Hyatt House San Jose Airport

San Jose International Airport, San Jose - Silicon Valley - CA

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About Hyatt House San Jose Airport About Hyatt House San Jose Airport

Location

This hotel welcomes guests in San José.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a cash machine and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a transfer service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A minibar and a desk are also available. A fully-equipped kitchenette with a refrigerator, microwave, tea/coffee station and dishwasher, as well as a complete set of utensils, is a standard feature. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. There are many ways to relax or stay active at the hotel, including a gym, callisthenics and aerobics.

Meals

The dining area includes a restaurant and a bar. A delicious breakfast provides energy for the rest of the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Hyatt House San Jose Airport

Facilities
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  Air conditioning
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  Bar(s)
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  Car Park
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  Conference Room
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Pets
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  Restaurant(s)
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  Shops
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  Small supermarket
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  Mandatory mask-wearing
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Time interval between room bookings
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  Use of commercially available disinfectants
Meals
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Gym
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  Indoor Pool
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  Number of Pools
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  Outdoor Pool(s)
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  Sun loungers

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

127

Very Good

Average

Poor

Terrible

Recent Reviews: 209

User:ignacio g
Trip type:
3 Thumbs Up
11 Jun 2026
Great, simple & always clean hotel. Free simple breakfast. What else do you want? Hyatt rewards member. This is why I always come back.
User:Scott G
Trip type: Business
Exceeded expectations
27 May 2026
Convenient location, well maintained facility and friendly staff. Loved the full kitchen for affordable meals plus the complimentary breakfast.
User:felix5407
Trip type: Business
Bad experience
23 May 2026
My stay could have been much better. On the first night, the air conditioning in my room was not working, and due to the discomfort, I only slept about three hours. I contacted the front desk, and a maintenance worker came to the room around 10:00 PM but was unable to fix the issue. I was then informed that the hotel was sold out, along with all other Hyatt properties in the area.I explained that I am a Globalist member and requested to be relocated to any comparable hotel with a functioning air conditioner, but I was told they could not assist me. The following morning, I was informed that I would receive 7,500 points as compensation.The next day, around 1:00 PM, I called to check on the status of the repair and was told the AC was still not fixed. I was also told I would be upgraded to a larger room. However, when I arrived at the hotel about an hour later, the front desk employee stated she had no idea what I was referring to because she had just started her shift and had not been informed of my situation. After I explained everything again, she was eventually able to move me to another room of the same size after about 20 minutes.Overall, I do not feel that my situation was handled appropriately, and I would appreciate the opportunity to speak with a manager regarding my experience. Jane Wommack, Owner at Hyatt House San Jose Airport, responded to this review Thank you for taking the time to share your feedback about your recent stay felix5407 . We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
User:Roam23092973706
Trip type:
Very positive hotel stay
28 Apr 2026
Very nice hotel. Clean, modern. I was complementary upgraded to a suite with kitchen. Comfortable bed, quiet. I have stayed here many times and would highly recommend General Manager, Other at Hyatt House San Jose Airport, responded to this review Roam23092973706, we appreciate you taking the time to review us. We are very glad to see our staff and property have resulted in you having a great stay. Safe travels, and please come see us again in the future!
User:izsmom
Trip type: Couples
Great staff but a bit disappointing…
19 Apr 2026
The pick up and drop off at the airport was good. Was told to call the hotel when you get your bags and they will send the shuttle. When you check-in you should set up your reservation for drop off date and time for the shuttle as it can get full quickly.The staff was very friendly and helpful and the one bedroom suite we had was very spacious and clean. However, the Chromecast system was not working and initially they moved us to another room. But that room’s TV system was also not functioning properly. Maintenance tried correcting the issue, but at the end it appeared it was due to a change to a new system that was not connecting to the hotel’s WiFi that could not be corrected immediately.The complimentary buffet was ok, no omelet station offered anymore. Don’t rely on their wake-up service. The phone connection doesn’t work, so called the front desk and asked for a 4:30am wake-up call. Never got the call, fortunately I was able to get up on my own at 5am. Husband went to talk to the front desk and the person said the evening shift didn’t say anything, but when he went to check the log it was written down. Maybe management should tell the early morning staff to check the log regardless of the evening staff not saying anything. Not sure if we’ll stay here again. General Manager, Other at Hyatt House San Jose Airport, responded to this review Izsmom, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

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Hyatt House San Jose Airport

Location

Facility

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Sport

Meals

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