Hilton Garden Inn San Jose Airport

Recent Reviews: 25

• User:Theresa D

  Trip type: Business

  Loved the technology

  22 Jan 2026

  I had an event in downtown San Jose and this hotel was a quarter of the cost, highly rated and only 11 minutes from where I needed to be. This hotel lived up to its rating-from being greeted by Chubby, the sweet soft-coated wheaten terrier, lobby was clean, staff were kind and helpful, the hallway was clean and pleasant smell, the room was clean and good-sized, and the bed was extremely comfortable. My favorite part of my stay, though, was the fact I used my phone as my room key and the TV remote and guide. I was very pleased with my stay.

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• User:daniellU1467HT

  Trip type: Couples

  Breakfast option rip off. No better than Hampton inn

  01 Oct 2025

  We are Hilton honors members. We frequented the Hilton Garden Inn at San Mateo multiple times in the last year with the last visit two months ago, and we stayed at the Hilton Garden Inn at Calabasas, California, three weeks ago.We have been very impressed with Hilton Garden Inn brand.Reason for the low score for this property is the following:Physical plant, rooms: these are fine.Front desk service: Pichy took care of my questions by phone and also in person when I arrive for check-in. She was very polite, helpful, and warm. This is the same standard I found at the other two Hilton Garden Inn front desk services.Breakfast: this is where Hilton Garden in San Jose branch significantly pales in comparison to Hilton Garden Inn, San Mateo, and Calabasas.The San Mateo branch offers a robust breakfast with warm and continental options. They also include omelettes that are made to order. These are all included in the breakfast option when you check in the hotel and include the breakfast option in your room rate.They cater to the Asian population as they have many of the major airline staff members from Japan and Korea and tourist visiting. In addition, they have a diverse population of other ethnicities as clients. Their breakfast options reflect all these different cultures. The service by the waiters and waitresses and Bus boys Are quite good and rapid.The Calabasas branch also offers made to order omelettes as well as warm and continental breakfast options. The waiter and bus boys were very fast and hospitable. Their continental breakfast was not as robust as the San Mateo one, but it still was pretty darn good. They did not cater to all the different ethnicities. It was a standard American breakfast option. I included the breakfast option when I reserved the room.San Jose Airport branch: I included the breakfast option when I reserve the room at this branch just as I did with San Mateo and Calabasas. However, the hostess stated that omelette was not included in the breakfast option. This was quite surprising, giving that the price for breakfast was the same as that offered at San Mateo and Calabasas which ranges from $16-$25 depending on the room reservation deal that I sign up for.The San Jose airport breakfast was costing the same price, and yet they did not offer made to order omelettes. The hostess stated that for an additional $17 I could order the made to order omelette. I could not believe this. This meant that I had to pay $15-$20 for continental breakfast with some warm options which were just standard American food options And an additional $17 for M for made to order omelette. It was not the hostess’s fault, because she stated that it was The Manager’s decision to do this. She understood that other Hilton Garden Inn breakfast options included the omelette.The problem is that I could stay at a Hampton Inn or other hotel that serves similar breakfast options as the San Jose branch at a significantly lower hotel rate with good quality rooms that do not charge extra for breakfast.The Continental and warm breakfast options were not as robust as even the Calabasas location, so getting the breakfast option at San Jose airport site is not worth the cost.The Manager needs to reevaluate his or her decision and price point and breakfast options. The San Mateo branch and the Calabasas branch are of high-quality service and breakfast options, and the San Jose airport branch needs to be at least on par with those branches when it comes to the breakfast options.

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• User:Coder

  Trip type: Couples

  Nice first visit

  29 Aug 2025

  While previous reviews have been mixed as people either really like or really hated this place, I’ll give you my own review of our stay at this establishment and say it was all good. We stayed here as a stop over on the front and back end of a trip to the coastal town of Monterey. One night was when we flew in and the other night was the day before we flew back home. The Hilton Garden Inn San Jose airport has comfortable rooms and a very nice staff a spacious lobby with a bar and an attached restaurant that serves a breakfast buffet and dinner starting at 5 PM. The room itself was clean, modern and comfortable. The airport shuttle was a huge help to us getting to and from the airport it’s in a quiet area, did see a few homeless people a block away but nothing really that bad. While there’s no upscale dining establishments in the immediate area, we found a bowling alley right next-door where we had a couple of drinks and a couple of meals in their coffee shop that were all very good and very reasonably priced. Don’t be fooled by the bowling alley exterior it’s very clean inside. So overall a good experience at this hotel we would definitely stay here again.

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• User:Andrew G

  Trip type: Couples

  Dirty hotel

  25 Aug 2025

  Moldy showers, dirty sheets and gross breakfast. Would not recommend. When I checked in my room looked like they never I checked the room before selling it, all cabinets were opened and amenities were empty. 👎🏻

• User:clementl835

  Trip type: Couples

  Choose elsewhere but this Hilton location!

  02 Jul 2025

  Why a low review? This is not a reliable “airport” hotel, as a global brand, fails to provide available airport shuttle service before or after a certain time to service a smaller international airport like SJC. We booked this hotel since it was advertised as a hotel with a “free shuttle service” both on the Hilton app and on a google search, no where was I able to find where it is openly stated that shuttle operation stop at 9 PM, mind you, all other hotels are still running a shuttle well after 9 PM while we waited patiently before resorting to a ride share service. Bottom-line, don’t call yourself an airport hotel if you can’t keep up with others establishments in the area especially when you aren’t able to provide the same services as other establishments under the Hilton brand, not acceptable. I may be pinching pennies but that’s still $25 for a rideshare when it should have been complimentary. You stake your name on reliability and this Hilton location didn’t inspire confidence.Posted the above before I actually settled into our room and to add insult to injury, this place can’t even do the simple thing which is plastered on the bathroom mirror which states, “replenish amenities”, the shampoo bottles mounted on the wall couldn’t be any emptier! Who here actually maintains quality control? I’m not experiencing the quality unless all this place wants to do is make as much money with hopes no ones else notices the lack of attention to the guest experience. After a prior 24hrs of travel with one more leg to go, all we wanted was to get clean and sleep, this was lacking in comparison to the Hilton Garden Inn we just stayed prior to arriving here, oddly a foreign operator took much more pride in the guest experience, shocking.This hotel by its specific name sake had a couple of simple and basic expectation that it couldn’t even meet, take guests to/from the airport and provide a clean, safe, and comfortable space a guest can use each night of their stay. Failed and failed.If you have the choice, don’t make our mistake, stay somewhere else, anywhere else, just not here. If you’re trying to stay loyal to the Hilton brand, there are other options in the immediate area that may be less disappointing.

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