Residence Inn San Jose South

Recent Reviews: 200

• User:Bonnie Z

  Trip type: Family

  Residence Inn San Jose Stay Away!

  11 Apr 2026

  Had to stay two nights. Room was filthy, desk no chair, sofa bed no mattress, kitchen no dishes and a fire alarm this morning. The least they could do is clean the room before they rent it. Also woke up to a fire alarm this morning. and had to evacuate, however they did not provide any follow up information to us. Not worth the price. Currently waiting in our room till we can check out at 11:00 Angelica J, at Residence Inn by Marriott San Jose South, responded to this review Thank you for taking the time to share your feedback. We take all reviews seriously, as they help travelers make informed decisions and allow us to continually improve.After reviewing your comments and the photos attached, it appears that the experience and images shared may not be from our hotel. The features and room layout shown resemble a neighboring property rather than our own accommodations. That said, we completely understand how confusion can happen, especially when multiple hotels are located close together.We want to ensure that your feedback reaches the appropriate team, and we would be happy to help clarify details if you’re open to connecting with us directly. Please feel free to contact our management team at 408-226-7676, and we will gladly assist.We appreciate the opportunity to provide clarity and hope your future travels are pleasant and comfortable.Warm regards,Angelica JeffreyGeneral ManagerResidence Inn San Jose South

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• User:MoodyMermaid

  Trip type: Couples

  As usual, Residence Inn delivers

  18 Aug 2025

  Lovely, clean room and kitchen. Comfortable bed. Great breakfast.The only ridiculous things is charging $12 for parking in their own lot, which isn't anywhere that justifies paid parking.Really poor service mindset on this. Angelica Jeffrey, General Manager at Residence Inn by Marriott San Jose South, responded to this review Dear MoodyMermaid,Thank you so much for sharing your experience and for rating us 5 out of 5! We’re thrilled to know you enjoyed your clean and comfortable suite, as well as our complimentary breakfast.We also appreciate your feedback regarding parking. While we understand how it may feel, the fee helps us provide a safe and secure parking area with lighting and monitoring in place for our guests’ peace of mind.Your comments mean a lot to us, and we’re grateful you chose to stay with us. We look forward to welcoming you back on your next visit to San Jose!Warm regards,Angelica JeffreyGeneral ManagerResidence Inn San Jose South

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• User:Susan W

  Trip type: Couples

  Rude Front Desk Agent

  10 Jul 2025

  Me and my husband were looking for a hotel in the area , we were planning to make a reservation for the weekend. We are out of town also we walked in and the front desk lady I believe her name was Corine. I am a triple aaa member I always get a discount at other hotels she was very rude and made us feel like we weren’t welcome & I was trying to explain that I am a member I was able to get a lower rate at other hotels even if it wasn’t that much lower but she said she couldn’t provide the triple aaa discount and that she “wasn’t going to simple as that”. We were trying to explain it very nicely , she was very rude did not help us at all. Definitely would not come back she should not be working at a hotel that looks as nice as this. Angelica Jeffrey, General Manager at Residence Inn by Marriott San Jose South, responded to this review Dear susanwU3472BE,Thank you for taking the time to share your recent experience with us. I sincerely apologize for the way you were treated during your visit and for the impression this left on you and your husband. What you described does not reflect the level of service we aim to provide, and I understand how frustrating and disappointing this must have been—especially when you were simply trying to inquire about rates and discounts.Please know that AAA discounts are available at our hotel based on availability and specific rate types. If this was not communicated clearly or respectfully, that is absolutely not acceptable. I will be addressing this matter directly with the team member involved and taking appropriate steps to ensure this type of interaction does not happen again.We truly value your interest in our hotel and your loyalty as a AAA member. I would appreciate the opportunity to make this right should you reconsider staying with us in the future. Please feel free to reach out to me directly if I can assist with a future reservation or clarify any questions about available discounts.Thank you again for your feedback—it helps us improve.Warm regards,Angelica JeffreyGeneral ManagerResidence Inn San Jose Southangelica.jeffrey@marriott.com

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• User:Doug S

  Trip type: Business

  Decent

  01 Jun 2025

  Average among the Residence Inns I've stayed at.Rooms are clean and have modern amenities. Outdoor recreation area is relatively small, with a pool and bbq area.There's a small room with tables, adjacent to the lobby. Doubles as breakfast area and hang out area for people working.Staff was professional and moderately friendly.Breakfast was acceptable. Hot choices were fairly limited. I believe they had eggs and sausage daily, then rotated breakfast sandwiches and waffles. They had cereal with a lot of add-on grain options. Coffee was pretty good.They charge extra for parking. Keep that in mind when comparing rates.Didn't see any type of manager's reception / happy hour. Some Residence Inns have these.Overall there was nothing wrong. It just had more limited public spaces and food options than other properties. Angelica Jeffrey, General Manager at Residence Inn by Marriott San Jose South, responded to this review Dear 825dougs,Thank you for choosing the Residence Inn San Jose South and for taking the time to share your detailed feedback.We’re glad to hear you found your suite clean and well-equipped with modern amenities, and that our team delivered professional service during your stay. Your observations about our outdoor recreation area, breakfast offerings, and shared lobby space are sincerely appreciated, as they help us better understand our guests' experiences.We understand that some other Residence Inns may offer additional amenities such as manager’s receptions or more expansive common areas. While our property has a slightly different layout and amenity set, we're always looking for ways to enhance the guest experience within our space. Your feedback on breakfast variety and parking charges has been noted and will be shared with the appropriate teams for review.Thank you again for your honest and balanced comments. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Warm regards,Angelica JeffreyGeneral Manager

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• User:RickyBobbie

  Trip type: Couples

  Good value, inconsistent housekeeping

  17 May 2025

  We stayed for a few months and would stay again because of the friendly staff and value for the money.When we checked in, we were greeted right away. Staff was friendly and helpful--shout out to Roman and Kathy at the front desk, in particular!We stayed on a 1 BR on the 3rd floor overlooking the courtyard. As it got warmer, the courtyard got noisy as guests took advantage of the pool, sports court and grilling area.Our room was quiet, dark and somewhat dated but functional. There was a work desk in the living area and small kitchen table, so two of us could work on our computers. The kitchen had a fridge with icemaker, 2-burner stove top, microwave, dishwasher and kitchen supplies including small coffee maker. The Queen size bed was comfortable. The A/C threshold was capped at 68 but was tolerable during the months we were there, and we were able to open the window for fresh night air. The bathroom had decent water pressure for California. There was no in-room safe.Breakfast was ok - the breakfast staff were friendly and they hustled! But...whoever is in charge of food/breakfast supplies frequently let things run out. Ok, so you're not going to buy eggs when prices are obscene, we get it. But there were days and days with no yogurt, no (fresh) bananas, not even paper bowls.Their gym is small but has 2 treadmills, an elliptical, a recumbent bike and dumb bells. One of the treadmills was often glitching.They charge for parking.Housekeeping was inconsistent. We only asked for full cleans once a week, and no refresher visits. Yet we were never sure if we would get supplies restocked, and we had to request that they vacuum. The shower stall was not always cleaned.Wifi was ok. On video conference calls, we would sometimes get a "poor internet connection" message on our end. And we had selected the hotel's "high speed" internet option.The location is convenient. There's a Lucky grocery store across the street and plenty of shops, banks, restaurants within a mile or two. The hotel is very close to hwys 85 and 101. Angelica Jeffrey, General Manager at Residence Inn by Marriott San Jose South, responded to this review Dear RickyBobbie,Thank you for taking the time to share your detailed feedback following your extended stay with us. We truly appreciate your kind words about the value we offer and the friendliness of our team—especially your recognition of Roman and Kathy at the front desk. I’ll be sure to pass along your shout-out to them!We’re glad to hear that your suite met your needs for both rest and remote work, and that you enjoyed the amenities in the room, including the kitchen setup and comfortable bed. It's also great to know that you appreciated our convenient location and welcoming atmosphere.That said, I want to sincerely apologize for the areas where we fell short—particularly with the inconsistency in housekeeping, breakfast supply management, and occasional issues with the fitness equipment and Wi-Fi. These are all areas we take seriously, and your comments will be shared with our operations and housekeeping teams for immediate review and improvement.Your patience and understanding regarding supply fluctuations—especially during challenging pricing periods—are greatly appreciated, and we agree that clear and consistent service should never be compromised. We’ll work harder to ensure that guest supplies and services are better monitored and maintained moving forward.We’re grateful for your loyalty and are glad to know you would consider staying with us again. We look forward to the opportunity to better serve you during your next visit.Warm regards,Angelica JeffreyGeneral Manager

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