Four Points By Sheraton Seattle Airport South

Recent Reviews: 438

• User:Simon H

  Trip type: Solo travel

  Not worth it

  20 Feb 2026

  The airport shuttle driver was very rude and berated people who had called for a pick up. There is often a long line to check in at the front desk.Breakfast at the restaurant is a chaotic mess every time. There should be more staff working. It took ten minutes to place my order; and, after 15 minutes I hadn’t even received coffee yet. The room is clean. General Manager, General Manager at Four Points by Sheraton Seattle Airport South, responded to this review Thank you for taking the time to share your experience. While it is good to hear that the room itself felt clean and comfortable, it is disappointing to learn that several service moments fell short during your stay. Courteous interactions, efficient check-in, and a smooth dining experience are all important parts of feeling welcomed, and it is upsetting to hear that delays and service concerns affected your visit. Your comments about the shuttle experience, front desk wait times, and restaurant staffing are being reviewed with our internal team so we can address these areas and improve consistency moving forward. We truly appreciate you bringing this to our attention and hope to change your perceptions down the line.Warm Regards,James Prince-JensenGeneral Manager

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• User:Bonnie H

  Trip type: Couples

  Literally the worst

  03 Jan 2026

  We paid for park and ride ($135.32 for 9 days), having seen on the website that a shuttle runs every 30 minutes. We arrived at the hotel with plenty of time for that, but were told that the shuttle didn’t start running for another hour. No start time was mentioned anywhere on the website or in booking. The information was entirely misleading stating only that “after 3pm our shuttle runs on demand.” In order to not miss our flight we spent $27.69 on an Uber. On our return, we followed the instructions to call for a shuttle, which we did at 1:55pm. We were told the driver was on break but would be there at 2:30pm. We waited. I called again at 2:45pm and was told the driver had just left and should be there shortly. I called again at 3:15 and was told the same thing. Finally the driver arrived at 3:22. It was a 12 minute ride to the hotel. We could have walked faster than it took for the shuttle to arrive. I guess that’s what we get for going with a cheaper option. Would be fine if you enjoy missing flights and standing outside in the cold for almost an hour and a half. We also got a great gauge for which other hotels and park and ride groups would come by faster. Answer: All of them. Multiple times over. They probably would have been cheaper too, if you factor in the extra money we had to spend to catch an uber. I can’t speak to the quality of the hotel amenities, since we just used the park and ride service. Maybe it’s lovely. But if you’re counting on the advertised ride to and from the airport - don’t. General Manager, General Manager at Four Points by Sheraton Seattle Airport South, responded to this review Dear Bonnie,We appreciate you taking the time to express your concerns to us. Please accept our heartfelt apology for the inconvenience caused by our complimentary airport shuttle. We'll work to ensure that our guests can rely on it. Thank you for reaching out, and we wish you safe and pleasant travels. Warm Regards,James Prince-JensenGeneral Manager

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• User:Manny P

  Trip type: Couples

  Very disappointed in service. After trying to communicate with customer service and being told only to wait. Do not book

  12 Dec 2025

  Very poor communication and awful shuttle service. Waited an hour, called twice, both times saying 10 minute wait. Highly do not recommend General Manager, General Manager at Four Points by Sheraton Seattle Airport South, responded to this review Dear Manny,Thank you for your feedback. We are sorry that your experience with our shuttle service and communication fell short of expectations. Waiting for transportation and receiving inconsistent information is frustrating, and we understand how this negatively impacted your stay. Please be assured that all your comments have been shared with our team. We will address these issues and work to improve our communication and service. We sincerely regret that we did not provide the level of care and reliability you deserve.Warm Regards,Demarics TraderGeneral Manager

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• User:Nord04

  Trip type: Solo travel

  Poorly Managed

  26 Oct 2025

  When I checked in I was told by the front desk I couldn't have the Marriott Bonvoy Platinum Elite and above guaranteed late checkout as the hotel wasn't a Marriott. The gentleman working the front desk also went on to say an order from management prevented late checkouts. Fortunately a very kind woman working at the front desk the next morning told me it was no problem to stay past checkout when I mentioned the strange check in. We had a good laugh about it in front of the Marriott Bonvoy sign, and that should have been the end of the story. As a repeat guest of this hotel I wasn't going to let this hiccup ruin this stay.Fast forward to checkout. I headed down to check out hours before what would have been the standard elite checkout time. At the front desk I discovered erroneous parking charges on the bill. The same kind woman that offered a later checkout was helping me, but it required her manager to fix the errors with the bill. With the outstanding customer service delivered by this woman at the front desk, even this new delay plus the check in (and a heavy foot traffic room) couldn't add up to a terrible stay.The manager arrived and said fixing the parking would take some time, so I started chatting about the weird incident where the guy working the front desk at check in said the hotel wasn't a Marriott property. The manager tried to justify it by stating Sheraton was SPG in the past (despite SPG joining Marriott Bonvoy in August 2018 and my stay being in November 2024). He then went on to act like I should have never received a later checkout this stay. This despite actually checking out within an hour of normal checkout (and not receiving the guaranteed late checkout which has up to a 4pm checkout).The manager then decided to lecture me like this was my first day of elite status. He stated I would find many Marriott hotels in my travels deny the elite late checkout. He also said that his hotel only offered it to Platinum, Titanium, or Ambassador elites based on availability (despite Marriott Bonvoy terms and conditions guaranteeing it for Platinum and above outside of convention/resort hotels). He went on to state that the hotel was sold out, and if they gave away late checkout to Platinum and above they'd have no rooms. However, the app showed plenty of availability for the day I was leaving. In all that the manager said, he never once apologized for the obvious mistake on their end that was wasting my time... the parking.I walked out of the hotel once the parking was eventually fixed. As I did, I thought about how loyalty is a two way street that benefits both the hotel and the guest. This is the only hotel I have experienced to date to not adhere to the Marriott Bonvoy terms and conditions and deny the guaranteed late checkout when checking in. Even in the past with lower Marriott status where it is based on availability I don't recall any denials. As a returning guest of this particular property itself I felt management truly did not value repeat business of the brand and the hotel itself. As a result, I have taken my business elsewhere. It is a shame because the building itself is likely the nicest hotel facility in Des Moines, and there are some fantastic employees working there. General Manager, General Manager at Four Points by Sheraton Seattle Airport South, responded to this review Dear Nord,Welcoming you back was a pleasure, and we appreciate you taking the time to share detailed feedback. It is disappointing to hear that we did not meet your expectations on this occasion, and we apologize for any challenges faced during check-in. While our front desk team confirmed a late check-out the next morning, we sincerely regret if this affected your stay. Please know this does not reflect the standards of hospitality we uphold. We will review your insights internally to identify the causes of any confusion and implement necessary improvements. Our team is always available to connect offline if you'd like to discuss this experience further.Warm Regards,Demarics Trader General Manager

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• User:Bart B

  Trip type: Business

  Almost perfect, the staff is the best!

  07 Sept 2025

  I have stayed here on numerous occasions and due to the guest service experience provided by the front desk, I will continue to come back for my work trips. The Front Desk team is phenomenal, urgent and kind. They have always addressed immediate needs or requests I’ve had. The reasons I am not giving a 5 star review is below: • No valet. Having a valet service would simply add to the guests arrival experience. • Both times I have stayed, either one or multiple lamps didn’t work.•Rooms could use an updated appearance.• No HDMI cable in rooms. I love Marriott, and most that I’ve stayed in have this feature and would be such a nice amenity to be able to connect my computer to the tv either for streaming or work. • It just didn’t feel like a Marriot Branded stay. Aside from the above, it’s a phenomenal location with a great staff. General Manager, General Manager at Four Points by Sheraton Seattle Airport South, responded to this review Dear Bart,Thank you for sharing your experience! We're delighted you enjoyed our location and our wonderful team made such an impression on you. We also appreciate your feedback, as our goal is to create a welcoming and enjoyable experience for all our guests, and we'll be sure to pass it along to our team. Your input is invaluable, and we look forward to welcoming you back to Four Points by Sheraton Seattle Airport South soon!Warm Regards,Demarics TraderGeneral Manager

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