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Wild Palms Hotel

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Wild Palms Hotel

locationSunnyvale, San Jose - Silicon Valley - CA

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About Wild Palms HotelAbout Wild Palms Hotel

Location

This hotel warmly welcomes guests in Sunnyvale.

Facility

The hotel has a lift and features 204 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a babysitting service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Sun loungers and parasols on the terrace invite guests to relax and unwind. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics and a spa.

Meals

Various dining options are available, including a café and a bar. A delicious breakfast provides energy for the rest of the day.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Wild Palms Hotel Amenities at Wild Palms Hotel

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Saltwater Pool

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

951

Very Good

487

Average

190

Poor

91

Terrible

74

Recent Reviews: 1793

  • User:matthewwC277TE

    Trip type: Business

    Old motel modernized

    rating11 Jun 2026

    It's an old motel 2 floors no elevator. Painted vibrant colors to make it feel cool. Is a decent place to stay but not exceptional like a resort or anything. Breakfast similar to hyatt place buffet. Has pool and hot tub..

  • User:Brenda V

    Trip type:

    Great stay at Wild Palms!

    rating07 Jun 2026

    I had a great stay at the Wild Palms in Sunnyvale. It was a lovely experience, very hospitality. Since I was traveling solo, I felt very welcomed and safe.

  • User:Teresa M

    Trip type:

    Great Stay for a great price!

    rating25 May 2026

    Don't be deceived by the outside. This hotel is great and affordable! Room was a bit small, but it said so when I booked. The room was clean and the beds were comfy. It was convenient to the train station for a day trip to San Fran! The pool area is great and was definitely utilized by multiple families. Would totally book again if we come back to the area!

  • User:Aruna_Jayaraman

    Trip type: Business

    Amazing stay and experience. No brainer choice.

    rating17 May 2026

    Excellent place. Fantastic stay. You will not be wrong to pick this place. World class. Book without a shred of doubt.I read sp.mamy reviews of so many places and finally picked Wild Palms. Pics dont do justice. The pool is gorgeous and heated through the night as well. Trust me and pick this place and you wont be disappointed.

  • User:SESSCT

    Trip type: Business

    Globalist Walked Out — Worst Room, Zero Effort

    rating12 May 2026

    I’ve stayed at Wild Palms many times over the last two years and usually had good experiences, which made this stay especially disappointing.This has never been a luxury property, the breakfast is mediocre and much of the hotel feels rundown. But the rates were fair, the staff was friendly, and I’ve generally slept well here. I’ve overlooked the flaws because I always felt well treated as a Hyatt Globalist.I booked this stay more than about 2 weeks in advance. After checking in online, I texted the hotel to ask about an upgrade and was told the property was sold out and nothing was available. Fair enough.When I arrived, I was assigned a ground-floor room adjacent to the lobby, sharing a wall with the fitness center, on the busiest corner facing the street. In addition to street noise, maintenance right outside my window, there was constant noise from either the plumbing or HVAC. It was clear immediately that this room wasn’t going to work for sleeping.At 4:48 PM I texted the hotel again, this time not asking for an upgrade but simply for a different room, anything not facing the street. I made clear that if nothing was available, I’d need to find somewhere else to stay. The reply came at 6:10 PM: nothing available, full house.Of all the rooms at this hotel, this is the one a Globalist and repeat guest gets assigned? If the property was truly sold out, fine, but I find it hard to reconcile that with the room I was given in the first place.What disappointed me most wasn’t the room itself, it was the complete absence of effort. No flexibility, no acknowledgment that loyalty meant anything, no attempt to make the situation better. The interaction felt entirely transactional.I checked out without spending the night and stayed elsewhere. Between experiences like this and the upcoming Hyatt points devaluation on May 20, I’m not sure I’ll be back.

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