Hotel Keen

Recent Reviews: 309

• User:Kevin Anthony A

  Trip type: Business

  Stay away

  28 Feb 2026

  Stayed here for three nights for a work trip. Room had non functioning AC (the unit turned on, but temperature could not be adjusted therefore it couldn't cool the room). Room was too warm to sleep. I asked front desk for help every morning and every evening I was there. Twice they said maintenance had checked and that it was "working properly", giving no indication that they understood what was wrong. They offered no apologies, no option to switch rooms / hotels, and generally as little engagement as humanly possible. My last night, I looked up the technical manual and fixed it myself, which took ~5 minutes. The only thing I wanted from this room was the ability to get a good night's sleep, and that's the one thing I couldn't get.Other than that, room was clean. Layout was weird (you enter the room through the bathroom for some reason). Showers had like 2-in-1 shampoo / body wash. Overall was giving "designed by a straight guy" but had all the basic amenities.Location is great (downtown). But again, the customer service was absolutely terrible. If you need help with anything during your stay, you are out of luck. General Manager, General Manager at Hotel Keen, responded to this review Dear Kevin,Thank you for taking the time to share such detailed feedback about your stay. We apologize for the frustration you experienced with the temperature control in your room and for the repeated interactions that left you feeling unheard, as a restful night is essential, especially during a work trip. It's clear we did not handle the situation with the urgency and engagement you deserved, and your comments will be escalated to our engineering and front desk leadership teams for review. We appreciate you acknowledging our cleanliness and location, and we hope you will consider giving us another opportunity to provide a better experience in the future.All the best,Hotel Keen Guest Services

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• User:Jennifer M

  Trip type: Business

  Checked out early: No heat, thin walls, and subpar cleanliness

  24 Feb 2026

  I was beyond dissatisfied with my stay due to several significant failures in room quality and comfort, which ultimately forced me to check out early. My rating is based on the following:Inoperable Heating: The heating system did not work, leaving the room uncomfortably cold.Subpar Cleanliness: The bathroom was not cleaned to an acceptable standard upon arrival.Poor Sound Insulation: The walls were incredibly thin. I could hear everything occurring in the neighboring room, which made for a loud and disruptive environment.Impractical Workspace: The desk is far too small to be functional. It is essentially wasted space that makes the room unsuitable for any business-related tasks.Because the room failed to provide basic warmth, hygiene, privacy, or a viable workspace, I chose to truncate my stay. General Manager, General Manager at Hotel Keen, responded to this review Dear Jennifer,We appreciate you taking the time to provide your feedback. Please accept our sincere apologies for your stay, as what you have described certainly doesn't meet our high standards. The comfort of our guests is a top priority, and rest assured, we'll take action to ensure our accommodations are immaculate and kept at an inviting temperature. We hope to have another opportunity to change your perceptions in the future.All the best,Hotel Keen Guest Services

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• User:Christi M

  Trip type:

  Great little hotel!

  10 Feb 2026

  We had a great stay! The staff was very pleasant. Our room was small, but it was clean and had everything we needed. We both thought the bed/pillows were incredibly comfortable. The only complaint I would have is that, although we didn't bring our dogs this time, we normally travel with them. You say you're a pet-friendly hotel, but there's nowhere for dogs to relieve themselves. Our daughter is a collegiate softball player, so we come down a lot between Feb & May. We would stay at your hotel every time, but for the pet reason, we can't. Overall, great stay and we'd highly recommend. General Manager, General Manager at Hotel Keen, responded to this review Dear Christi,Thank you for choosing Hotel Keen! We're delighted that you were able to relax and unwind during your time with us and that our team members made a great impression on you. That said, we strive to provide a convenient visit for all who stay with us, including pets. Therefore, we will take your comments into consideration as we continuously strive to make improvements for the benefit of our great guests. Your recommendation is greatly appreciated, and we hope to welcome you back for another stellar stay in the future.All the best,Hotel Keen Guest Services

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• User:viajero2203

  Trip type: Solo travel

  Well located with great staff

  09 Feb 2026

  The hotel is very central close to the caltrain station, restaurants, shops, bars, pharmacy and Stanford university. Breakfast is very small but included in the room fee what is a plus. Another plus was a happy hour on Monday with complimentary wine from 5-6pm. Loved it! Staff is fantastic and helpfull is every way. The only weird thing was my room with no bathroom door on the second floor. The staff helped me to moce to another room in the first floor with barhroom door (a MUST for me). General Manager, General Manager at Hotel Keen, responded to this review Thank you for taking the time to share such a detailed review of your stay. We are pleased to hear that our central location made it easy to enjoy nearby dining, shopping, and transit, and that the included breakfast and Monday happy hour added extra value to your visit. It is especially rewarding to know that our team made such a positive impression and provided helpful support throughout your stay. At the same time, we regret that the initial room setup did not meet your expectations, and we are glad the situation was handled internally by relocating you to a room that felt more comfortable and appropriate for your needs. Your thoughtful comments are truly appreciated, and we are grateful you shared both the highlights and the areas that mattered most to you. It would be our pleasure to welcome you back anytime!All the best,Hotel Keen Guest Services

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• User:jonathaneA7245WO

  Trip type:

  loud music nearby bar

  09 Feb 2026

  loud music from nearby bar on saturday night kept me awake. otherwise nice hotel and great location. but loud thumping bass is a big problem. General Manager, General Manager at Hotel Keen, responded to this review DearJonathan,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our hotel and found the location to be a highlight of your stay. It is disappointing, however, that loud music and bass from a nearby bar disrupted your rest on Saturday night, as a comfortable and peaceful environment is an important part of the experience. Your comments have been reviewed internally so we can better address noise concerns moving forward, and we appreciate you taking the time to let us know. Take care, and we hope to welcome you back soon for a more restful visit worthy of a perfect rating.All the best,Hotel Keen Guest Services

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