Hilton Garden Inn Sunnyvale

Recent Reviews: 67

• User:Kiet L

  Trip type: Solo travel

  Excellent Staff and a Great, Convenient Stay!

  25 May 2026

  I had a wonderful stay at the Hilton Garden Inn Sunnyvale over Memorial Day weekend and am happy to give it a 4-star rating. This hotel is well-maintained and provides everything you need for a comfortable visit.What Stood Out: Outstanding Service: The front desk team is incredibly dedicated, making both check-in and check-out completely seamless. A special shout-out goes to Rainier, the night auditor. His excellent customer service, sharp communication skills, and clear dedication to excellence really stood out during my stay. The Room & Amenities: My room was clean, comfortable, and well-equipped with great toiletries, a microwave, a refrigerator, a coffee maker, and an ice bucket. Location & Atmosphere: The hotel is in a fantastic, convenient location that works perfectly for both business and leisure travelers alike. Since it was a holiday weekend, the property was a bit slow and quiet. While I didn't get to see it at maximum capacity, you can tell there is a really good vibe here that would be even better when the lounge and outlets are buzzing with more people.Room for Improvement: Glassware: The only real improvement I would suggest is providing proper glassware for wine or cocktails in the rooms instead of disposable paper cups. It would be a nice touch to elevate the experience.The Verdict:The management clearly has a dedicated staff in place who care about keeping guests happy. I highly recommend this hotel and would definitely stay here again! General Manager, Marketing at Hilton Garden Inn Sunnyvale, responded to this review Dear Kiet L,I'm thrilled to learn we were well-suited to your travel needs; thank you for taking the time to share your experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. It's wonderful to know you enjoyed our perfect location, fantastic service, and comfortable accommodations. We appreciate your recommendation, but the highest form of praise would be your return!Best,Mary DomingoGeneral Manager

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• User:ChristieC477

  Trip type: Solo travel

  HUGE and UNEXPECTED Parking Fees!

  23 Apr 2026

  AVOID THIS HOTEL. They lure you in with what appears to be a decent price then after you’re committed with a nonrefundable reservation they hit you with $27.50 PER NIGHT for parking (in Sunnyvale, where parking at other hotels and even downtown parking is FREE), pay for breakfast, pay for water…I’m surprised you don’t have to pay for clean sheets! For shame, Hilton, fleecing your customers like that. Are you becoming the Ryan Air of hotels? AVOID THIS HOTEL General Manager, Marketing at Hilton Garden Inn Sunnyvale, responded to this review Dear ChristieC477,We do our very best to be as transparent as possible regarding all our charges, so I sincerely regret that we let you down in this area. I'm sorry that you found us unhelpful. We strive to provide sincere hospitality, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip.Sincerely,Mary DomingoGeneral Manager

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• User:Jaime J

  Trip type: Couples

  Convenient to SJO airport

  24 Sept 2025

  Stayed here the night before an early morning flight out of SJO. In comparison to the hotels right by the airport, this hotel proved to be a better option both in price and in how nice this hotel is! It's a really nice property and felt brand new. I would highly recommend this hotel to anyone needing to stay near SJO. Everyone was friendly, the property is tastefully decorated and impeccable! We enjoyed drinks from the bar where there are pleasant areas to sit and relax instead of feeling confined to your hotel room. Our room was very clean and the bed was so comfortable! Great 1 night stay! General Manager, Marketing at Hilton Garden Inn Sunnyvale, responded to this review Dear 534jaimej,We are happy to hear from you and glad to know your stay was lovely. We appreciate you taking the time to share your feedback. Your recommendation serves as encouragement to our associates, who genuinely care about providing each guest with an enjoyable experience. We look forward to a return visit.Best,Mary Domingo General Manager

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• User:Daydream04980342059

  Trip type: Family

  Really lovely hotel

  11 Jan 2025

  This is the nicest Hilton Garden Inn I've ever seen. I am a hotel snob and stay in hotels about 12 times a year. I'm in love with this corporate, well managed, super pristine hotel. This is my second stay here. FYI, I have no friends or relatives at this property. General Manager, Marketing at Hilton Garden Inn Sunnyvale, responded to this review Dear Daydream04980342059, I can't thank you enough for writing and sharing this review. We take great pride in bearing the Hilton name and work hard to make sure our offerings exceed the standards guests have come to expect. We appreciate your continued patronage and hope to see you again soon.Best, Mary DomingoGeneral Manager

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• User:yp h

  Trip type: Family

  unprofessional, miscommunication, aggressive demeanor

  28 Dec 2024

  I am writing to express my extreme dissatisfaction with the service I received at the Hilton Garden Inn Sunnyvale on December 26th, 2024. I had a non-refundable reservation for a one-night stay from December 26th to December 27th, 2024, for myself, my wife, and our two daughters. The reservation was pre-paid in full. Despite the hotel's stated check-in time of 3:00 PM, upon our arrival at 8:00 PM, we were informed by the one woman at front desk staff that our room was not available and that someone was cleaning it. We were initially told the wait would be approximately 3 minutes. After waiting for 10 minutes, I inquired about the room's status, and the same staff member then stated the wait would be 30 minutes, contradicting her earlier statement. When I pointed out the discrepancy and the fact that it was already 5 hours past the check-in time, suggesting that another room type that could accomodate 4 should be checked, she responded aggressively saying there is a video recording and threatening to cancel our reservation and call the police, claiming I had raised my voice, which was untrue. My wife and children were present during this interaction, and we felt threatened by her behavior. My wife said if you want called the police please go ahead and that woman became silent. Fortunately, another staff member intervened and was able to provide us with a room within five minutes. This experience was unacceptable. The initial staff member's unprofessional conduct, including her miscommunication, aggressive demeanor, and threats to cancel our pre-paid, non-refundable reservation and call the police for simply inquiring about our room well past the stated check-in time, is completely inappropriate for someone in the hospitality industry. General Manager, Marketing at Hilton Garden Inn Sunnyvale, responded to this review Dear yph2024, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival and that you felt you were not treated in a friendly or welcoming manner. This is not up to our standards, and we are constantly working on improving the quality of service provided. I hope you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write.Sincerely, Mary DomingoGeneral Manager

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