Quality Inn & Suites Santa Cruz Mountains

Recent Reviews: 146

• User:Liam N

  Trip type: Friends getaway

  Poor condition and service

  27 Oct 2025

  If you don't have unlimited data, look elsewhere. The Wi-Fi is useless. The appliances and lights are in poor condition, and the service (singular) was not performed adequately. The rooms are at least relatively clean, but that is the ONLY upside. If you stay here, be prepared to step out of the room for network signal or to need your data, and forget about free breakfast. Guest Relations Manager, General Manager at Quality Inn & Suites Santa Cruz Mountains, responded to this review Dear liamn524, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, particularly with our Wi-Fi connection and room amenities. We understand how important reliable internet and well-functioning appliances are for our guests, and your comments have been shared with our maintenance and management teams for immediate review.We’re glad to hear that you found the room relatively clean. Our housekeeping staff works hard to ensure comfortable accommodations for every guest. Regarding breakfast, we apologize for any confusion, as we do offer a complimentary breakfast daily, and we’ll make sure our front desk team provides clearer information about this moving forward.We value your feedback as it helps us identify areas for improvement, and we hope you’ll consider giving us another opportunity to provide a much better stay in the future.Safe travels ahead, and thank you again for your honest review.

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• User:66p0ppy

  Trip type: Family

  Not so “Quality “ Inn.

  11 Oct 2025

  Check in was pleasant and the two gentleman we talked with were very nice. Upon entering our room #211 we were taken back by the musty smell first thing. Opened the windows to air it out. It was late and dark outside when we checked in and had 5 minutes to get ready for the event we were traveling for. We didn’t take time to look at the condition of the room. The next morning we were able to see where the musty moldy smell came from. My guess is the mini fridge had a condensation leak for quite some time. The particleboard that housed the fridge was falling apart and moldy as well as the carpet. I would say Quality is a stretch when describing this hotel. It needs some work to bring it up to a basic standard. Guest Relations Manager, General Manager at Quality Inn & Suites Santa Cruz Mountains, responded to this review Dear 66p0ppy, Thank you for taking the time to share your feedback. While I’m glad to hear that your check-in experience was pleasant and that our front desk team made a good impression, I’m truly sorry to learn about the condition of your room and the musty smell you encountered during your stay.Your detailed comments regarding room 211 are very helpful, and we’ve already shared them with our maintenance and housekeeping teams to ensure the issue with the mini fridge and the surrounding area is thoroughly inspected and resolved. This certainly isn’t the experience we want any of our guests to have, and we appreciate you bringing it to our attention so we can make it right.We’re always working to improve our property and guest comfort, and feedback like yours helps guide those efforts. I hope you’ll consider giving us another opportunity in the future. We’d love the chance to provide you with the clean, comfortable, and quality experience you expected.

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• User:Skipper R

  Trip type: Family

  Can you say health department (831.454.4000)

  29 Jun 2025

  Greetings fellow travelers, Where to begin.Well to be honest there are so many things to be addressed I can not go in to the details at this time. I will say our stay was bad enough to contact the local health department and report all the issues we had including code violations. We also took the opportunity to request another room with the same results.Please do not stay here. You will be better off staying the night in your car,Regards,Skipper P.S. please look at all the photos in there gallery, as we have the same ones. We took ours in June. 2025 Guest Relations Manager, General Manager at Quality Inn & Suites Santa Cruz Mountains, responded to this review Dear 748skipperr, Thank you for taking the time to share your feedback, though we are deeply disheartened to read about the experience you described. We take concerns related to health, safety, and cleanliness very seriously, and your comments are truly concerning.We sincerely apologize that your stay fell so far below expectations and that you felt the need to contact the local health department. While we understand you did not go into detail here, the reference to code violations and conditions prompting a room change, without improvement, suggests a situation that is entirely unacceptable by our standards.Please know that we are committed to maintaining a safe and comfortable environment for all our guests, and we are currently reviewing recent guest feedback, maintenance logs, and staff reports from June 2025 to investigate your claims. We would also appreciate the opportunity to speak with you directly about your concerns and better understand what you encountered during your stay. Regarding the photos you referenced, while we always encourage guests to look at photos as part of making an informed booking decision, we regret that your visual experience appeared to match negative examples you may have seen. That is certainly not the standard we aim to uphold, and your feedback will be shared with our housekeeping and maintenance teams to ensure all rooms are being inspected and addressed with greater diligence.We understand that no apology can undo your experience, but we do hope you’ll give us the chance to make things right. Your feedback is being taken seriously and will help guide immediate improvements.

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• User:978royb

  Trip type: Family

  Avoid - big disappointment

  24 Sept 2024

  We had 3 rooms. Walked in and found broken locking mechanisms for front windows facing exterior walkways - dowels were provided. When we found hair, lipstick and mascara stains on sheets, the clerk at the front desk would not answer the phone so we couldn’t have sheets addressed until next day. The bedding and towels were thin and rough. Bathtub was worn and slick when wet without nonslip stickers or nonslip bath mat. Water pressure in the tub was extremely weak making finding off difficult. The toilet was tilted and the seat was loose. The bathroom sink had a crack that ran the length across the bottom and no stopper. The furniture in the rooms was damaged with one piece held together with duct tape. The door safety latch on one door was cracked and not usable. The window sills were water damaged and not repaired. Walls were patched but left unsanded and unpainted. The curtains were filthy. The grounds were well maintained but the pool slick with algae - total slipping hazard. When we complained about the condition of the rooms, we were credited 10% which we found unacceptable. I understand it is a 2 star property, but 2 star means less amenities not run down, deplorable conditions. Guest Relations Manager, General Manager at Quality Inn & Suites Santa Cruz Mountains, responded to this review Dear 978royb, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, as this is certainly not the experience we want our guests to have.We understand your frustration with the pricing, and we want to assure you that we are committed to providing good value for our guests, particularly with the amenities and services we offer. We are currently in the process of renovating parts of the property, which will include improvements to guest rooms and facilities. We appreciate your patience as we work to enhance the overall guest experience.We regret the inconvenience caused by the low toilet, slippery bathtub, and clogged sink drain. These are all important maintenance concerns that we take seriously, and we will address them immediately to ensure they are fixed for future stays. We also understand how frustrating it must have been not to be able to charge your devices, and we’ll have our team inspect the outlets throughout the rooms to resolve this issue.Your comments do not fall on deaf ears, and we truly appreciate your constructive feedback. We hope you will consider staying with us again in the future, and if you do, we would be more than happy to accommodate any specific needs or concerns you may have to ensure a more pleasant experience.

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• User:rcrook22

  Trip type: Family

  Terribly overpriced to the point of price gouging!

  18 Aug 2024

  Terribly overpriced, def in need of renovating! Toilet too low to the floor, bathtub shower slippery when wet, could not charge cell phones from any electrical outlets, sink drain clogged, backed up with water with every use, very poor value, I’m not a complainer but you asked for a review. So will this fall on deaf ears? Guest Relations Manager, General Manager at Quality Inn & Suites Santa Cruz Mountains, responded to this review Dear rcrook22, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, as this is certainly not the experience we want our guests to have.We understand your frustration with the pricing, and we want to assure you that we are committed to providing good value for our guests, particularly with the amenities and services we offer. We are currently in the process of renovating parts of the property, which will include improvements to guest rooms and facilities. We appreciate your patience as we work to enhance the overall guest experience.We regret the inconvenience caused by the low toilet, slippery bathtub, and clogged sink drain. These are all important maintenance concerns that we take seriously, and we will address them immediately to ensure they are fixed for future stays. We also understand how frustrating it must have been not to be able to charge your devices, and we’ll have our team inspect the outlets throughout the rooms to resolve this issue.Your comments do not fall on deaf ears, and we truly appreciate your constructive feedback. We hope you will consider staying with us again in the future, and if you do, we would be more than happy to accommodate any specific needs or concerns you may have to ensure a more pleasant experience.

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