Santa Clara Marriott

Recent Reviews: 907

• User:753newyorker

  Trip type: Family

  Good stay, friendly staff, noisy

  18 Feb 2026

  I searched long and hard for a good hotel to stay near family, and there really aren't that many options right in Santa Clara. Marriott was nearby so I booked a room in the tower. We were on the 5th floor. The room itself was decently sized and well-lit. While you got some view of the road it wasn't too loud or bad. However, the room was a bit small for the 3 of us, so I decided to move to connecting rooms. I got one by the poolside and it was by far the noisiest room. It was awful. Please do not stay in 1619 area. There was a conference going on and you could literally walk past those rooms right straight in this hallway. Every single person who passed was loud, even at 3am and when I asked them to please keep it down they laughed loudly and continued till I complained to the hotel. It was absolutely ridiculous. While poolside access is certainly desirable since you also have the patio and the pool gate is right there, it is just not worth it to deal with that kind of a noise. I also felt like security was very poor. Someone who came there for a conference could literally walk past your room. The elevators to the tower rooms didn't need you to swipe your room card. While it maybe a safe area, I felt like given that it is used for conferences there needs to be more security. The pool was heated and a good temperature. Room service was good but food not so good. Breakfast was decent, slightly overpriced for the spread but my kids liked it. Service itself was good, people were friendly, but they are clearly under-staffed and you don't get much help with luggage. Housekeeping was everyday which was so nice! We were happy to have connecting rooms since it gave us more space to keep our luggage. The rooms are sufficient for 1-2, and the bathrooms are really small sadly. I wish they had increased bathroom sizes when they renovated. Parking was available and pricey, and it was hard getting the card to work every time. They also don't give adequate information. Parking was closer to the room we stayed in, but they didn't give us the information or the building number sign to park near. On the last day I asked someone and they shared that information with a map. I will likely stay here again if I were to visit, or look at other hotels with slightly bigger rooms and bathrooms. But I still had a good stay here. It is a good hotel with friendly staff, provided you book the right room. Jeff Fairbank, Guest Services / Front Office at Santa Clara Marriott, responded to this review Thank you for sharing your detailed experience at the Santa Clara Marriott. We are grateful for your feedback, as it provides valuable insight into both the positives and the challenges you encountered during your stay. It's good to know you appreciated the hotel's location, the well-lit rooms, pool temperature, everyday housekeeping, connecting room convenience, and the friendly staff. We're also glad your kids enjoyed the breakfast.We’re truly sorry to hear about the noise issues in the poolside room and the concerns regarding security and parking information. Your comments regarding room size, bathroom space, and food quality have also been noted. It's clear that some aspects of your stay didn't meet your expectations, and we sincerely empathize with the frustrations caused by noise and the lack of adequate assistance with luggage and parking directions.Thank you again for sharing your experience and for considering staying with us again. Your feedback is invaluable, and we appreciate your honest review.

  Read more

• User:Hao Z

  Trip type: Family

  Discriminatory and unacceptable experience

  29 Dec 2025

  Had a very unpleasant experience at Santa Clara Marriott. The front desk staff refused to sell me a gift card using my own credit card, even though my name is clearly printed on it and matches my ID. I've used this card here many times before with no issues. Even worse, when my husband spoke to me in foreign language , the staff told us we “cannot speak foreign languages here.” This felt discriminatory and unacceptable. Very disappointed by how we were treated. Jeff Fairbank, Guest Services / Front Office at Santa Clara Marriott, responded to this review We take matters like this seriously and are still available to assist with resolving this issue. We have not heard from you since May 2025 when you first brought this to our attention.

  Read more

• User:Wingnuts

  Trip type: Business

  Meh

  23 Nov 2025

  I haven’t stayed here in a few years and thought I would give it a try again… hoping it might’ve gotten better. Sadly, not much. The rooms have been renovated and are better than before, but they still have the clunky heating and air-conditioning system systems that make too much noise. The building structure itself is still its old and dated same self. I thought the bar service was very good as was a snack I had there. Overall, my stay was decent but certainly nothing special. It’s unfortunate that Marriott does not operate a higher quality true 4 star facility in the Silicon Valley market. Jeff F, at Santa Clara Marriott, responded to this review Thank you for staying with us! We did have a multi-million dollar full renovation recently and also replaced all air conditioning units in the past year. I am sorry to hear we did not meet your expectations. I hope you will consider staying with us again the next time your travels bring you to Silicon Valley.

  Read more

• User:lorad665

  Trip type: Couples

  Surprising Fitness Center

  04 Nov 2025

  As a fitness professional, I will only go to properties with on-site fitness facilities. Since this is my area of expertise, I only review the hotel gyms.I was pleasantly surprised by the fitness center at this hotel. Located in a separate building next to the pool, this large space has just about anything a fitness enthusiast/gym rat/traveler could want. 7 LifeFitness treadmills overlooking the pool, plus an additional 4 tucked around the corner 4 LifeFitness ellipticals overlooking the pool2 Peloton bikes1 LifeFitness studio cycle1 LifeFitness recumbent bike1 LifeFitness stationary bike2 “escalator” stair steppersA separate “fitness on demand” area with large monitor and equipment to use for classes chosen through the kiosk screen. Plenty of handbells and barbells in varying weightsKettlebells and medicine ballsBOSU and Fitness BallsMats and foam rollersLifeFitness Synergy 360 with boxing bag, multi-position, “Jump Sport” trampoline for medicine ball bounce back.LifeFitness strength machines: chest press, lat pull down, leg press, barbell assist. Towels, chilled towels, water bottles, water bottle filler, headphones, plenty of gym wipes. The only thing lacking in this fitness center is a restroom. I must also add, this hotel has a beautiful pool with a dedicated lap swim lane (wish I would have known this!). Also, a lovely whirlpool on the pool deck with plenty of chairs and towels.

  Read more

• User:songy1821

  Trip type: Family

  No sofa or chair in two queen bed rooms, and staff was not helping

  28 Jul 2025

  Good location for both family and business. Decent food and a nice gym. But we encountered two annoying issues. First, we reserved a two-queen room, but there was only one office chair—no sofa or chair in the room. When asking the hotel staff if we could have a second chair, they turned us down. We were told that only king-bed rooms have two chairs. You'd expect on average two occupants for a two-bed room, but you only put in one chair? Second, for two nights, there were people talking in the hallway after midnight (around 1AM). Please put up a sign about quiet time, or let the front desk tell people when they check in. Jeff Fairbank, Guest Services / Front Office at Santa Clara Marriott, responded to this review Dear songy1821,Thank you for staying with us and taking the time to leave a review. I am sorry to hear you did not enjoy your experience. While we currently do not have extra chairs for guestrooms we will take your suggestion under advisement for future enhancements. We have regular patrols on hallways to ensure noise levels are kept to a minimum for the enjoyment of all guests and I am sorry you were disturbed.-Jeff

  Read more