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Hyatt House San Jose / Cupertino

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Hyatt House San Jose / Cupertino

locationSunnyvale, San Jose - Silicon Valley - CA

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About Hyatt House San Jose / CupertinoAbout Hyatt House San Jose / Cupertino

Location

This hotel warmly welcomes guests in Cupertino.

Facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, cash machine and drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, an alarm call service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. Additional features include a microwave and a tea/coffee station. A telephone, a flatscreen television, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The pleasantly heated water of the outdoor pool area guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including a gym and aerobics.

Meals

The dining area includes a restaurant and a bar. A fortifying breakfast is served daily. Staff are also happy to provide children's meals.

Amenities at Hyatt House San Jose / Cupertino Amenities at Hyatt House San Jose / Cupertino

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Gym

    • -

      Heated Pool(s)

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sun loungers

    • -

      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

261

Very Good

48

Average

8

Poor

14

Terrible

11

Recent Reviews: 342

  • User:aviators99

    Trip type:

    Hyatt House that really surprised me

    rating10 Jun 2026

    This Hyatt House probably should be a Hyatt Centric. Much nicer than any other Hyatt House I've been to. I was expecting a noisy window unit AC but they have real AC. Great amenities and more of a larger hotel feel. I had great reviews so I tried it in a jam, and now I'll be returning here when on the peninsula next time. Eduardo at the front desk was amazing. He took the time to understand my travel preferences and accommodated all of my requests. General Manager, Agency / Consultant at Hyatt House San Jose / Cupertino, responded to this review Your comments truly brightened our day, aviators99! We are delighted to hear how impressed you were by the overall experience at Hyatt House San Jose/Cupertino and that the amenities, comfort, and atmosphere stood out from your previous visits to other properties.It is especially rewarding to know Eduardo at our front desk made such a positive impression and took the time to personalize your stay. The fact that you discovered us while in a pinch and now plan to return means so much to our entire team.We look forward to welcoming you back whenever your travels bring you to the peninsula!

  • User:Gerald N

    Trip type:

    Above and beyond

    rating26 May 2026

    Great staff. I had no problem making several changes. Also,ight Tesla chargers and eight CCS1 chargers with no cost to use. General Manager, Agency / Consultant at Hyatt House San Jose / Cupertino, responded to this review Gerald, your review truly made our team smile! We are so pleased to know you enjoyed your visit to Hyatt House San Jose/Cupertino and found it easy to make changes to your booking. It is wonderful to hear that the EV charging options stood out during your stay as well. We hope to welcome you back again soon!

  • User:Chris T

    Trip type:

    Exceptional service, clean, modern, and responsive with a great breakfast and easy parking.

    rating06 Apr 2026

    We have visited quite a few Hyatt House properties over the years but this location stands out with exceptional service, an expansive breakfast selection, modern and comfortable rooms, and easy parking a the underground parking garage (has EV charging).We were greeted cheerily by the staff upon our arrival in the afternoon. This was during the buildup to Easter timeframe and the hotel engaged in some well-placed decorations to bring a festive feel to the lobby and personnel. We were offered our Hyatt membership perk of a free water, but even in this the hotel was a cut above as the water was a larger, sip-top style vs the typical 0.25 500mL that we have received at other properties. We were also offered to use our late checkout while checking in. Breakfast was fantastic with a very clean setup and some less common options made available. There were several alternative milks, which was nice for some of our party. The fresh omelet option was wonderful as was the inclusion of roasted vegetables, rice, and miso soup. I have never seen these options on the menu at other Hyatt House properties, and they were much appreciated by myself and my party. The breakfast area was well-staffed and attended to, was very clean, and the staff were proactive in removing dirty dishes, even taking them from the patrons as they bussed the tables. Coffee was replaced quickly upon emptying as were all other options. It was a great experience, and we will return whenever we find ourselves out there again.We did have some issue with the bedding that is no real fault of the service received at the hotel, and I am extremely pleased that we were upgraded to a larger 2 bed suite upon arrival due to our larger party. However, we did make use of the pull-out bed for our older daughter. Unfortunately, it was not in good condition. The pull-out bed was essentially reclining in nature such that the foot of the bed was notably higher than the head of the bed. Additionally, the padding of the bed was insufficient such that the metal bars beneath the bed were easily felt. My daughter spent one very uncomfortable night on it, but we then moved her onto the regular bed in the bedroom and shared the other. That normal bed had issues as well. It was heavily depressed on the left side from overuse and should be replaced. Happily, she was fine in the center. I also used that bed and was fine in the center, but the bed is still not in good shape given the major depression.I am not sure what else needs to be said, but I will reiterate that the property and personnel at this location exceeded our expectations in every way with the exception of the condition of the pull-out bed and one of the main beds. We managed to be comfortable nonetheless and these seem like easy fixes. It's worth noting that a 4.6 earthquake occurred nearby (Boulder Creek) while we were there and the place took it like a champ. General Manager, Agency / Consultant at Hyatt House San Jose / Cupertino, responded to this review Chris, it was such a pleasure to read about your thoughtful experience at Hyatt House San Jose/Cupertino. We are truly grateful you took the time to share so many details, from the festive atmosphere our team created for Easter to the positive impact of a well-run breakfast. We especially appreciate your recognition of those extra touches that made your visit feel unique, as well as your kind mention of our team’s proactive approach in the breakfast area.Thank you for highlighting how the amenities, such as the EV charging and parking, the engaging lobby, and your guest room’s comfort contributed to your stay. At the same time, we want to sincerely apologize for the discomfort your daughter experienced with the pull-out bed and for the wear you encountered in the main bed. These are issues our housekeeping and engineering teams will address right away to ensure every guest has a restful night.It means a lot to know you still felt welcome and cared for during your stay, even through a nearby earthquake and the minor setbacks in your room. Your insights help us grow and improve, and we look forward to seeing you and your family again the next time you visit the area. Safe travels until then!

  • User:Sonia F

    Trip type:

    Need to be fixed

    rating26 Mar 2026

    You can't really sleep if the AC is full blast & then the heat kicks in. We had many problems with this location and it's sad because this a new hotel. General Manager, Agency / Consultant at Hyatt House San Jose / Cupertino, responded to this review Sonia, thank you for sharing your experience with us. We are sorry to hear about the challenges you faced with your room's HVAC system and appreciate you letting our team know about these concerns. Our engineering team will review the situation you described to help prevent similar issues, and we are grateful for the opportunity to improve.

  • User:fooddentista

    Trip type: Solo travel

    Do You Know The Way to ..Cupertino

    rating24 Mar 2026

    Fantastic stay from start to finish! The hotel itself is clean, comfortable, and well-maintained, creating a welcoming atmosphere the moment you walk in. What truly sets this place apart, though, is the exceptional staff.Bhuwan, Edwardo, and Angel at the front desk are incredibly friendly, helpful, and professional. They go above and beyond to make every guest feel valued and at home. On a previous visit, Bhuwan even took the time to personally show me how to charge my electric rental car—an act of kindness and service that really stood out.It’s rare to find a team that is not only attentive but also remembers returning guests, which made my experience even more special. I highly recommend this hotel and look forward to staying here again!Pro tip: The hotel offers complimentary electric car charging for guests, which is a fantastic added perk. General Manager, Agency / Consultant at Hyatt House San Jose / Cupertino, responded to this review fooddentista, we could not be happier to read your review! Hearing that you had such a fantastic experience at Hyatt House San Jose/Cupertino and felt so welcomed by our team is truly rewarding for all of us. It means a great deal to know that Bhuwan, Edwardo, and Angel helped make your visits memorable, and we appreciate you sharing how Bhuwan’s extra attention with your electric car stood out.We are grateful for your recommendation and the kind words about our atmosphere. It would be a pleasure to welcome you back for another wonderful stay!

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