locked out of his locker at the spa, and was unable to retrieve his belongings until the next day.- Overall, a low quality of effort but most off-putting was the way that the hotel mishandled and did not promptly or sincerely address the large-scale overcharge, which was entirely an error on their part. Deepika Sarma, Marketing at Four Seasons Hotel Silicon Valley at East Palo Alto, responded to this review Dear Craylolife,Thank you for taking the time to share your recent experience on TripAdvisor. We are truly sorry to read about the inconsistencies and lack of follow‑up you encountered during your stay with us. This is certainly not the standard of service we strive to deliver, and we fully understand your disappointment.Following your stay, our team reached out to you directly via email to address your concerns and work toward a resolution. As part of our commitment to recovering your experience, we applied several adjustments to your account as a gesture of goodwill. In addition, we extended an offer for a future upgrade should you choose to return.We respect your decision to decline the offer and your sentiment about not returning to the hotel, although we are truly saddened to hear it. Your feedback remains invaluable to us, and we are using it as an opportunity to reinforce our internal processes and ensure better consistency and follow‑up for all guests.Should you ever reconsider, we would welcome the chance to restore your confidence in our service. Until then, we sincerely appreciate your comments and the opportunity they give us to improve.Warm regards,Four Seasons Hotel Silicon Valley

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• User:Marriett

  Trip type: Solo travel

  Pool review only

  04 Jul 2025

  I treated myself to a spa/pool day at the Four Seasons Palo Alto. One thing I like about the Four Seasons - you know what you’re getting. All hotels are very consistent - except the pool at the East Palo location. The size is tiny, which would be ok but the music made you feel like you were at a low end Marriott at Vegas. Such an odd choice for this brand. If I didn’t have a spa appointment later - I would have left. Instead I put in EarPods to try and drown out the (very bad) techno-y pool music. It was so loud it didn’t work. Very unexpected at a Four Seasons Palo Alto I won’t be back…unless I want bad rave-y music poolside. Valet and spa attendants were great though! Deepika Sarma, Marketing at Four Seasons Hotel Silicon Valley at East Palo Alto, responded to this review Dear Marriett,Thank you for your feedback. We're glad you enjoyed the valet and spa service, but we're sorry to hear the pool music and atmosphere didn’t meet expectations. We've shared your comments with our team for review, as this is not the experience we aim to deliver. We appreciate your input and hope to have the chance to welcome you back in a more relaxing setting.Warm regards,Deepika

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• User:TrouLV40

  Trip type: Couples

  Beautiful hotel, great location

  02 Jan 2025

  This hotel is very clean , contemporary, and spacious . We had a corner suite and I must say I was very impressed with the room. It looked like the finishes had just been renovated and it showed. The front desk staff was super helpful and friendly throughout. Great hotel if you’re attending a game at LEVI stadium. Very convenient. Front drive staff was also very prompt and friendly. We had breakfast at Quattro. Server had too many tables and service was slower than it should have been. The food at the hotel was a bit underwhelming. Perhaps was just an off day. Overall my wife and I enjoyed our stay and will return. Would like to try the pool next stay. Deepika Sarma, Marketing at Four Seasons Hotel Silicon Valley at East Palo Alto, responded to this review Dear TrouLV40,Thank you so much for sharing your thoughtful review! We're thrilled to hear that you enjoyed your stay and were impressed with the cleanliness, spaciousness, and contemporary design of our hotel. It's great to know that our location was convenient for your visit to Levi's Stadium and that both the front desk and valet staff made a positive impact. We appreciate your feedback about your breakfast experience and will certainly look into improving the service speed during busy times. We're also happy to hear that you plan to return—next time, we'll be sure to help you enjoy the pool! Thanks again, and we look forward to welcoming you back!

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• User:Arvind R

  Trip type: Business

  Four Seasons Hotel Silicon Valley: A Luxurious Oasis in East Palo Alto

  08 Dec 2024

  Just had an incredible stay at the Four Seasons Hotel Silicon Valley in East Palo Alto! This place is the epitome of luxury and comfort.The rooms are spacious and elegantly designed, with a perfect blend of style and functionality. The bed was absolutely heavenly - I slept like a baby every night. The bathrooms are a dream, featuring high-end amenities and a luxurious design that makes you feel pampered.The service here is truly exceptional. Every staff member I encountered went above and beyond to ensure my stay was perfect. From the seamless check-in process to the attentive poolside service, the Four Seasons team knows how to make guests feel special.Food lovers, you’re in for a treat! The on-site restaurant, Quattro, offers delicious Italian-inspired cuisine with a California twist. I highly recommend trying their seasonal menu - the flavors are outstanding. The lobby café, Esc, is perfect for a quick coffee or glass of wine.Don’t miss the rooftop pool - it’s a serene oasis with private cabanas and stunning views. It’s the perfect spot to unwind after a busy day.Tech-savvy travelers will appreciate the modern amenities and the hotel’s own app for easy check-in and check-out.While it’s primarily a business hotel, the Four Seasons Silicon Valley is equally perfect for a luxurious weekend getaway. It’s a bit pricey, but the experience is worth every penny. If you’re looking for top-notch comfort, impeccable service, and delicious dining options in the heart of Silicon Valley, this is the place to be. Deepika Sarma, Marketing at Four Seasons Hotel Silicon Valley at East Palo Alto, responded to this review Dear Arvind,Thank you so much for your detailed and glowing review! We’re delighted to hear that your recent stay at the Four Seasons Hotel Silicon Valley exceeded your expectations. It’s wonderful to know that you enjoyed our spacious rooms, luxurious bathrooms, and exceptional service from our dedicated team. We’re thrilled you loved Quattro’s Italian-inspired dishes and found Esc to be the perfect spot for a coffee or glass of wine.Your feedback about the rooftop pool, modern amenities, and the ease of our hotel app is greatly appreciated. We’re glad you had such a great experience and found the stay to be both comfortable and memorable. While we know our hotel can be a splurge, we’re so pleased to hear it was worth every penny for you.We hope to welcome you back soon for another exceptional stay!

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