Uptown Oasis San Jose Airport

Recent Reviews: 1270

• User:graemeclan

  Trip type: Business

  Don’t let the pictures fool you.

  27 Oct 2025

  The outside looked vintage and welcoming. The first room that we were given, was around the outer perimeter and faced a brick wall, and smelled like BO, but when we went inside to request a new room, the front desk was very accommodating. The new room smelled great but the wall paper was peeling and the mattress was hard spring mattress so the sleep was not very comfortable. It’s close to dining and freeways to get around, but the advertised bar and restaurant were closed permanently. The pool and hot tub were not maintained and dirty. We did not want to get into the hot tub or the pool. The facility is overall in fair condition, just looked very run down. Over priced for the experience. Would not stay again or recommend. The photographs do not represent the actual appearance of the hotel. The tropical plants and Landscaping were nice and as someone that doesn’t live in California, the morning aroma of all of the vegetation was beautiful. Guest Relations Manager, Owner at Wyndham Garden San Jose Airport, responded to this review Dear graemeclan, Thank you for taking the time to share your detailed feedback about your recent stay with us. We truly appreciate you highlighting both the positives and the areas where we can improve.We’re pleased to hear that you found our vintage exterior welcoming and enjoyed the tropical landscaping and natural California aroma in the mornings. It’s one of the little charms we’re proud to offer our guests. We’re also glad to know that our front desk team was accommodating and able to move you to another room promptly. Providing friendly, helpful service is very important to us, and your recognition means a lot.That said, we’re very sorry to learn that some aspects of your stay fell short of expectations. Your comments regarding the room condition, mattress comfort, and pool maintenance have been noted and will be shared with our maintenance and housekeeping teams for immediate review. We’re also sorry about the restaurant and bar closure. Our website and partner listings are being updated to reflect current amenities to ensure accuracy for future guests.Your honest feedback is invaluable as we continue our efforts to refresh our property and improve the guest experience. We truly appreciate your kind words about our landscaping and the accommodating service you received, and we hope you’ll consider giving us another opportunity in the future once our upgrades are complete.Thank you again for sharing your thoughts and for staying with us.

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• User:Connector01261410282

  Trip type: Solo travel

  Clean and comfortable

  29 Apr 2025

  I was looking for a place close to the airport that wasn’t too expensive. I found this hotel. For me it was clean and comfortable. It is a bit dated, but overall my experience was good staying here. I wrote this review because I felt the reviews I saw were a bit harsh compared to my experience here. Guest Relations Manager, Owner at Wyndham Garden San Jose Airport, responded to this review Hi Connector01261410282, Thank you so much for sharing your thoughtful review with us. We’re truly grateful you chose our hotel during your visit and appreciate you taking the time to provide an honest perspective, especially after reading other reviews.We’re very glad to hear that you found your room to be clean, comfortable, and conveniently located near the airport, which we know is an important factor for many of our guests. While we acknowledge that some parts of our property may be a bit dated, we’re actively working on improvements and renovations to enhance the overall guest experience, and feedback like yours helps encourage that progress.It means a lot to us that you took the time to highlight the value and comfort you experienced, and we’re especially grateful that you offered a balanced viewpoint after reading more critical reviews. Guest satisfaction is always our priority, and we’re happy to know we were able to meet your expectations during your stay.Should your travels bring you back to the area, we would be delighted to welcome you again.

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• User:Passport40669503495

  Trip type: Couples

  Terrible Stay

  20 Mar 2025

  Terrible stay. Loud. Loud AC, brown thermostat. Plumbing was broken - tub running water and could not be stopped - and we were told it would be fixed in an hour - for four hours. Staff incompetent, unhelpful, uncaring. Came out in the morning to the largely empty parking lot to find we had been towed - they tow people without a permit. We did not get a permit because the parking lot was empty and we did not think they would call but the towing company does not check with the hotel. The hotel did not know we’d been towed. We were upset. The staff did not care. They gave us an email address to ask for a discount.Never, ever again. I can recommend anyplace else.Name of the place is now the Uptown Oasis San Jose Airport. Old name still on Trip Advisor. Guest Relations Manager, Owner at Wyndham Garden San Jose Airport, responded to this review Dear Passport40669503495, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations, and we truly regret the inconveniences you faced during your time with us. Providing a comfortable and hassle-free experience for our guests is our priority, and we are sorry that this was not reflected in your visit.We understand how frustrating it must have been to deal with loud noise from the AC, plumbing issues, and delays in repairs. This is not the level of service we aim to provide, and we are actively working with our maintenance team to ensure quicker response times and better communication when issues arise.Regarding the towing situation, we deeply regret the inconvenience and frustration it caused. While we do have a permit policy in place to ensure fair parking for all guests, we recognize that clearer communication at check-in could have helped avoid this situation. We will review our parking permit procedures to ensure that all guests are properly informed upon arrival.It is disheartening to hear that you felt our staff was unhelpful and uncaring. This is absolutely not the guest experience we strive for, and we will be addressing your concerns with our team to ensure better customer service and empathy moving forward.We genuinely appreciate your feedback as it helps us identify areas where we need to improve. While we regret that we did not provide the experience you deserved, we hope you might consider giving us another chance in the future.

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• User:Bethany G

  Trip type: Solo travel

  clean but in very poor repair

  16 Oct 2024

  Room: Overall, the room was clean, but in very poor repair -- not filling in old holes before painting, rust on lights in bathroom, baseboards in bathroom coming off, showerhead missing a piece so it could angle correctly. Also, there was no handle on the inside of the sliding bathroom door, so you couldn't shut it all the way.Premises: Didn't seem too sketchy to me, but honestly really hard to navigate.Accessibility: I was given a wheelchair accessible room (because I booked only one bed), and there was plenty of space for a wheelchair to navigate, but the showerhead in the walk-in shower wasn't working correctly (or missing a piece? no idea), so if you wanted to not hold it, it would only stay at a very weird angle close to the wall and too low to stand under it. This was only annoying for me (I'd like to chill in a hot shower after a long flight), but would be a concern if they're marketing this room as specifically as accessible to people with mobility disabilities.Overall, I didn't leave, but I did immediately decide not to return when I come back to the area to move into my apartment. Guest Relations Manager, Owner at Wyndham Garden San Jose Airport, responded to this review Dear bethanygZ552GJ, Thank you for taking the time to share your detailed feedback about your recent stay. I am truly sorry to hear about the issues you encountered with the room’s condition and accessibility. Your comments are invaluable in helping us improve our services and facilities.I apologize for the maintenance issues you experienced, such as the unfinished repairs, rust on the bathroom lights, loose baseboards, and the problematic showerhead. These are certainly not the standards we strive to uphold. I assure you that we will address these concerns with our maintenance team immediately to ensure they are resolved.Regarding the accessibility features of your room, I regret that the showerhead did not function correctly. We understand the importance of having fully operational and accessible amenities, especially in rooms designated for guests with mobility needs. Your feedback will help us make the necessary adjustments to better accommodate our guests.I am also sorry to hear about the difficulty you had navigating the premises. We will address our layout and signage to make improvements where needed to ensure a more user-friendly experience for all our guests.I understand your decision not to return, but I hope you might reconsider in the future.

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• User:arabia4

  Trip type: Business

  Horrible Hotel (Don't stay here)

  31 Jul 2024

  I was unable to complete the check-in process due to my concerns regarding the overall condition and safety of the hotel. This place resembled more of a run-down Motel 6. The establishment appeared to be in a state of disrepair, and the cleanliness standards were subpar, leaving me with a deeply unsettling impression.Initially, I joined the check-in line, but I decided to step outside and explore the property. Upon returning, I continued to wait but ultimately concluded that I could not, in good conscience, stay at this location, given the perceived level of discomfort and concern for my safety. The place is in poor condition and feels unsafe.I have a history of positive experiences with Wyndham hotels and, as such, felt confident in making this reservation. However, the conditions I encountered at this particular establishment were far from what I expected and were, quite frankly, unacceptable.In light of this, I promptly contacted the hotel and the third-party booking site in the hope of obtaining a refund for my reservation. They informed me that they would need to reach out to the hotel directly to inquire about the possibility of a refund. They made several attempts to contact the hotel, investing a total of 45 minutes, before receiving a response. The individual on the other end conveyed that the hotel's manager would not be available until 9 a.m. tomorrow, and only the manager possesses the authority to approve a refund.Days later I was informed that no refund would be given even though this place does not meet standards and was beyond unacceptable. Guest Relations Manager, Owner at Wyndham Garden San Jose Airport, responded to this review Dear arabia4, Thank you for sharing your feedback regarding your recent experience. We deeply regret that the condition and safety of our hotel did not meet your expectations, and we sincerely apologize for any discomfort and concern this caused.We are committed to maintaining high standards of cleanliness and safety, and it’s clear from your experience that we have fallen short. Your comments about the state of the property and the check-in process are concerning, and we will be addressing these issues with our team immediately.We will address our procedures to ensure that similar situations are handled more promptly in the future. Your feedback is crucial in helping us improve, and we hope to have the opportunity to restore your confidence in our brand.

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