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Hotel Valencia Santana Row

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Hotel Valencia Santana Row

locationSan Jose International Airport, San Jose - Silicon Valley - CA

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About Hotel Valencia Santana RowAbout Hotel Valencia Santana Row

Location

This hotel is located in San José. The nearest airport is San Jose - Municipal (SJC).

Facility

The hotel has a lift and features 212 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a car hire service, medical assistance, 24-hour room service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning ensures that rooms maintain just the right temperature. Guests can relax on the balcony or terrace. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Sun loungers and parasols are available on the terrace, where guests can enjoy a quick break or relax for hours. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, a spa and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a dining room and a bar. Bed and breakfast is offered as a catering option. A continental breakfast guarantees a great start to the day.

Amenities at Hotel Valencia Santana Row Amenities at Hotel Valencia Santana Row

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

  • Sport/Entertainment

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      Children's Entertainment

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

613

Very Good

327

Average

151

Poor

62

Terrible

67

Recent Reviews: 1220

  • User:Isabel B

    Trip type: Family

    Recommended Stay!

    rating30 May 2026

    Amazing stay at Hotel Valencia! Location and amenities are top tier. Michelle at the front desk went above and beyond to ensure our stay was great! Brent Gaines, General Manager at Hotel Valencia Santana Row, responded to this review Dear Isabel,Thank you for your wonderful review! We are delighted to hear that you had an amazing stay and enjoyed our location and amenities. We will be sure to share your kind recognition with Michelle, she will be thrilled to know she made such a positive impact on your experience. Thank you for choosing Hotel Valencia, and we look forward to welcoming you back soon.Regards,Grace SolisFront Office Manager

  • User:Patrick R

    Trip type: Couples

    Beautiful view, but that’s it

    rating23 May 2026

    Hotel Valencia in Santana Row left us pretty disappointed and underwhelmed overall.The rooftop bar views were nice, and Dani and Sebastian behind the bar were great, but that’s where the positives mostly end.The rooftop pool being closed during our stay was a big letdown since it was a major reason we booked in the first place. On top of that, the last night was frustrating, a group of high schoolers celebrating prom woke us up multiple times even after security was called.The overall guest atmosphere felt pretentious and less than welcoming, which really shaped the tone of the stay. We understand a hotel can’t control everything, but it’s worth being aware that a big part of the experience depends on the clientele you’ll be sharing spaces with, including elevators, hallways, and the pool area when it’s open.Overall, it felt like a lot of hype without the experience to match. Brent Gaines, General Manager at Hotel Valencia Santana Row, responded to this review Dear Patrick Ryan,Thank you for taking the time to share your feedback. While I’m glad you enjoyed the rooftop views and that Dani and Sebastian helped make part of your experience memorable, I’m very sorry to hear the remainder of your stay did not meet expectations.I understand how disappointing it was to have the rooftop pool unavailable during your visit, especially when it was one of the reasons you chose our hotel. I also sincerely apologize for the noise disturbance you experienced on your final night. While our team did respond to the situation, I understand the interruptions negatively impacted your ability to fully relax and enjoy your stay.We appreciate your honest comments regarding the overall atmosphere and guest experience, as feedback like yours helps us identify opportunities for improvement. Thank you again for staying with us and for allowing us the opportunity to address your concerns directly.Regards,Grace SolisFront Office Manager

  • User:James E

    Trip type: Family

    Beautiful hotel. But poor communication

    rating21 May 2026

    Great hotel and most friendly staff. However a piece of our stay was the poool, solely based off reviews. Pool was closed on a nice sunny day and we’re not advised that that it was close for a while until check in Brent G, at Hotel Valencia Santana Row, responded to this review Dear James E,Thank you for your kind words about our hotel and team. We truly appreciate you choosing to stay with us and are glad you enjoyed many aspects of your visit.We sincerely apologize for the disappointment regarding the pool closure and, most importantly, for the lack of communication prior to your arrival. We understand how important the pool experience was to your stay, especially on a beautiful sunny day, and we regret that expectations were not properly set in advance.Your feedback is incredibly valuable and has been shared with our team as we work to improve communication surrounding ongoing maintenance and amenity availability. We hope to have the opportunity to welcome you back for a much more seamless and enjoyable experience in the future.Regards, Grace SolisFront Office Manager

  • User:Brent J

    Trip type: Solo travel

    No pool, no lounge chairs, construction drilling

    rating21 May 2026

    Stay at the Valencia Hotel if:You want a gorgeous swimming pool closed 24/7 for construction repairs.You want a beautiful swimming pool area with lounge chairs, cabanas, and food and drink service closed 24/7 for construction repairs.You want to wake up every morning at 8:00 am to construction drilling and hammering noise.You want the hotel management to refuse to cancel your reservation, and take all your money, because you no longer want to stay and sleep at a construction site. Brent G, at Hotel Valencia Santana Row, responded to this review Dear Brent J,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet expectations. We understand how frustrating it is to arrive looking forward to enjoying our pool amenities and a relaxing atmosphere, only to be impacted by unexpected construction noise and closures.While the repairs are necessary to improve the guest experience long term, we recognize that this does not lessen the inconvenience you experienced during your visit. We also regret that you left feeling unsupported regarding your reservation concerns, as that is never the impression we want to leave with our guests.Your comments have been shared with our management team as we continue working to better communicate ongoing projects and minimize disruptions whenever possible. We truly appreciate your feedback and hope we may have the opportunity to provide you with a much better experience in the future.Regards,Grace SolisFront Office Manager

  • User:Elsa T

    Trip type: Friends getaway

    Best Hotel Experience

    rating07 Apr 2026

    I recently stayed at Hotel Valencia and it was truly the best hotel experience I’ve ever had.From the moment we arrived, the staff made us feel incredibly welcomed, like royalty. Every interaction was warm, genuine, and attentive. What stood out the most was how personal the experience felt. The team knew us by name and went above and beyond to make sure our stay was special.The service was seamless from start to finish, and they were extremely accommodating, which made the entire experience even more enjoyable. You can tell they take pride in creating memorable stays for their guests.Because of the exceptional staff and overall experience, I’ve already decided this will be my go-to place for celebrating my birthday every year.Highly recommend if you’re looking for a hotel that truly values hospitality and makes you feel special. Brent Gaines, General Manager at Hotel Valencia Santana Row, responded to this review Dear elsatA6890JY,Thank you so much for your incredibly kind words! We are truly honored to hear that your stay at Hotel Valencia was the best hotel experience you’ve ever had.Creating a warm, personalized experience for each of our guests is something our team takes great pride in, so it means the world to know that you felt welcomed, recognized, and well cared for throughout your visit. Your comments about the team making you feel like royalty and going above and beyond will be shared with everyone, they’ll be thrilled to hear this!We’re especially excited to know that you’ve chosen us as your go-to destination for celebrating your birthday each year. That’s such a special tradition, and we can’t wait to be part of those future celebrations.Thank you again for your recommendation, we look forward to welcoming you back soon for another memorable stay!Regards,Grace SolisFront Office Manager

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