Hometowne Studios Seattle - Kent/Des Moines

Recent Reviews: 99

• User:Rebecca M

  Trip type: Solo travel

  Scary

  10 May 2025

  Have someone in a disable room for a few weeks. They refuse to give her turndown service. To the point that her skin is getting infected. The will not replace her towels. This place in horrible and service is just as bad even when talking to management. Madison Velian, Marketing at HomeTowne Studios Seattle - Kent/ Des Moines, responded to this review Dear Rebecca, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Seattle - Kent- Des Moines. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience you described. You have our sincere apologies for all factors that affected your stay. A ticket will be sent over to the property.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. If I may be of further assistance, please contact me below. Sincerely,ShemarRed Roof Management RediResponse Specialist

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• User:Navigator19314880005

  Trip type: Solo travel

  Horrible

  08 May 2024

  Avoid if all possible staff is unwilling to help at all it's another business that is all about money and not it's customer's. If you rebook past your original stay be prepared to pay another deposit. I'm giving this place a zero rating.The towels had stains. Under the bed was extremely dusty no garbage can room smelled like wet dog people were hanging around the balcony, kids running around loud music. Please stay away from this place spend the 10 dollars extra for better service because this place is run down and it's not worth the price. Madison Velian, Marketing at HomeTowne Studios Seattle - Kent/ Des Moines, responded to this review Thank you for taking the time to tell us about your experience at the HomeTowne Studios Seattle - Kent/ Des Moines, Navigator19314880005. I am sorry that your experience did not meet your expectations. You stated that the staff was unwilling to help and the towels were stained, which contributed to your poor experience. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best with your stays in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

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• User:Shawnalyce D

  Trip type: Couples

  Not the hometown I expected

  04 Oct 2023

  We booked reservations in August for a four night stay starting September 20 this year. We arrived after 10pm and went to the office where there were several people talking to an employee. Everyone was told that the hotel was full up and no rooms were available. I advised we had a reservation, the employee advised that we would get a refund for the cancellation. My husband asked if it was going to be a full refund, he said yes a full refund and closed the door in our faces. I contacted the company we booked the hotel stay through and they advised that the hotel management is not taking responsibility for refunding our funds. I called the hotel directly and was transferred several times. I filed a "formal complaint" with their customer service department (Mario) but when I called back to check on the refund progress i was shuttled around a bunch, told there was no complaint filed and put on hold for over ten minutes. All we asked for was return of our hotel funds when THEY cancelled our reservation. Never going to Choose Red Roof Inn in any way shape or form in the future Madison Velian, Marketing at HomeTowne Studios Seattle - Kent/ Des Moines, responded to this review Hello Shawn,Thank you for taking the time to write a review of your stay at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. I am disappointed you had a less than satisfactory experience which prompt your 1/5 score. The situation you described regarding your reservation and all the other concerns that dampened your visit are truly regrettable. I am very sorry for your experience. To uphold our company's high standards, I have notified management of your feedback, in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

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• User:artice2020

  Trip type: Friends getaway

  WE ARRIVED & NO ROOM AVAILABLE

  23 Sept 2023

  We booked a room and we arrived there they said there’s no room available. We traveled from other side of us, arrived at night exhausted left no where to sleep at because this place lied to us and other people who booked here. Not just no sleep but we had to deal with calling back & forth with the booking company for cancelation. What a f**king waste of our money & time. Madison Velian, Marketing at HomeTowne Studios Seattle - Kent/ Des Moines, responded to this review Hello Artice,Thank you for taking the time to leave your feedback regarding your recent visit at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied that there was no rooms available upon check in. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not achieved that with you.We’re sorry to hear your last stay was less than ideal. We’d love if you considered giving us another change to win back your trust on your next stay.Sincerely,Red Roof ManagementTiannaRediResponse Specialist

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• User:Kristi w

  Trip type: Solo travel

  Hotel Experience hell

  10 Apr 2023

  Front desk is terrible, there wasn't any clean linen, I was charged an extra 20$ because I checked out at 1103 am ( check out is at 11am) in my room, bathroom was dirty. And when I checked out two days later, I got a receipt of my stay and didn't see the 20$ late charge fee,so That tells me front desk pocket my late fee money. I've seen and heard ppl get threatened by staff at this establishment. I was In disbelief when I was charges an extra 20 bucks for being one minute late to check out. And I can't get a refund or comped. Never in my life will I come there again.

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