Hilton Garden Inn Seattle Downtown

Recent Reviews: 946

• User:Guide367853

  Trip type: Couples

  Very satisfied with my stay.

  07 Jun 2026

  Very comfortable and convenient location. Staff was very friendly and made us feel at home. Rachel Blake, Owner at Hilton Garden Inn Seattle Downtown, responded to this review Thank you for taking the time to share your kind feedback. We are thrilled to hear that you found your stay comfortable and enjoyed our convenient location. Most importantly, it’s wonderful to know our team made you feel at home—this is exactly the experience we strive to create for every guest.We truly appreciate your support and look forward to welcoming you back on your next visit to Seattle.Warm regards,Rachel BlakeGeneral Manager

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• User:299seattle206

  Trip type: Family

  Staff redirect complaints to dead end help, wants maintaince to have free access to room while I sleep

  21 Mar 2026

  STAY AWAY FROM THIS PLACE IF YOU ARE HOPING TO HAVE A GOOD NIGHT SLEEP OR ANY PRIVACY OR RESPECT. THIS PLACE DOESN'T CARE ABOUT ANY HOTEL GUESTS QUALITY OF EXPERIENCE.Horrible PLACE staff wouldn't accommodate any resolution to the Ac blasting all night despite the setting of room temp to 73°, the TV was off air and addressed to the wrong guest and room number , and the nauseating smell of smoke within the room, except but for two options for a resolution: 1. Have a maintenance staff member come into the room to repair the issues , so back and forth , back and forth, with whatever and whoever they need with them to inspect, get tools parts or help with the actual part install or ordering necessary to fix the issue or I could just stay in the room and be cold with no TV and a stench of smoke. It was a horrific unpleasant stay, for a place I had higher expectations for. The staff couldn't care less about the dilemmas and only wanted to send staff into my room. Really? Your only recourse is go have staff come into the room , where my only private space is at the moment and give them free reign to invade my privacy and intrude more so upon any rest im seeking for the next few hours ???!!!!!!!! No offer to switch rooms or even comp for the troubles or inconveniences. I didn't sleep all night and I won't be able to. This hotel made my day And life worse for staying here and even worse is they don't care to amend it, or rectify the taste it's left in my mouth. I ask for manager, conveniently I'm speaking with her. The next level management isn't avail today or until tomorrow. So whose going to fix the day that the hotel has ruined to start with? A simple room transfer or comp for another stay to help fix the inconvenience would have been suffice but they didn't , don't, and won't care about the miserable quality. They only will bs you to get you to leave them alone as an employee, and misdirect you to another number of someone who isn't even Avail to help you until it's too late and you have left the hotel. Rachel Blake, Owner at Hilton Garden Inn Seattle Downtown, responded to this review I am incredibly sorry to hear about the frustrating experience you had with us. It is clear we failed to provide the restful, private environment you expected, and I apologize that our initial efforts to resolve the HVAC and TV issues felt intrusive rather than helpful.We take reports of smoke odors very seriously, as we are a non-smoking property, and I regret that a room move was not immediately facilitated for you. Your feedback regarding the lack of empathy and the delay in reaching upper management has been shared with our leadership team to ensure we handle these situations with much more urgency and care in the future.I would like to personally review your stay and discuss how we can make this right. Please contact me directly so we can address your concerns properly.Best regards, Rachel Blake General Manager

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• User:moviegal226

  Trip type: Couples

  Hotel is A Bit Dated, But Good Location

  18 Mar 2026

  I really dug the location of this hotel. It's located within an easy walk of a few local neighborhoods, which are so much more fun to explore than the overpriced and super commercial tourist zone in downtown Seattle.This hotel feels a bit tired and dated, but my room was very spacious and clean. The front desk staff was so kind and welcoming, and I was upgraded to a larger room upon check-in based on my Hhonors Diamond status. My room had a separate sitting area with a huge sofa and lounge chair as well as a desk, flat panel t.v., and mini wet bar with a coffee maker, sink, microwave and refrigerator.Since I was upgraded to a two room suite, the bedroom had a large King bed, chair, and television. It also had two full bathrooms, one with a walk-in shower, sink and toilet, and a second with a walk-in shower, sink, toilet, and large soaking tub.This would be a great room for an extended stay because it had all sorts of useful amenities, and it would be easy to share with other people because of the dual full bathrooms!I would stay at this hotel again. If you're looking for fancy accommodations with a ton of services and upgrades, this probably isn't the hotel for you. But if you want a decent, comfortable stay in a good location, this is an excellent choice. Getaway20199338121, at Hilton Garden Inn Seattle Downtown, responded to this review Thank you for your review. I am pleased to let you know that we just finished a full guest room renovation! We hope you return soon to see the rooms; they look great! SincerelyRachel BlakeGeneral Manager

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• User:Leha S

  Trip type: Business

  Employee gems

  14 Oct 2025

  I wanted to give a shout out to some great employees I had interactions with during my stay for the Best Western Convention a week ago, our company stayed with you and we had 4 rooms and Dea, Aber, Ezgi and Frankie were amazing. Great front desk and managers there greeted us with smiles and never skipped a beat the 5 days we were there. Frankie was fantastic in the lounge and was the same way, smiling and great customer service. I look for this anywhere I go as I manage 2 hotels and you got gems here. Great hotel as well. Hope to come back or a non work trip!Leha SearcyPinetop, Arizona Rachel Blake, Owner at Hilton Garden Inn Seattle Downtown, responded to this review Thank you so much for taking the time to share your wonderful experience with us! We’re thrilled to hear that Deon, Aber, Ezgi, and Frankie made such a positive impression during your stay at Hilton Garden Inn Seattle Downtown. Our team takes great pride in delivering friendly, attentive service, and it means a lot to know their efforts stood out to a fellow hospitality professional like yourself.We truly appreciate your kind words and are honored to be considered “gems” by someone who manages hotels herself. We look forward to welcoming you back—whether for work or a well-deserved getaway!

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• User:benbradley1

  Trip type: Couples

  Actually very poor for the price

  09 Aug 2025

  It’s a very basic hotel. The rooms were not cleaned during our stay (we had 3 nights/4 days) which is actually significantly sub-standard for any hotel let alone one which charges such a high price. Something which is an issue is that as seasoned travellers, this isn’t something we’d encountered and we also want to maximise our visit to the location, as such it isn’t as practical as it might seem to raise the query or make a complaint- something I don’t think I should be having to spend my vacation/holiday doing. Nothing is replenished such as in-room coffee, towels, or toiletries. The reception and housekeeping staff are mostly polite when they engage with you (although I don’t know what the housekeeping staff are doing since it isn’t cleaning and maintaining the rooms). The waiting staff in the restaurant had a manner which was a little strange, and I felt like we weren’t completely welcome- perhaps they took an issue with us having non-American accents? This happened from when we first arrived and continued throughout our stay. A significant disappointment was that we were mislead initially regarding our included breakfast which we had paid for, and missed a day of this due to the miscommunication. No offer to compensate us was forthcoming, but when challenged they acknowledged that this was included. It’s not good enough for a hotel to be dishonest or incompetent in this manner. The breakfast we did get was satisfactory, but could have been better quality for the price the hotel charges for a stay. I was disappointed with this hotel, especially given the Hilton branding which I took as a quality assurance. My stay was lovely because Seattle is a fantastic city. I hope to be back to Seattle, but I wouldn’t stay at this hotel again.

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