Hilton Garden Inn Seattle Bellevue Downtown

Recent Reviews: 337

• User:martinsJ3525OA

  Trip type: Family

  Not happy

  01 Jul 2025

  This is the first of MANY Hilton property stays I have had this happen. It is the only time I have had absolutely NO free breakfast offering. Continental, buffet, or otherwise. The buffet was an additional $25, and the Continental breakfast was a pay per item line. The staff got upset with me when there was no 1/2 & 1/2 at the coffeestation, and I poured some from the Continental food line. Additionally, the 24-hour coffee, which was supposed to be freshened at 4 a.m. In my 4 day stay, it never was. In fact, on my last day, the pot was missing at 4, with no sign of the overnight clerk. There wasn't even hot chocolate or hot water. She finally emerged with a fresh pot at 4:55. I need my coffee first thing in the morning. If those things don't matter to you as they do me, this was a decent place to stay. The building and surrounding area were clean and well maintained. But if I were to return to Bellevue, I definitely would NOT stay here.

  Read more

• User:Richard J

  Trip type: Business

  Nice hotel, but some frustrating issues.

  27 Jun 2025

  Stayed here on a recent business trip. First impressions were great. The reception area is bright, modern and slick. The staff at reception were great, engaging and polite and I was safely checked in and on to my room, in good time. My room, a suite on the 3rd floor, room 340, was large, spacious and on first impressions, good. However, it’s the details that show an average hotel to a great one. The shower door was ill fitting, meaning water cascaded over the floor every time you took a shower. There was no shower gel in the shower gel container in the shower cubicle. The room wasn’t serviced once in the 3 nights I stayed. There were no caffeinated coffee pods supplied with the coffee machine, only decaffeinated. It’s the details.The breakfast buffet was expensive for what you got - $28 - small selection of bakery products, break etc. Plus scrambled egg, bacon, sausages and breakfast potatoes. There were also a limited selection of yoghurts, fruit juices and coffee. Be wary of looking carefully at your receipts, too. The breakfast buffet had a pre-filled “gratuity”, with further options for a tip - this despite it being open seating and entirely self service. This being America, I was prepared to offer a tip, but when I saw the pre-filled gratitudes, declined to do so. This felt a little underhand, especially as a European not wanting to fall foul of the tipping culture in the US.The positives are that this is hotel is a great location, it’s modern, clean and spacious. However, the misses of the room not being serviced and the basics being missed in the room let it down somewhat. However, upon mentioning these issues at check-out, I wasn comped one of my breakfasts by way of an apology, which was appreciated. Secondly, the polite receptionist was very apologetic and understanding and did recognise that their service had fallen short on this occasion. It’s a bright, modern and safe hotel and my room was large, spacious and pleasant. I would stay here again, hoping that the small issues wouldn’t be recurrent.

  Read more

• User:Eleanor S

  Trip type: Family

  One employee very helpful in finding lost item, also don't recommend corner room

  23 Jun 2025

  I left my collection of favorite earrings and a few necklaces in the hotel bathroom (items were not worth much, but were very valuable to me). I was very grateful to Jessica (I believe), who understood that I was very concerned about it, and helped by contacting housekeeping right away, and for the housekeeping staff who found my bag for me.PS - I hadn't been happy with our room, because we paid more for a corner room and requested an upper floor. They put us on the lowest floor and said they couldn't do anything about it, so we had to keep the light curtains closed because the room was so visible from the street. It kind of made it worse that there was a sign in the lobby that said if you are unhappy with something "we will make it right", but they did not attempt to do anything when we had what was to us a very undesirable room, because we value being able to have the curtains open. But, it's still 5 stars because Jessica & housekeeping were so helpful with the forgotten jewelry.

  Read more

• User:Rollinberry

  Trip type: Business

  Kenneth and Sameeta are THE BEST

  26 May 2025

  I received EXCEPTIONAL service and hospitality from Sameeta and Kenneth.You're in EXCELLENT hands at the Hilton Garden Inn with them.Both Sameeta and Kenneth deserve raises. The stay was absolutely fantastic. Treat yourself to this hotel.

• User:Vu P

  Trip type: Couples

  Great Service and Convenient Location

  26 Mar 2025

  We arrived around 11 PM on a Friday night and were greeted by a super friendly and kind lady at the front desk. Her warm welcome made the check-in process smooth and pleasant. The service throughout our stay was excellent, and the location of the hotel was very convenient. One thing to note is that there is street parking available, but it’s based on availability. Overall, we had a great experience and would definitely consider staying here again!

  Read more