Surestay Plus Hotel By Best Western Mountain View

Recent Reviews: 294

• User:Khaldon E

  Trip type: Family

  Don't stay there, they don't honor their written agreements

  02 Mar 2026

  When I checked in i asked for late check out, the receptionist granted me till 12:30PM, and he wrote it in the check in form that I have copies of it. yesterday at 11 AM another receptionist called us (he said his name is Marco) asked if we want to extend our stay, when we said no he said ok you have to leave now, I told him I have been granted a late check out at 12:30PM, he said I don't see this anywhere, I told him it is printed on the check in form, he told me: you are lying no one promised you nothing and hanged up the phone on me, I called him back and told him this was so rude, he said: you are a liar come to the office and show me, I went to the office and pointed the notes on the paper, he said: I don't care about that, you don't understand the paper it says in the rules you have to leave now, I tried to explain to him nicely that we agreed with the other receptionist on 12:30pm that's why he wrote it on the check in form.he said you must leave now or I will call the police, at that point i told him please do, i will leave at 12:30, I left to my room and till we left at 12:30 i never seen any police.At the time we left I went to gave him the key, he told me you don't understand what is in the paper, I told him I do understand that you are ruining the reputation of this place., and left. Samir Bent, General Manager at SureStay Plus By Best Western Mountain View, responded to this review Hello, Thank you for your review regarding your recent stay at our property.I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I definitely I will have a talk with the employee for his behavior ( he is new in the team) , and again I am sorry for this issue.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 6509629912.Sincerely,

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• User:LisaT1095

  Trip type: Business

  Cheap, friendly spot

  13 Aug 2025

  Breakfast and (unheated) pool are nice extras. Service is friendly.My room was large and clean. However, the aging air conditioner kept loudly turning on and off all night, waking me up about 5 times. Samir Bent, General Manager at SureStay Plus By Best Western Mountain View, responded to this review Hello,Thank you for letting us know about your stay. your feedback is very important to us.We look forward to seeing you on your next visit.Best regards,

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• User:Özlem V

  Trip type: Family

  Outstanding Management & Staff Excellence & Exceptional Guest Experience”

  31 Jul 2025

  Amazing stay! Super clean rooms, delicious food, perfect location, and very safe. The manager, reception, and housekeeping staff were all incredibly friendly and professional. It truly felt like home. I highly recommend this place to anyone looking for comfort and superior service.” Samir Bent, General Manager at SureStay Plus By Best Western Mountain View, responded to this review Thank you for your great review, it is a pleasure serving you.Thanks again

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• User:Dawn P

  Trip type: Friends getaway

  Filthy bathtub

  01 Oct 2024

  All I can say positive about the hotel is that the bed was comfortable and the sheets were clean. The hotel was filthy. The bathroom had black mold and cracking tiles, and the bathtub was absolutely filthy when I brought it to the managers attention the general manager who gave me 50% off after I spent an hour cleaning their tub so I could at least shower in it wouldn’t give me another refund and told me to go elsewhere. Samir Bent, General Manager at SureStay Plus By Best Western Mountain View, responded to this review Hello,We value our guests and we do the best for them to have a comfortable and pleasant stay, our housekeepers do their best but it happens that human errors occur.I have already replied to your email and apologized again for not meeting your expectation in terms of housekeeping service, we gave you another room and we did gave you also a discount, you asked for a full refund before using the room but still wanted to stay, the room was used and occupied until the next day therefor a discount is fair not a full refund.You sent me a threatening email asking again for full refund and I responded politely that you have many other choices when it comes to hotels and respectfully we prefer that you choose another location for your next stay.Best regards,

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• User:LizzieGLonePineGal

  Trip type: Solo travel

  Great place to stay - easliy accessible to everything Los Altos!

  30 Sept 2024

  Very comfortable and clean! Super friendly and professional staff. The rooms were really nice and it was an excellent value! It was so reasonably priced compared to everything nearby that I was pleasantly surprised by how nice it was... but that has been my experience with Best Western. Good quality for the money. Samir Bent, General Manager at SureStay Plus By Best Western Mountain View, responded to this review Hello,Thank you very much for your kind comments, it was a please serving you.We hope to see you on your next visit to Mountain view.Thanks again

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