Cedarbrook Lodge

Recent Reviews: 3265

• User:WanderingP

  Trip type: Solo travel

  Traumatic late check in experience

  24 Mar 2026

  Normally I LOVE Cedarbrook Lodge - it is a great place to stay around airplane travel, but my latest experience there was traumatic.I checked in late - around midnight after a late arrival at Sea-Tac thinking I would have the valet park my car and easily get to my room in the Alder wing. But alas, when I checked in I was advised the Lodge no longer offered valet service and I would have to park my car and , once parked, get myself and my luggage to my room - which was in the Spruce wing and a bit of a walk from the parking area.OK - I got the car parked, but noticed a vehicle with a light on top was tracking me. Not knowing if it was a legitimate security service or not, I tried to call the Lodge to confirm that. However, the phone # on its website just took me to reservations which was closed for the night. Same with the number on my key envelope which took me to the restaurant which was also closed for the night.So with no way to determine the legitimacy of this vehicle, I set my IPhone to call 911, got out of my car, and approached the vehicle - which turned out to be legitimate, but could not help me find my room or deal with my luggage. By now, it was 1 am and I was both fatigued and stressed by the situation I found myself in.This was really an awful experience and convinced me that Cedarbrook is no longer the place to stay when I need a late check in. Of course, all this could have been avoided if the Lodge still had valet service and gave guests a 24 hour phone # to call for help. Michelle Chen, Guest Services / Front Office at Cedarbrook Lodge, responded to this review Dear WanderingP,Thank you for sharing your feedback with us. While we are glad to hear you have traditionally loved your stays at Cedarbrook Lodge, we are truly sorry that your recent arrival was so stressful. It is distressing to hear that you felt unsafe and unsupported during your check-in. We strive to provide a sanctuary for our guests, especially those traveling late at night, and it is clear we missed the mark for you this time. Your points regarding the valet service and the need for a direct, 24-hour contact number are well-taken; we are currently reviewing our guest communication and evening staffing to ensure our travelers feel secure and assisted at any hour.We value your long-standing loyalty and would love the chance to restore your confidence in us. If you are willing to continue the conversation, please reach out to our Hotel Manager at your earliest convenience.Kind regards,Cedarbrook Team

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• User:helloworld6060

  Trip type:

  7 children swimming in the hottub made it an unrelaxing experience.

  22 Mar 2026

  * Be warned that the hottub allows children. There were 7 kids splashing and kicking in a small space. It was not a relaxing experience for an adult.* The wifi "guest amenity" that we are charged for kept cutting out.* There was a problem with the shuttle to the Amtrak station. The staff put me on the Cedarbrook shuttle to the Amtrak station. The driver gets about 8 blocks from the Cedarbrook lodge and then proceeds to tell me it is "not in his professional contract to drop me off at the Amtrak station, so he has to turn around and take me back to the Cedarbrook Lodge where they can order me a Lyft car ride instead." If I had been in a hurry to get to the train station, I would have been stressed out. It was a 20 minute waste of my time. I understand that it was a mix up on the hotel staff management's part, not the driver. However, the Cedarbrook staff should know better. If you are going to the Amtrak station, insist on a Lyft if the staff suggests otherwise. My suggestion to anyone using the Cedarbrook shuttle and Lyft system is to ask very insistantly if the transportation system they offer is correct per their contract with their transportation company.The mini frig in my room sat on carpeting on the floor, so putting anything inside like a food to-go box unbalanced the mini frig and made a loud rattling and ringing sound because the wire frig racks were vibrating against the frig walls and motor. If this happens in your room, you might want to unplug the refrigerator to eliminate the loud sound. If the hotel were to place the mini frig on a secure, flat surface (not a plush carpet) they could probably stop this problem. Michelle Chen, Guest Services / Front Office at Cedarbrook Lodge, responded to this review Dear Hello World,Thank you for taking the time to provide such detailed and constructive feedback regarding your recent stay at Cedarbrook Lodge. We sincerely appreciate your patience during the shuttle mix-up and are grateful for your helpful suggestions on how we can improve our transportation communication and guest room setups.Your insights regarding the Wi-Fi connectivity and the refrigerator placement are incredibly valuable, as they help us identify specific areas where we can enhance the guest experience. We are also taking your comments about the hot tub atmosphere to heart as we look for ways to better balance relaxation for all our visitors. We hope to have the opportunity to welcome you back for a much smoother and more restful stay in the future.Kind regards,Cedarbrook Team

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• User:emilyeboyd

  Trip type:

  Excellent Last Minute Stay

  16 Mar 2026

  I booked a last minute stay at Cedarbrook after some significant flight delays left me in Seattle for one night. I needed to book something quickly, and I'm so glad I found Cedarbrook! The property is beautiful and does not feel like it's right around the corner from the airport. Overhead plane noise was minimal, too, which is excellent. The room was extremely comfortable and I especially loved the complimentary ice cream in the common area - plus the other free goodies! Dinner at the Copperleaf restaurant was amazing. I had to leave very early the next morning at 2:30am, and was pleased to be able to book the shuttle ahead of time to ensure I made it to the airport on time. Even at the early (or very late) hour, the shuttle staff was incredibly friendly. Next time we visit Seattle, I would go out of my way to stay here again, even if just for another night! Michelle Chen, Guest Services / Front Office at Cedarbrook Lodge, responded to this review Thank you so much for your kind words! We are delighted we could turn a stressful travel delay into a relaxing highlights of your trip. It is wonderful to hear that you enjoyed our peaceful grounds, the Copperleaf Restaurant, and of course, our signature complimentary ice cream.We are especially proud of our team for providing friendly service at all hours, and we will be sure to share your praise with our shuttle drivers. We look forward to welcoming you back the next time you visit Seattle!

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• User:Debra D

  Trip type: Family

  Don't hesitate! This is a great hotel!

  09 Mar 2026

  The hotel was beautiful and we were very comfortable here! The food and drinks were excellent. We took advantage of the spa and found it relaxing and perfect. The location in SeaTac is perfect being so close to the airport but also very quiet and secluded. They offer a free shuttle to/from the airport! We had a car as we were visiting outside of the city and parking was easy and the fee per night was much lower than other hotels in the area with comparable amenities and ambience. They offer free snacks, even ice cream 24/7 and water (still and sparkling) in the building lounges. Something I forgot to bring was an umbrella, which came in handy as they offered these at entryways if you need to borrow one. The rooms were clean and comfortable. Michelle Chen, Guest Services / Front Office at Cedarbrook Lodge, responded to this review Thank you so much for the detailed review! We are delighted you enjoyed our quiet, secluded setting and made the most of our spa and complimentary snacks. It is wonderful to hear that the airport shuttle and little extras like the umbrellas helped make your stay seamless. We look forward to seeing you again the next time your travels bring you to SeaTac!

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• User:Stevie A

  Trip type: Couples

  Angiie Made Us Feel Like VIPs — Above & Beyond Service

  08 Jan 2026

  We arrived after an extremely early travel day (3am start from Illinois) and were exhausted, but Angiie completely changed the tone of our trip. From the moment we walked in, she was warm, welcoming, and genuinely attentive. She went above and beyond to make sure everything was smooth and comfortable, and she made us feel truly valued—not just like another reservation.Service like this is rare, and it made a huge difference in our experience. Please recognize Angiie—she’s the reason we’ll be back and recommending this place. Michelle Chen, Guest Services / Front Office at Cedarbrook Lodge, responded to this review Thank you so much for sharing your experience! We know how draining those early travel days from the Midwest can be, and we are thrilled to hear that Angiie provided the warm welcome you needed.It is wonderful to know that her genuine care and attentiveness transformed your stay and made you feel so valued. We will be sure to share your kind words with Angiie and recognize her for the exceptional service she provides.

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