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Hilton Garden Inn Palo Alto

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Hilton Garden Inn Palo Alto

locationPalo Alto, San Jose - Silicon Valley - CA

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About Hilton Garden Inn Palo AltoAbout Hilton Garden Inn Palo Alto

Location

This hotel is located in the centre of Palo Alto.

Facility

174 rooms are available to guests at this hotel, which includes a lift and a reception desk. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Parking facilities available to guests include a garage and a car park. Further services include room service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a telephone, a TV and WiFi. A shower and a bathtub are included the bathrooms. As a special feature, guests are provided with cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, tennis, basketball and horse riding are available. Water sports enthusiasts can enjoy sailing and diving. Guests can enjoy a wide range of indoor sports, including a gym, billiards, bowling and aerobics. A wellness area with a spa is available at the hotel.

Meals

The dining area includes a restaurant and a bar. A fortifying breakfast is served daily.

Payment

All major credit cards, including American Express, VISA, Diners Club, JCB and MasterCard, are accepted for payment.

Amenities at Hilton Garden Inn Palo Alto Amenities at Hilton Garden Inn Palo Alto

  • Facilities

    • -

      Air conditioning

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      Bar(s)

    • -

      Car Park

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      Conference Room

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      Disability-friendly

    • -

      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Basketball

    • -

      Billiards/Snooker

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      Bowling

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      Diving

    • -

      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sailing

    • -

      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

373

Very Good

192

Average

85

Poor

33

Terrible

34

Recent Reviews: 717

  • User:Ken L

    Trip type: Family

    Exceptional Customer Service Experience

    rating15 Mar 2026

    Exceptional customer service from the front desk representative Sienna. Sienna was friendly and very responsive to our requests. Being a former Forbes 5 Star customer service trainer, Sienna excelled in all aspects. General Manager, Marketing at Hilton Garden Inn Palo Alto, responded to this review Dear W1815HEkenl,I am glad that you had a five-star experience at our hotel and that Sienna made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. Thank you for staying with us.Best,Melodie MarinGeneral Manager

  • User:AppMyHome

    Trip type: Business

    Nice business hotel for the area

    rating01 Feb 2026

    We stayed here one night for a business event and it was clean and convenient. The staff was friendly and there is a restaurant and bar on site though we didn’t use it. We ate instead at Hobee’s next door. Our only gripe is the parking. You have to pay separately via app and it was confusing. There doesn’t seem to be any difference between parking for public or room guests. I paid for overnight, my receipt said it expired at 10:53 am (even though I paid at 12:30) then the next morning at 9:15 I got a text saying it was expiring in 15 minutes. The staff don’t really understand how it works yet so they couldn’t help. Other than that it’s a quiet clean place, close to Stanford and plenty of places to eat. General Manager, Marketing at Hilton Garden Inn Palo Alto, responded to this review Dear AppMyHome, Thank you for choosing to stay with us during your business event in Palo Alto. We're delighted to hear that you found our accommodations spotless and our service warm and welcoming. We truly appreciate your kind words. However, we’re sorry to learn that our parking options were confusing for you. We understand how frustrating that can be, and we sincerely apologize for any inconvenience it may have caused. Your honest feedback is invaluable in helping us improve our services, and we’re grateful for your input. We hope to have the opportunity to welcome you back again soon.Best, Melodie MarinGeneral Manager

  • User:Josephine C

    Trip type: Business

    Great Service!

    rating26 Jan 2026

    From the moment I arrived, I felt genuinely welcomed. The staff went above and beyond to make sure every detail of my stay was perfect. My room was spotless, the bed was incredibly comfortable, and they have a great indoor pool. I’ll definitely be coming back! General Manager, Marketing at Hilton Garden Inn Palo Alto, responded to this review Dear josephinecF5266TD,We build our brand on great service and experiences, as well as the hope that our guests will tell others about their awesome stay. Thank you so much for sharing this great review with other travelers to help get the word out that our Hilton Garden Inn is top-notch. Please come see us again soon.Best,Melodie MarinGeneral Manager

  • User:148msm

    Trip type: Business

    Clean and Easy!

    rating01 Oct 2025

    The front desk was obviously first contact. Very very nice and even upgraded me to a suite with my Hilton status. I wasn’t expecting that so that was a nice touch. The hotel is very clean including the room. Immaculate would be the word I would use to describe the rooms. I attached pictures below. Parking is on site and is very easy, it’s in a nice location located to stores, etc. They serve breakfast lunch and dinner and have a full bar. Highly recommend especially for a business stay! General Manager, Marketing at Hilton Garden Inn Palo Alto, responded to this review Dear 148msm,Thank you for taking the time to share this glowing review of your experience at our hotel! It is wonderful to hear that you hold our staff in high regard and our accommodations and location. I will be sure to share your comments with our team, who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon! Best,Melodie Marin General Manager

  • User:G C

    Trip type: Solo travel

    Corporate penny pinching. Grubby hotel.

    rating08 Sept 2025

    Bad hotel. Came back to my room to discover it hadn’t been serviced. In these frugal times I had no expectation of sheets or toweling being replaced. Just a simple room clean and making the bed. Despite the Hilton promise of fixing problems, my room is an untidy mess. They charge a lot for this so called service. So much for being a gold member. Conveys little. I’ll never ever ever stay here again. It is also grubby and noisy. General Manager, Marketing at Hilton Garden Inn Palo Alto, responded to this review Dear gcE7013YT,Thank you for sharing your feedback with us and for choosing to stay at our hotel. We sincerely apologize for any discomfort you experienced and any frustration. We recognize that housekeeping preferences can vary, which is why we offer complimentary services upon request. Whether you need a full room cleaning or extra towels, please don’t hesitate to contact our front desk. While some of our brands provide daily housekeeping, all 18 of our brands offer the flexibility to tailor services to your needs. We truly value your loyalty to Hilton and look forward to welcoming you back for a seamless and comfortable stay.Sincerely, Melodie MarinGeneral Manager

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